A few hits and misses by this hotel. stayed for a total of 3 days and 2nights.
I arrived at 7am and was able to check in immediately as the hotel wasn't full, and was given a room on the 18th floor. Pretty good view. However, not too sure if it was the early hour but there wasn't a bellboy in sight and the counter staff didnt seem intent on signalling for one. oh well, saved myself a tip there.
Hotel staff was very prompt in replenishing the complimentary bottles of water but the water had a funny smell, small issue here. bought and boiled my own water instead.
Stay was ok and more or less in line with that I expected, but my main gripe was during checkout. I chose to settle my room by cash but was informed by the checkout staff that 1000HKD notes are not accepted due to counterfeit notes being circulated. Since when did that become my problem? Had no issues using 1000HKD notes at the shopping malls, in fact, even the MTR station has a device to verify the authenticity of the note upon purchase of an Octopus card. Can't believe that a supposedly 4star hotel did not invest in such a device.
Was rushing for my flight thus did not attempt to escalate the matter then. Once I was back I emailed the Guest Relations Manager and was brushed off with a very standard template saying thanks for my feedback.
Will not stay here again unless I have no choice. it's quite far from TST, even with the scheduled buses going to Middle Road. It also seems like the hotel has no intention of capturing repeat guests.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Cheap Tickets, Expedia, Despegar.com, HotelTravel.com, Asiatravel.com Holdings, Ctrip TA, Odigeo, Hotel.de, TripOnline SA and Tingo so you can book your Harbour Plaza Metropolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Harbour Plaza Metropolis Hotel Hong Kong
- Harbour Plaza Metropolis Hong Kong