This is what is great about HK. Any average hotel has a great quality of service if you are on European standards...
So this hotel just gives you a good s ervice.
For the rest it needs a refurbishment and needs to be refreshed.
Rooms are oldish and the bathrooms must have 25 years
There is no bar as such
The pool is good but you get the sun only 2 hours a day between 11am and 1pm so don't expect any tan!
Also this is one of the few hotel in the world where youbhave tonpay for wifi! 160HKD a day. Pretty bad!
Much much better value for money elsewhere in HK.

This is a very good hotel with excellent service. Concierge services were outstanding, even by the trainees who were excellent. Rooms themselves were excellent. Hallways need some updating. Breakfast is very good. Location is fine if you're using the convention but not excellent to be in Central, SOHO, etc. But, fine.

Stayed for 3 nights returning fondly to our old home town and since then our favourite business hotel in Hong Kong. This trip was a vacation seeing old friends. The Grand Hyatt lived up to expectations. Everything worked from check in to check out. Was on the Club floor .... warm welcome, wonderful buffet breakfasts and the usual fascinating view of the harbor. Gym excellent. Dined in Japanese restaurant -service and food excellent but very pricey. Nothing went wrong. Not cheap but I guess, for Hong Kong, reasonable value. Well done and thank you. We will return.

This is the second time I stayed in the Grand Hyatt Hong Kong and I must say it is one of the best hotels I have ever stayed in.
I was able to check in early as my flight from LAX arrives early in the morning, which is not the norm for most HK hotels. This alone started my stay off on a very positive note.
The room is large by Hong Kong standards and the best feature is the traditional bathroom. The bathroom is large with lots of mirrors. It has a powerful stand-alone shower and separate bathtub. The room is a classic room; comfortable with a separate bathroom. Not like the hotels that are modernizing the rooms to have an "open" bathroom. The bed is extremely comfortable with nice firm down pillows. The hotel has a well-equipped gym that is better than most other in house hotel gyms that I have seen and used.

If you have a fair, trade show, or convention to attend at the adjacent HK Convention Center, I highly recommend the Grand Hyatt.