Staff is very pleasant and truly efficient. club room that we stayed in was wonderful ... great view and very comfortable bed. Recommend eating in their Chinese dining room for supper, worth every penny. Breakfast buffet had a bountiful selection ... one of the best we've experienced! The Hop On Hop Off bus has a stop just across the street from this hotel and is a VERY GOOD way to see Hong Kong. Make sure you take the hotel's complimentary evening street walk, it's a great way to orientate you to this area of Hong Kong.