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“Hotel” 4 of 5 stars
Review of Panda Hotel

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Panda Hotel
3.5 of 5 Hotel   |   No.3 Tsuen Wah Street, Tsuen Wan | Tsuen Wan, Hong Kong, China (Tsuen Wan)   |  
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Hotel amenities
Ranked #134 of 613 hotels in Hong Kong
Richmond
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Hotel”
4 of 5 stars Reviewed February 12, 2014

The room is clean and big, the bed is comfort and clean. Customer service is very helpful, also have shuttle service, but the location is a little bit far from MTR station. I will recommend to other people.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 19, 2014
Dear Raymond S,

Thank you for staying at Panda Hotel. We are glad to know you are satisfied with our services and facilities. Look forward to serving you again in the near future.

Yours sincerely,
The Management
Panda Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Thai first
  • Any
English first
Sunderland, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 8, 2014

Hotel is situated above a shopping mall, had to walk through mall to lift to enter hotel reception. The reception area was the busiest I have ever seen. Room was ok but next to a lift. Why do people get out of the lift and shout down the corridor? Tea/coffee provided in room. Beds comfy . Was located 10 mins walk from subway. Guest services helpful with map and directions. 35 mins on subway to centre and main attractions of Hong Kong. No free wifi in rooms but free wifi in sports bar when you buy a drink and they had offer on drinks (buy one get one free) macdonalds over the road . Plenty of shops around outside of the mall.

Room Tip: Don't get a room next to a lift
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 19, 2014
Dear stephsam1925,

Thank you for staying at Panda Hotel. For your next time stay, you may book through our Hotel website which will ensure you can enjoy free Wi-Fi service.

Look forward to welcoming you soon again.

Yours sincerely,
The Management
Panda Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh-on Sea, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2014

Lovely Hotel, staff friendly, we took advise from trip advisor and asked for a non smoking room on a high floor. This worked out pleasantly. We got good value on a Wednesday and Thursday Night. The room was big with a good sized bathroom inc a bath. We chose this hotel because it was a bit closer to the airport and Lantau Island, 15 min walk to the MTR. Breakfast was lovely, full continental including Hot items, bacon, noodles and other things. Witnessed the New years Lion Dance which was a bit loud while eating breakfast but enjoyed the culture and customs.

Room Tip: The breakfast is lovely and definitely worth it, if you don't really want to go outside the hote...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 19, 2014
Dear Matthew A,

Thank you for staying at Panda Hotel. It’s our pleasure to know that you enjoyed the stay and a Chinese New Year festival here. We look forward to welcoming you again soon.

Yours sincerely,
The Management
Panda Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
63 reviews 63 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 4, 2014

This is an incredible hotel for the money. The location is great, for those needing to be in the Tsuen Wan area, and the hotel is extremely clean. While some of the people visiting from mainland China smoke in the non-smoking rooms anyway, all it takes is a call to the desk and they will move your room, or even floor if necessary. I have stayed here almost a half dozen times and never had an issue. Be forewarned, they handle deposits and copies of your passports in a strange way; however, I have seen this all over Hong Kong. They photo copy everything and actually take a deposit, not a hold, on your account. It is a little bit of a walk to the train from here, but you cannot beat the convenience or the value for the quality of the hotel

Room Tip: I would recommend the executive room for a small upgrade. Sometimes, depending on how booked they ar...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 11, 2014
Dear Bostontraveler122,

We are happy to serving you again. Thank you for choosing Panda Hotel. Look forward to your next visit.

Yours sincerely,
The Management
Panda Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 4, 2014

I happened to visit this hotel first time in October 2007 and since then have stayed there many more times. As the hotel is situated within market/ bazaar, it is very conveniently placed to come out any time of the day and do some good shopping on very reasonable rates.

The hotel itself is very clean and having very hospitable staff. The huge dining hall where I had mostly gone for breakfast were also very good experience both from quality/ variety of foods and ambiance perspective. On the top floor, the executive coffee area is also superb.

Room Tip: Room with breakfast is very convenient and also a very good experience.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 11, 2014
Dear Khalidmunir,

Thank you for your continuous support to Panda Hotel. It’s our pleasure to serving you. We look forward to welcoming you again in the near future.

Yours sincerely,
The Management
Panda Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 29, 2014

panda hotel is very beautiful with very nice location. one and only one problem i found during checking inn. they took 1.5 hours to find my booking and asked full payment in hk dollar. the price i paid was worth of living. very close to metros. food was nice. hotel is just opposite of one mall. i dont remember the name but good one. the rooms r average in size and old fashioned. but my experience with he hotel was very good.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 11, 2014
Dear Vaibhavking007,

Thank you for staying at Panda Hotel. It’s our pleasure to know that you like our Hotel. We look forward to welcoming you again.

Yours sincerely,
The Management
Panda Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 26, 2014

My wife and I spent two days at the Panda Hotel. Because we crossed over to China to visit Shenzhen in between the two days, we stayed in different rooms, the first time on the 25th floor and the second time on the 13th floor. Both rooms had identical layouts and were clean and spacious. They were large enough for a two-seater couched to be placed in front of the TV. Both rooms had ensuite bathrooms, but the difference was that the long bath on the 25th floor was delightfully deeper than normal (perfect for a good soak), whereas the water in that on the 13th floor barely covered the belly. (No, I don’t have a beer belly.) I found the hotel staff members manning the reception and concierge desks courteous and helpful. They spoke good and generally accentless English. Gone was the sing-song twang that I remember from my last visit to Hong Kong some 25 years ago.

The Tsuen Wan sector where the Panda Hotel is located is away from the city centre, and is hence not the hub of Hong Kong’s business bustle. But that’s precisely the attraction of the area. This is the visitor’s opportunity to see more of the other face of Hong Kong that you don’t normally see on CNN or Bloomberg TV: the vibrant daily life of its citizens. A short walk from the hotel takes you to the neighbourhood of Chuen Lung Street where shops and roadside stalls compete with one another to sell all kinds of market fare, from fresh pork, fruits, vegetables and condiments to waxed meats and dried seafood. Vendors loudly extol the virtues of their wares (sometimes with the help of recordings), beckoning passers-by. Others call out the special offers of the day. All transactions are in Cantonese. But don’t worry if you don’t speak the language because most items have price labels. You only need to point.

Speaking of price labels, a lot of the prices are quoted per 500 grams of the produce. This might puzzle some visitors: why label the price per half kilogram instead of per kilogram? The reason for this is that the traditional Chinese unit of weight measurement is the ‘kati’, which is approximately 600 grams. Pricing goods per 500 grams enables older clientele to have an easy grasp of the price per kati that they are familiar with.

There is no lack of shopping outlets, including some large modern shopping malls, close to the hotel and even within the same building as the hotel. If you have, nevertheless, a hankering for designer labels, the hotel has a free shuttle running from 7 a.m. to 10 p.m. at hourly intervals to take you to the upmarket Kowloon shopping district of Tsim Sha Tsui. Close by the shuttle drop off-pick up point is Harbour City Shopping Mall that is worth a visit. Walk to the pier where, in the evening, you can see the lights of Hong Kong Island. The hotel shuttle also stops at Mong Kok, another lively shopping area enroute, on request. Note, however, that there is no shuttle pick-up from Mong Kok.

Despite the many strong points of the Panda Hotel, the main disappointment was the absence of free Wifi that had been promised. Having read earlier hotel responses to Trip Advisor reviews, I was aware that the previous hotel practice had been to provide free Wifi only for rooms booked through the Internet (and not through a travel agent). But my understanding was that this condition had since been lifted and that - in the words of the hotel management responding to a December 2013 TripAdvisor posting - “… free Wi-Fi will be offered from 1 Jan 2014”. No conditions, such as a requirement to book online, were set. I explained this to the receptionist at check-in, and I actually showed her a printout of this pledge made by the hotel. But no reasoning on my part could sway her. The hotel was quite adamant in not honouring its pledge of free Wifi. If I wanted this facility, it would cost HK$120 per day. That would have been a lot to pay for spending a few minutes mainly to update my email. Panda Hotel should realise that few guests come all the way to Hong Kong just to surf the internet the whole day. Hotel Wifi is mainly a facility to relieve the guest of an inconvenience. In this connection, it is only fair to mention that - less conveniently perhaps - ‘free’ Wifi was available at the hotel’s Sports Bar. I use the word ‘free’ loosely because it was free only “with any patronage”. So even here, ‘free Wifi’ came with a cost (if you’d excuse the oxymoron).

I did manage to get free Wifi a short walk from the hotel. Here’s how. Emerging from the hotel exit along the overhead walkway, turn right at the T junction (whereas turning left would take you to the trains). At the end of the walkway, at street level, you will find the Sweet Potato Noodles shop nearby. (The English writing on the signage is quite small; you have to search for it). The Sichuan-style noodles served there were excellent (although they might be a tad too spicy for Western palates). Enjoy your noodles along with the free Wifi, courtesy of the Seven-Eleven outlet next door. Here, then, is a refreshing contrast to the hotel. Free Internet is available from the noodle shop which makes no claim to the fact, while the Seven-Eleven welcomes your patronage but does not demand it in offering a Wifi facility that is truly and unconditionally free. Nevertheless, please do be considerate and don’t overstay your welcome at the noodle shop if it is the peak hour. The tiny shop has only four tables which strangers share with one another.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, January 30, 2014
Dear rubbertree,

Thank you for staying Panda Hotel and sharing your comments into details.

Regarding the free Wi-Fi, we apologize that our previous reply made you confuse. We recommend you book through our Hotel website next time which ensure you enjoy free Wi-Fi.

We look forward to welcoming you again.

Yours sincerely,
The Management
Panda Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Panda Hotel

Address: No.3 Tsuen Wah Street, Tsuen Wan | Tsuen Wan, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsuen Wan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Best Value Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Panda Hotel 3.5*
Official Description (provided by the hotel):
Panda Hotel is one of the largest hotels in Hong Kong. The combination of our friendly service, approximately 1000 comfortable guest rooms and suites along with four highly acclaimed restaurants and catering venues with full range of business and leisure facilities, it makes Panda Hotel your true home away from home. ... more   less 
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Also Known As:
Panda Hotel Hong Kong
Panda Hong Kong

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