Starting with the positives, we had a beautiful room with great views across the harbour, which was impeccacbly turned out with every available accessory. The pool is wonderful and concierge & housekeeping staff very helpful, but frankly you would expect that at the HK$6,000 per night room rate we paid. However, the service in the breakfast restaurant and poolside were very ordinary. In the former we struggled to make ourselves understood iwith even the most basic meal changes despite all the body guard style earpieces the staff wear, and then our meals were still incorrect when they arrived. Pooside, we encountered a downright rude & lazy young staff member who was clearly trained at Fawlty Towers. When you pay top dollar, you expect the service to match.
- Official Description (provided by the hotel):
- Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The 539-room hotel is home to nine restaurants and bars. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. ... more less
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- Also Known As:
- Grand Hyatt Hong Kong Hotel Hong Kong
- Hyatt Hong Kong
- Hong Kong Grand Hyatt
- Hong Kong Hyatt