I stayed at the Island Pacific for 26 nights in January whilst working in Hong Kong. I booked the hotel at least in part on the basis of its good reviews on Trip Advisor, as well as a competitive price. While you could certainly choose a worse place to stay, there are many far better options on Hong Kong Island and in Kowloon (I have stayed in many), both for the purposes of business and leisure.
Arrived at the hotel by way of free transfer from the Airport Express station. The hotel is the last stop on this particular bus' route, so if you want a speedy transfer, pay the small amount for a taxi. Upon arrival, concierge were proactive in retrieving luggage from the bus and delivering it to the room after check in, so no problem here.
The lobby is very typical of mediocre Chinese business hotels - shiny floors, lots of chandeliers, too many people standing around doing pointless things such as pushing lift buttons and gesturing in the direction of the escalator. The service that actually matters was delivered badly: reception staff seemed uninterested and performed the check-in robotically. The girl gave no genuine welcome, which would have been appreciated given the length of my stay.
Upgraded to a harbour view room on floor 7 (706), which, judging by the floor plan on the back of the room door, was probably the best located room in the building, although a higher floor might have been better. While the upgrade was appreciated and the room was probably an improvement on the room overlooking the dirty, 'dried seafood' street that I had originally booked, it was nothing spectacular.
In my humble opinion, the view of Victoria Harbour from Hong Kong Island is nothing to write home about at all: the view is industrial and monotonous, generally quite depressing. If you want a nice romantic view of the harbour, do yourself a favour and pick one of the hotels on the Kowloon side.
The room itself is adequately large, by Hong Kong standards, furnished in soft tones with a marble bathroom. This might sound nice, but remember that this hotel is more concerned with first impressions than underlying quality. Pull back the curtains and behind them you will find a thick layer of dust. Ask for a double bed room and what you will actually get is two singles pushed together. The mattresses are the cheapest you could find - the spring type, just like a trampoline.
Perhaps the worst thing was the standard of housekeeping. My partner typically slept in after I had gone to work in the morning, and even though the do not disturb sign was unfailing hung outside the door, she would always get a call asking if we wanted housekeeping. What a stupid question - if we want housekeeping we would put the 'make up my room' sign on the door; if we hang the 'do not disturb' sign, we expect not to be disturbed.
One day, we returned to the room in the evening only to find the room had not been cleaned. A call to housekeeping revealed they had 'forgotten' to clean our room. So we had to go downstairs at 10pm while they cleaned it.
After a couple of weeks, they clearly got bored of having us to stay, since housekeeping became more like making the bed and replacing the towels. Toiletries were not replenished and the room was definitely not cleaned.
There is a small gym, overlooking the swimming pool. The latter I did not use, but I did use the gym a few times late in the evening. No one was ever there. Generally fine, though the dumbbells only go up to 10kg and there's very minimal strength equipment, only a few cardio machines.
The hotel is located 10 mins walk west of the western-most MTR (metro) station. In practice, this means that to get to anywhere you are likely to want to go, you either need to jump on the tram (which is fine if you are short and/or can get a seat) or take the relatively frequent hotel shuttle bus. You could take a bus (generally the ones going to Causeway Bay and Happy Valley are useful) but familiarising yourself with the bus numbering may be something you can't be bothered with.
In my opinion, the logistics of getting around are less of a problem than the facilities of the surrounding area. It is located on Des Voeux Road West, otherwise known as 'dried seafood street'. Some might say this is the 'real Hong Kong', which is true to an extent, but for the traveller it means eating at cheap local eateries with little in the way of English menus and generally pretty poor quality (do not eat at the hotel, where the food is not fresh at all). If you want to live in a 'local' area on Hong Kong Island, pick a hotel in the area between Causeway Bay and North Point.
The hotel is not so bad that you will want to move somewhere else on the first night, just so average in every respect that you should just not bother staying there. There are better places in the same price range.
- Official Description (provided by the hotel):
- Gazing over the Victoria Harbour, the Hong Kong Island Pacific Hotel is the centerpiece of outstanding waterfront landmarks in West Central, offering a superb retreat from the hustle and bustle of the downtown. The Hong Kong Island Pacific Hotel is one of the major Hong Kong Hotels of the area and a proven favourite Hong Kong base for discerning business travellers. The 343 room hotel is only 5 minutes walk to Sai Ying Pun Station and offers easy access to the Central business district and is only 15 minutes away from The Hong Kong Convention and Exhibition Centre. Serving as a relaxing retreat from the hectic pace of life in this vibrant city, the hotel offers boutique style accommodation at an affordable rate in a luxury environment. One of the world's great harbour views can be enjoyed from 80% of the hotel's accommodation, and all rooms and suites are configured to enjoy the optimum level of natural daylight through floor to ceiling windows. Plus, enjoy free WiFi access at our hotel. ... more less
- Reservation Options:
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- Also Known As:
- Island Pacific Hotel Hong Kong
- Hotel Island Pacific