First time I walked in our room it was absolutely fantastic. Seeing my name on the TV screen to welcome me was awesome. Inspecting my room, everything was strategically placed in their drawers and cabinets therefore giving the room an overall neat and modern look. The amenities are complete, from bathrobe to their comfy slippers. Everyday they provide new complimentary bottled water, change the towels and give new set of bedroom slippers. NO need to use a travel adaptor because their sockets were already universal for all types of plugs.
They have everything you need in a room from hair blower, set of utensils, mini kettle, plates, etc. I love their toilet because its has 2 types of shower and a really nice interior especially when I do my bubble bath, they have different lighting to choose to set the 'mood' that you want.
Their staff were very friendly and efficient. When we requested for the lost luggage of my roommate which was mixed with other group, they immediately attended to our problem and immediately located the missing luggage. When we checked-out, they accommodated our luggage in their storage room while we still did our last minute shopping.
Downside though, the entire design was a bit claustrophobic since everything was designed with mirrors and it was dark with only minimal lighting. It took me a day to really get to adjusted to the environment of the hotel interior designs. I must say that this hotel is not for people who are claustrophobic. Nevertheless, overall experience was great.
Hotel location was perfect because it was just walking distance to all the nice establishments in Nathan Road. Everything was very easily accessible from malls (The One, Miramall, etc.) to eatery and train station.