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“Luxury” 5 of 5 stars
Review of Grand Hyatt Hong Kong

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Grand Hyatt Hong Kong
5.0 of 5 Hotel   |   No.1 Harbour Road, Hong Kong, China (Wan Chai)   |  
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Ranked #18 of 691 Hotels in Hong Kong
Manila, Philippines
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Luxury”
5 of 5 stars Reviewed April 23, 2013

It has been a couple of years since my last stay at the Grand Hyatt and my recollection was having the best breakfast at the 31st executive floor. After having experienced quite a few luxurious hotels around the world, I still hold my ground that I've had the best breakfast there. Unlike other hotels that offer too many varieties (how many can one eat for breakfast anyway?), I think having the freshest fruits of the season (love the fresh blueberries & raspberries), good breads & pastries, and an ample choice of breakfast items; are just about what constitute a great meal to start the day. The hot items are very minimal, no one cooking omelette at a stations, which for me is ideal; unlike other hotel buffets that once you enter, the smell of oil permeates the air. Cocktails at 5:30pm is also a lovely sundown treat. The melt-in-your-mouth-pate was something to look forward to as you try to cool down after a day around the busy streets of Central. Wash down the canapés & hors d'oeuvre with a glass of Champagne.... pure luxury!

Room Tip: When you want pure luxury, chose the executive floors or rooms facing the harbour.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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shanghai
Top Contributor
67 reviews 67 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed April 21, 2013

I really enjoyed my stay in grand hyatt HK.
Good location in central, nice decorated room with beautiful view of harbour!
We stayed in executive floor, reception there is quick and nice. the included evening cocktail buffet and breakfast are wonderful. You must not miss that.
Hotel has a outdoor heated pool. Though it's a bit cold for swimming in early Apr, but still a nice refreshing activity we would like to take.
WIFI is free for guest all around the hotel and room which is considerate offer. Hate have to pay extra for wifi in the era of digital.
I would recommend this hotel to visior who would stay around central area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 48 cities Reviews in 48 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 21, 2013

Absolutely wonderful. We wanted to stay longer. The Grand Hyatt Hong Kong sits on a small peninsula on the Hong Kong side of the harbor which gives this great old hotel amazing views of both Hong Kong and Kowloon. Walking distance to the Starr Ferry so you can easily get to Kowloon for great shopping in less than 20 minutes. The staff here is amazing - particularly one of the managers, Rike who went out of her way to ensure that our stay at the hotel was incredible. We stayed on the Club level -- which is more than worth the extra cost. The entire team on the Club floor learned our names (how can they do that with so many guests?) and engaged with us each day about local activities, restaurants etc. The breakfast and canapes in the evening were far better than any guest could want or expect -- and the view from the Club lounge is breathtaking! Staying on the club floor is like staying in a small, high end boutique hotel located within the Grand Hyatt. The overall hotel is undergoing a renovation but we did not hear any disruptions or construction noise during our recent stay. Can't wait to see it when its finished! We'll be back. Tip - take the high speed train from the airport to the city and then catch a taxi -- much faster and without any traffic. The hotel is less than a 10 minute taxi ride from the train station in the city.

Room Tip: Ask for a room on the water side and on the highest floor possible for the best views.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kirkkonummi, Finland
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 17, 2013

Grand Hyatt Hong Kong Island has been my regular business destination for its convenience and location. I always appreciate fast Internet for business and Speedtest.net got 1.72 Mbps Download-rate and ping 141 ms, which are equal to Three’s pre-paid data that always buy anyway. VPN did work fine as well.

This time we had a group of seven people staying at the hotel for two nights. We always stay at this hotel’s club level, which works great at usual. Check-in process could be slightly faster, but still fast compared to many other hotels. Check-out was slower than I expected. Afternoon hors’de’aveurs are great and can even substitute evening dinner.

Small but nice detail, house keeping organizes your bottles in the order depending the size, from smallest to the biggest bottle. Very nice

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leamington Spa
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 15, 2013

When we arrived a cluster of people descended on our car, to open the doors for us and take our luggage. As we only ever travel with minimal luggage they were somewhat puzzled: 'is this all you have?' Rather than making us feel like cheap face-losing bums, it gave the immediate impression that we were going to be cosseted and that the service was something remarkable. In fact, we have found that all the staff are so attentive and well-trained that they are hard to fault. There is even an elderly lady waiting in the ladies' loo in the Grissini restaurant to turn the tap on, hold out the paper towel and press the soap and moisturiser plungers for you - if I had wanted her to, perhaps she would have peed for me as we'll!!

Our room was one of the unimproved ones, but we didnt feel that it was too shabby or dated. The bathroom has more black marble and gold plated fittings than I have ever seen in one place. Everything works well and is clean, and again, one feels well-provided for and looked after by the room staff. We had a room with only a tiny bit of the harbour visible, but as the weather has been misty we don't feel we have missed much. There have been a few muffled bangs from the building works during the day, but no other sounds at all.

Breakfast is stupendous, and I slightly regret that we have been taken out to breakfast in a club on one morning and were slightly abstemious on another day due to an upcoming lunch, if only because the buffet is terrific. There is nothing one can imagine wanting that is not provided, except for decent jam and marmalade. The dinner menu is of modest length, but food was excellent, well cooked and beautifully presented.

The triumph, though, is Grissini. We had the 'Tastes of Tuscany' menu and have never had better Italian food, even in Tuscany. The chef is a star. From the most delicious bread batons to the unexpected arrival of limoncello after coffee it was a memorable meal. The sommelier seemed delighted to discuss the wines that had been paired with the various courses, and the chef came briefly twice to our table. He also seemed genuinely pleased to engage with us and share our wholehearted enjoyment of the meal. It was a well-balanced menu, with a wide range of textures and flavours produced by many different techniques, but not fussy or overly elaborate. I would judge it as refined but authentic. The best part of our stay.

The pool is lovely. The only drawback is that the hotel is surrounded by high-rises, so much of the surrounding area, a generic idea of a rooftop tropical paradise, is shaded at various times of day. Luxurious loungers and attentive but discreet staff.

The hotel,as others have remarked, is in a location rather divorced from any neighbourhood activity. Walking to a restaurant is possible but not easy or pleasant, and especially at the weekend the area feels rather soulless. Star ferry terminal is close, and when they have finished the harbour side developments the location will be spectacular.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Helsinki
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
284 helpful votes 284 helpful votes
5 of 5 stars Reviewed April 15, 2013

Great rooms, great staff, great club lounge, great pool area. Next to the HK fair. Close to Causeway Bay. Wifi works everywhere (although could be faster). Avoid laundry service though. Otherwise everything just works at Hyatt.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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canberra
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 11, 2013 via mobile

This hotel has fantastic lobby and really nice lunches in the outside pool area. The service is very good with staff going iut of their way to help. location is not great and best to get there by taxi.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Wan Chai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Hong Kong
#12 Spa Hotel in Hong Kong
#15 Business Hotel in Hong Kong
#17 Luxury Hotel in Hong Kong
#19 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 539
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The 539-room hotel is home to nine restaurants and bars. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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