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“Huge Hotel with Restaurants and Shopping Centre” 4 of 5 stars
Review of Panda Hotel

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Panda Hotel
3.5 of 5 Hotel   |   No.3 Tsuen Wah Street, Tsuen Wan | Tsuen Wan, Hong Kong, China (Tsuen Wan)   |  
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Ranked #145 of 690 Hotels in Hong Kong
Mysore, India
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Huge Hotel with Restaurants and Shopping Centre”
4 of 5 stars Reviewed February 9, 2013

I had got a good package, also late check out ( 7pm ) with half a days room rent, the hotel is good with has good staff and restaurants and a shopping centre, I took a taxi from the Hongkong airport costs about HKD 195, the hotel room was spacious with a view of the mountains, but the rooms very smelly and heavy room freshner was used to damp the musty smell, there is a bus to the airport costs about HKD 120,

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, March 3, 2013
Dear Selvakumar1971,

Thank you for staying at Panda Hotel. We are happy to know that you like our Hotel and staff.

Regarding your comment about the smell in room, our concerned department has taken an investigation and necessary action will be taken to avoid re-occurrence in the future.

We look forward to welcoming you again soon.

Yours sincerely,
Panda Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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959 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
manila
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 5, 2013

We stayed here oct. of last year.. We stayed as a family with 2 kids (5 and 8). We arrived 10am at the hotel. Upon our arrival, bellman was helpful with our luggage. Front desk receptionist wasn't exactly friendly but offered us a room that will be ready by 12noon. Well this is fine with us considering that c/in time should be 2pm. We requested for a room with twin beds. The room was spacious enough and it allowed us to use the 54" width inflatable bed that we brought.. Though the MTR is just 5-10 mins walk, it is still too much for my kids after a very long day. Further, I think the location is not that appealing. It is very, very far from Nathan road and Mongkok's atmosphere. So basically it is a trade off between space and location. Another hotel in Mongkok area was offered by our travel agent for the same price but the down side is the very small space of the rooms.
My husband and my kids had a good stay. I, on the other hand didn't. The sheets that they used on the bed was awful. It made sound every time you move and it kept me awake. For the whole stay, I averaged 3 hours of sleep every night.. I wouldn't stay here again unless a different type of sheet will be used.

Room Tip: request for a room away from large group travellers.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 7, 2013
Dear kindheartie,

Thank you for staying at Panda Hotel. We are glad to know that you like our staff and room. If there’s chance you will stay here again, you may try our down town shuttle bus service travelling between Hotel and downtown, eg: Mong Kok and Tsim Sha Tsui. It takes only 30 minutes.

Regarding your comment on our bed sheet, we will put your points into consideration when sourcing new bed sheets.

We look forward to welcoming you back in the near future.

Yours sincerely,
Panda Hotel Management
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Paramus, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 29, 2013

The hotel itself was ok. The rooms are clean and about average-sized for Hong Kong. The staff was helpful, efficient and courteous.
There is a 7-11 located right outside the hotel and a 24-hour McDonald's nearby.
However, it is very far from Tsim Sha Tsui. The nearest MTR station is a 10-15 minute walk and the train ride to TST takes a least 30 minutes.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 5, 2013
Dear rubyp196,

Thank you for staying at Panda Hotel. We are glad to know your appreciation to our Hotel and staff.

We understand that our Hotel’s location may not be convenient to you this time. For your convenience, you may take our Hotel shuttle bus to shopping and entertainment hubs like Mong Kok and Tsim Sha Tsui. It takes only 30 minutes.

We look forward to welcoming you again in the near future.

Yours sincerely,
Panda Hotel Management
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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

I stayed at this hotel because it was close to transportation and markets, I stayed there for 1 night. The rooms were small and I ordered a Queen Room but, the beds were very small, like twin beds, I wasn't impressed with that. it's not that far from the hong kong airport, it takes 5 min of walk to the MTR station. The furniture were very old and there was not much place to walk in the room, we were 4 people. The lobby always has a lot of people, so it's difficult to circulate. The advantage of the hotel is a Japanese restaurant with reasonable prices

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 5, 2013
Dear kychin15,

Thank you for staying at Panda Hotel. To have a more comfortable stay, you may consider choosing our decent-sized two bedroom suite, which is able to accommodate 4 people.

We look forward to welcoming you again soon.

Yours sincerely,
Panda Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Czestochowa, Poland
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 24, 2013

I stayed here twice. Location is OK if you don't plan frequent trips to Hong Kong Island or Tsim Sha Tsui area. Not far from the airport/Disnayland. It takes at least 10 min to get to MTR station on foot but all the way leads under a roof. Rooms are small but not much smaller than at other places in HK. The furniture are visibly very old. The hotel is usually very full and the lobby is crowded. It seems to be a favourite hotel of Mainland China visitors. The main advantage is a small Japanese restaurant with reasonable prices. There are lots of shops in the basement including Welcome. A big department store is located just 5 minutes walk away.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, February 5, 2013
Dear Jacek Z,

Thank you for staying at Panda Hotel, and we are glad to know that you chose our Hotel again. Our team looks forward to welcoming you in the near future.

Yours sincerely,
Panda Hotel Management
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Venice, California
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 22, 2013

First, the things I didn't like about this hotel. When we first checked in, Elaine was our front desk person and honestly could use some training on how to smile. She asked for our names and for some bizarre reason she can't find our reservation. Its a good thing I have a printed copy, then I guess she didn't want to help us she passed us along to another front desk person who i had difficulty understanding. Nevertheless, we got our room which was 2 twin beds rather than the 1 double I wanted. What was really horrible was the way she felt that she was superior to us and i felt like she didn't want to check us in. I honestly have been to a lot of countries and checked in a lot of hotels this is the first time I ever felt about a front desk person.

Other than that our stay was uneventful, it was a place to sleep, rooms are small but clean and its a 5 minute walk to the MTR which is a plus. We like staying in hotels that are off the beaten path just because we always discover something new about the city we visit.

ONE IMPORTANT NOTE: When taking the MTR and first time going to this hotel, please don't take the Tsuen Wan exit ... take the Tai Wu Hau exit instead. That is actually closer to the hotel than the Tsuen Wan exit.

They also have a very good Japanese restaurant on site ... good price for their menu set and is quite good!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, January 25, 2013
Dear Bee M,

Thank you for staying at Panda Hotel and sharing your comment. We are sorry for the situation you encountered during check-in. We always strive for providing a pleasant stay to our guests and we will reinforce the training on our staff to improve our services.

We look forward to welcoming you in the near future.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
Top Contributor
50 reviews 50 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 20, 2013

Location - Not city centre , but lots happening around - Tseun Wan MTR Mall and lots of shops and malls around . Rooms very good . Staff friendly and helpful . Breakfast excellent . Overall a great experience and highly recommended .

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, January 25, 2013
Dear ShaliniSippy,

Thank you for staying at Panda Hotel. Your appreciation is definitely a powerful encouragement to us. We look forward to welcoming you again in the near future.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Panda Hotel

Address: No.3 Tsuen Wah Street, Tsuen Wan | Tsuen Wan, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsuen Wan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Best Value Hotel in Hong Kong
#98 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Panda Hotel 3.5*
Number of rooms: 1026
Official Description (provided by the hotel):
Panda Hotel is one of the largest hotels in Hong Kong. The combination of our friendly service, approximately 1000 comfortable guest rooms and suites along with four highly acclaimed restaurants and catering venues with full range of business and leisure facilities, it makes Panda Hotel your true home away from home. ... more   less 
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Also Known As:
Panda Hotel Hong Kong
Panda Hong Kong

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