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“Right In the Middle of Everything” 4 of 5 stars
Review of Sheraton Hong Kong Hotel & Towers

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Sheraton Hong Kong Hotel & Towers
4.5 of 5 Hotel   |   No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Stay 3 Pay 2 at Sheraton
Ranked #79 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Manila
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
“Right In the Middle of Everything”
4 of 5 stars Reviewed October 31, 2012

Sheraton is actually right across the Peninsula. AFter reading so many good reviews of the hotel, decided to try it out and was not disappointed at all. We stayed at the Sheraton for 4 days. I have no knowledge of the Kowloon island and was looking for a convenient location where i can buy food and water for my kids. Sheraton is right smack in the shopping district of Kowloon. About 5 minutes away is the iSquare mall where there's abundance of restaurant and a supermarket in the basement. Right across the mall is another supermarket whose name escapes me. It has P logo and is in the basement of one of the building. Right in front of Sheraton is SOGO where there's more shopping and another supermarket in the basement. On the room, i got a room facing the courtyard. The room is quite small and is the Hong Kong standard actually. It's very clean and comfortable. Internet is fast. The coffee shop has a wide array of food for breakfast. my only complaint is there's no variety with the selections. Didn't have any issue with the check-in or check-out. Staff are very polite and attentive. Twice i had to call housekeeping for extra blanket and coffee cream and they attended to this immediately. Overall it's a great hotel and wouldn't mind staying there again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear MrsKanga,

It is always our pleasure to take the best care of our guests while they are away from home. We also appreciate your feedback on breakfast selection and will definitely pass your comments to our food and beverage team for review. We sincerely look forward to another opportunity to welcome you back at the Sheraton Hong Kong.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,040 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (495)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
London
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 30, 2012

Chose this hotel as a result of other reviews and was not disappointed.
We had 3 nights here before a holiday in China arriving at 8am from London.
Not surprisingly the room was not available at that time but were assured that it would be ready at 11am at no extra charge and it was! The concierge service dealt with our bags and we were able to freshen up and get out of beaten up clothes have a comfy cup of tea which set us up to go exploring.
We booked a de luxe harbour view room that was luxurious and spacious with a stunning view of nearly all the Hong Kong island waterfront. At .8pm there is a 15-20 minute laser and co-ordinated light show involving the lighting within the offices themselves. Quite spectacular. Luxury bathroom and shower with a window to get benefit of the views.Hotel is ideally located for all transport both for Kowloon and the Island.
Service excellent and would recommend to any one staying in this amazing city.

Room Tip: Get a harbour view room as it is definitely worth the extra.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear LJMLondon,

Thank you for taking the time to write us this wonderful review. It has been our pleasure to be of your service and we are delighted to learn that you had an enjoyable time in Hong Kong enjoying the Harbour View as well as the Symphony of Lights laser show.
We sincerely look forward to welcoming you again in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
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Stamford
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 29, 2012

I have stayehotels he Sheraton twice this year for business both times it been good. Location is great for both business and for leisure. Staff are polite and attentive and the hotel rooms are clean and well equipped. A good all rounder for both work or pleasure. Its not got a wow factor but a good solid hotel

Room Tip: Try and get a room in a higher floor with harbour view, the view is great.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear Andrea L,

We are pleased to learn that our service have met your expectations and will continue to excel to the next level. We look forward to having you with us again in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royston, United Kingdom
Top Contributor
119 reviews 119 reviews
32 hotel reviews
Reviews in 68 cities Reviews in 68 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed October 29, 2012

Kowloon makes a good choice if you want the night time ‘post card’ views of Hong Kong and this is a really good location, easy walking distance to Star Ferry and easy walk to underground transit system. The hotel is clean, classy and efficient. The rooms are a fair size the breakfast buffet is excellent although why restrict yourself to the hotel for your other meals when the whole of Hong Kong is close nearby.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear Mark H,

Great to know you enjoyed our iconic ‘postcard view’ of the harbor and the overall accomodation experience. We sincerely hope to see you again very soon to bring you another enjoyable time in Hong Kong.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 27, 2012

It's far from the best hotel in Hong Kong, but in a city that is getting increasingly expensive, it is an affordable option. It is also well-located for the star ferry and not too far from the Kowloon Airport Express Station. The service was reasonable, and the rooms were ok, although very cosy and quite tired looking.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear Alex_Hunt,

Thank you for staying with us on your recent visit to Hong Kong and we are glad you find our hotel location convenient for you in exploring the city. We look forward to welcoming your return very soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2012

i ve stayed more than 4 times because of the SPG program , i tried 3 times to upgrade my rooms as the deluxe rooms are nothing closed to 5 star and the price you pay, you can not even move around ,,, i was dissapointed to see that eventhough i am an SPG and regular guest they were negative to change my room or any upgrade, there are much better 5 star hotels to stay around for this price , and i will not go again eventhough i am an spg member .. terrible breakfast for a 5 star btw , packed of people,small tables and kids screaming around ,, not a nice tmosphere.. a good hotel to stay for 1000 hkd , but nothing more than this ,,,

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear cspyrou,

Thank you for sharing your feedback with us and we regret that some aspects of our accomodation did not met your expectations. Please rest assured your comments will be shared and reviewed with our team for further improvements.

We definitely treasure our loyal SPG members and while we make our best efforts in offering room upgrades for our Gold and Platinum members, please accept our apology that upgrade may not be available when our hotel is fully occupied.

Thank you for your kind understanding and we genuinely look forward to the opportunity to serving you again in the future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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Brisbane
Top Contributor
142 reviews 142 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 27, 2012

We have been staying at this hotel for the last 7 years and only this year did Ithink to myself it is a little tired. It is in a great location and the Towers rooms with a harbour Room would be the best room for value for money. The executive club offers drinks and nibbles in the evening and is a great place to catch up with fellow travellers. The Sheraton although tired is in a great spot in Kowloon, it is a short walk to the train or the ferry and the back street shops.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear FiveStarTraveller4,

A big thank you for your wonderful support over the past 7 years and we are honored to be your favorite choice of accomodation in Hong Kong. We all look forward to creating even more memorable experience with you in the years ahead.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Hong Kong
#46 Business Hotel in Hong Kong
#58 Family Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#63 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Hong Kong Hotel & Towers 4.5*
Number of rooms: 782
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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