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“lots of smoke in a poor room.” 2 of 5 stars
Review of Kimberley Hotel

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Kimberley Hotel
4.0 of 5 Hotel   |   No.28 Kimberly Road, Tsim Sha Tsui, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
Hotel amenities
Ranked #195 of 691 Hotels in Hong Kong
Mildura, Australia
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“lots of smoke in a poor room.”
2 of 5 stars Reviewed October 22, 2013

The only good thing about this hotel is the position and thats not enough for the price you pay.
It smelt of tabacco and the room was showing paint peeling and bad repair.
the staff seemed indifferent .

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, November 5, 2013
Thanks for your comment.

The hotel management is well noted of the case and will follow up accordingly. Meanwhile, the hotel is planning for a touch up and facilities upgrade. We are sure the hotel could give you a brand new hotel experience afterwards. And we look forward to have you staying with us in the nearest future.
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690 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 21, 2013 via mobile

Upon arrival my room1024 was filled with tobacco smoke, I complained and a girl came and sprayed air freshner. The floor is a no smoking room. Everyday the room was the same. Gave up complaining as the managers did not care. The smoke was coming from someone else's room via the AC.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, November 5, 2013
Thanks for letting us know about the room situation.

The management is well noted about the room condition. The housekeeping will keep monitoring the air conditioning and make sure the floor is smoke free.
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London, United Kingdom
Top Contributor
111 reviews 111 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed October 19, 2013

I stopped here for three days recently whilst on my way to Australia.

This is an acceptable basic hotel in a good location just off Nathan Road. Hong Kong not cheap for hotels the room was clean and a reasonable size but I did not like the strong smell of Tobacco.
This hotel is located near to Nathan Road shopping area & MTR., and a walking distance from the Star Ferry.
The Airport bus K4 passes along Kimberly Road.

There is a nice little Park almost opposite the Kimberley Road / Nathan Road junction where the Birdsong at dusk is wonderful.

I did not dine in the Hotel, there are lots of Restaurants nearby.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, NA at Kimberley Hotel, responded to this review, October 21, 2013
Thanks for your feedback
It is nice to know that you have a pleasant stay with us. We have reminded the operation team to pay more attention to the guest room preference.
Looking forward to you stay in the Kimberley hotel again.
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Manila, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 5, 2013

We was there last june 6 nights.
The reception not verry friendly and always busy, but the room clean and nice.
The breakfast is good and many choise in buffet.
Your very near nathan road, and easy acces evrywhere.
Just the biggest problem is wifi have to pay.
We appriciate thecplace but when we return in HK we change hotel

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, NA at Kimberley Hotel, responded to this review, October 15, 2013
Thanks for your comments.

Please accept out apology regarding the service we've delivered in the reception counter. We will informed the related department regarding the issue and try to review our service standard immediately.

In order to attract more direct reservation, for guest who has made a reservation via the hotel online platform can enjoy WiFi & internet service for FREE. You are welcome to visit our official for the latest good deal too.

We look forward to serving you in the nearest future.
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Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 3, 2013

Have just stayed for 9 nights at this hotel, and have to rate it as excellent. Could not believe it was the same hotel described in some reviews here, our room was small, but clean and comfy, and well made up every day. Firstly, let me say I am not a constant traveller, or business traveller, I work hard and save hard for a trip overseas every 2 years or so, and do not have incredibly high expectations. As long as the room is clean, well priced, and I can sleep at night, people are friendly and there are no unexpected surprises, its all good.

We arrived late at night and our room was held for us, check in was very friendly and helpful, even offering late check out on our last day. As expected they charged my credit card $1000 HK,, but this was refunded before I arrived home. The hotel has an impressive marble lobby, plenty of space and good acces to lifts. There is a restaurant just off the lobby where we bought a fresh fruit salad every day, if it was sold out they would scurry away and make one for us. In fact the service everywhere in the hotel was very, very good, we got to know the staff downstairs at the bell desk really well, Samuel, you are an officer and a gentleman, always quick to laugh and smile and write cantonese instructions for us, one of the best we have ever met.

So we were very surprised by the staff, after reviews we have read here, our experience was great. One evening we rang housekeeping to ask for another pillow, it was delivered in well under 5 minutes, very good service.

The hotel has a great location, just 5 mins walk to the MTR and surrounded by bars and eateries, and tons of shopping outlets, even spent time at the Kowloon pools (8.00$hk !! ) just across Nathan Road, great for an afternoon swim. Just behing the hotel is Granville Road, I bought clothes here 20 years ago and it is still an excellent spot for cheap clothes.

So a very good stay at what turned out to be a very good hotel, no problems at all, will certainly return here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, October 7, 2013
Thank you very much for your comment and thank you for choosing the Kimberley hotel.

We are pleased to know that you have a pleasant stay with us. From bell counter to front office, we are aiming at provide the best service to our guest. As we believe good staff and good service are the key to delivering great service, staff like Samuel are one of those.

Meanwhile, the hotel is centrally located in the heart of Tsim Sha Tsui. It is a good choice for both leisure and business traveller. We hope that we could have a chance to serve you when you visit Hong Kong again.
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Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 28, 2013

This is a good basic hotel in a good location of TST. Rooms are reasonable size for Hong Kong which is not cheap for hotels. It is clean with reasonable service although poor catering for non asians. There was some renovations going on when I was staying there which lead to some inconvenience getting in and out of the hotel using the lifts and escalators, lobby is up on the 2nd floor. But all in all not a bad choice for the price and location and size of room as the well known brand hotels are a lot more expensive.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, September 30, 2013
Thanks for your comments.

The hotel is centrally located in the shopping and business are of Kowloon. Major shopping area and business center are within walking distance.

In order to ensure the hotel safety, the escalator was under maintenance. We apologize for any inconvenience caused.

We look forward to see you soon.
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Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

This hotel is located near to shopping area & MTR. For muslim tourists, this hotel is near to Kowloon mosque.sadly no free wi-fi.opposite to 24hrs convenience store.ladies, this hotel is next to Sasa.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, October 4, 2013
Thanks for your feedback.

The hotel enjoys great location with lots of shopping mall and tourism attraction around.
Free WiFi is available for guest who has made a reservation directly on the hotel official website. You are welcome to visit the hotel official site at any time & check the latest deal.

We look forward to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimberley Hotel

Address: No.28 Kimberly Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#98 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kimberley Hotel 4*
Number of rooms: 546
Official Description (provided by the hotel):
The Kimberley Hotel is centrally located in the bustling shopping and entertainment district of Tsim Sha Tsui in Kowloon with 45 minutes drive from the airport and 15 minutes from the Hung Hom Train Station & Kowloon Station. The MTR station, Star Ferry, Avenue of Star, Hong Kong Space Museum, Cultural Center and major corporate offices are within walking distance. At the Kimberley Hotel, the three elegant restaurants and Bar are on offer to guest, as well as a business center, gym and health spa for your recreation. ... more   less 
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Also Known As:
Kimberley Hong Kong
Kimberly Hotel Hong Kong
Kimberley Hotel Hong Kong

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