I love coming here for many years, best Hyatt from all the Hyatts I go. I travel all the world but nothing compares. The Grand Club is the best in all Hyatts - the service, the breakfast and cocktail hour - most importantly the staff. Winnie, Rike, Jake and Angela - the dream team!

It's rare when a hotel does everything right, so it's a pleasure to report when it does. The Grand Hyatt Hong Kong provided such an experience.

From check in to check out, the staff were unfailingly kind and helpful, often going out of their way to anticipate a question or possible need I might have. They are exceptionally well trained to greet you kindly, hold elevator doors, let you go to your floor before they go to theirs, and so on. The concierge drew maps for me when I wanted to walk to certain places nearby, and the restaurant wait staff were always prompt and attentive.

As others have mentioned, the breakfast buffet is really something to behold. The fruits are juicy and fresh--an assortment of kiwis, pineapple, grapefruit, oranges, starfruit, and other items. Just the week before I had been at a buffet in Istanbul where the kiwis were rock hard. By contrast, the perfectly peeled kiwis at the Grand Hyatt HK were bursting with juiciness. There is also a station where they make "Western" specialties like eggs, pancakes, and waffles, and an Asian station where they seemed to have dim sum, miso soup, and many other items. A variety of fresh-squeezed juices--watermelon, honeydew, pineapple, apple, orange, mixed fruits, etc--were available, as were fresh breads, muffins, croissants, pastries, cereals, yogurts, salads, and breakfast meats. Everything is delicious.

Many properties claim to be five stars, but belie this claim by offering a dumpy workout area with minimal equipment. The Grand Hyatt gym, on the other hand, is completely suitable for a five-star property. It has a full complement of exercise bikes, steppers, and treadmills for aerobic workouts, plus dumbbells and about a dozen weight machines for toning or building every muscle in the body. It was especially gratifying to see a Smith machine (for bench press and squats) and a multi-function cable crossover machine. Other equipment that other hotel gyms often overlook--exercise balls, bosus, yoga mats, etc--were a welcome sight.

As for some of the other "small touches" that other hotels forgo, one need not leave their room. Next to the bed are a series of knobs that turn on every combination of lights in the room. Even when it's pitch black or you are bleary eyed, you can turn on lights easily. It's also simple to turn off all the lights or any combination thereof--you don't have to be a puzzlemaster.

Another welcome amenity is the multiple adapters/converters in the room, into which you can plug your appliances. There's no need to call down to reception, unless you happen to need a third adapter. And speaking of reception, they almost always pick up on the first or second ring when you call them.

I could only think of two areas in which the hotel could improve, but they don't detract from the five-star rating: 1. There can be a wait for elevators at busy times, and 2. For some reason, they don't make you sign for breakfast when you sit down or are still eating your meal. They typically chase you down as you are leaving the dining room, sometimes asking you for the name/room number of your table companion if they left before the staff was able to catch them. Surely this process can be done more efficiently.

Overall, though, a great property!

This is a lovely hotel, excellent rooms, superb bathroom, great spa and very good swimming pool for those who like to swim. The staff are ver helpful.
The absolute best part of the hotel is the breakfast. Best I have seen anywhere by far.

I spent over 50 nights at the Grand Hyatt in Hong Kong in 2012. Great place, good service, good restaurants, leisure facilities very good (also for smaller kids, with an enormous playground on the pool level, yet away from the pool). Pool is enormous and truly a world away from the busy town... Spa is lovely and treatments good, prices in line with the location. Some say the Hyatt is a bit out of the way, I agree that other 5star locations are better, but this has marginal impact at most. Rooms have a good size, furniture is not the newest but fine. Good desk, if you are there to work and finally some great views into Central and TST.