Stayed at the Hotel for 4N and had a very pleasant stay. Very well located within walking distance from the TST MTR / Avenue of Stars / etc.
Check-in / Check-out was very smooth and the desk staff very friendly.
The Bell Boys were a big disappointment - rang the bell and kept my luggage outside the room. I had to drag them in and then they expected me to tip them - the young man did not budge till I did not give him something. This is not expected.
Rooms were big compared to what is generally available in HK - comfortable for 2 Adults and 2 Children. Breakfast was well spread and service was excellent. They even catered to our special requests.
But the major disappointment was the Concierge - he did not have the correct attitude to help us - I did feel an racial undercurrent. I might be raising a very serious allegation but am firm about my opinion.
No free WIFI inspite of this being available across HK free of cost. Not expected for in-house guests.
One must take advantage of the free hotel shuttle service.
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