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“Honeymoon” 4 of 5 stars
Review of Grand Hyatt Hong Kong

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Grand Hyatt Hong Kong
5.0 of 5 Hotel   |   No.1 Harbour Road, Hong Kong, China (Wan Chai)   |  
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Ranked #19 of 645 hotels in Hong Kong
Melbourne
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Honeymoon”
4 of 5 stars Reviewed November 8, 2012

Stayed here for 2 nights at the end of our honeymoon before heading home. The hotel was fantastic overall - in particular the service at the desk and calling room service was really good. The room we had was nice but not fantastic. A strange mix of modern mixed with dated furniture. However still very comfrtable. Magnificent view of the harbour made up for it.

Breakfast buffet was a little expensive for my liking but that's how most 5 star hotels price breakfast these days.

As it was our honeymoon, the hotel delivered a free bottle of champagne and fruit on our arrival which was a lovely touch! They also gave us a late checkout at 3pm which was much appreciated.

A short 5 min walk to the starferry made getting to Kowloon a breeze, so the hotel is in a great spot.

Room Tip: Request a harbor view room! Worth it!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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Paris
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 7, 2012

This is what is great about HK. Any average hotel has a great quality of service if you are on European standards...
So this hotel just gives you a good s ervice.
For the rest it needs a refurbishment and needs to be refreshed.
Rooms are oldish and the bathrooms must have 25 years
There is no bar as such
The pool is good but you get the sun only 2 hours a day between 11am and 1pm so don't expect any tan!
Also this is one of the few hotel in the world where youbhave tonpay for wifi! 160HKD a day. Pretty bad!
Much much better value for money elsewhere in HK.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a very good hotel with excellent service. Concierge services were outstanding, even by the trainees who were excellent. Rooms themselves were excellent. Hallways need some updating. Breakfast is very good. Location is fine if you're using the convention but not excellent to be in Central, SOHO, etc. But, fine.

Room Tip: Get on the harbour side!
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2012

Stayed for 3 nights returning fondly to our old home town and since then our favourite business hotel in Hong Kong. This trip was a vacation seeing old friends. The Grand Hyatt lived up to expectations. Everything worked from check in to check out. Was on the Club floor .... warm welcome, wonderful buffet breakfasts and the usual fascinating view of the harbor. Gym excellent. Dined in Japanese restaurant -service and food excellent but very pricey. Nothing went wrong. Not cheap but I guess, for Hong Kong, reasonable value. Well done and thank you. We will return.

Room Tip: Harbour view room. Try for Club room - the breakfast is included and well worth the money... particu...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 2, 2012

This is the second time I stayed in the Grand Hyatt Hong Kong and I must say it is one of the best hotels I have ever stayed in.
I was able to check in early as my flight from LAX arrives early in the morning, which is not the norm for most HK hotels. This alone started my stay off on a very positive note.
The room is large by Hong Kong standards and the best feature is the traditional bathroom. The bathroom is large with lots of mirrors. It has a powerful stand-alone shower and separate bathtub. The room is a classic room; comfortable with a separate bathroom. Not like the hotels that are modernizing the rooms to have an "open" bathroom. The bed is extremely comfortable with nice firm down pillows. The hotel has a well-equipped gym that is better than most other in house hotel gyms that I have seen and used.

If you have a fair, trade show, or convention to attend at the adjacent HK Convention Center, I highly recommend the Grand Hyatt.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

Most travelers are well aware of the standard offered by the Hyatt brand.
And at the Grand Hyatt Hong Kong, a very busy property adjacent to the Hong Kong convention center, certainly lives up to its reputation.
But a special mention is required for Jeff at concierge....
After checking out of the Hotel, rushing to get to 2 appointments before getting to the airport.
Self inflicted disaster strikes...leaving luggage in the boot of the taxi.
And yes, without a receipt, a call of desperation to the hotel for help.
Within 15 minutes Jeff had checked the Hotel security monitors, contacted the taxi company
and had the luggage delivered back to the Hotel. Perhaps he has done this many times before, but when your the bunny, it certainly counts. So without further ado, a hearty well done and thank you again to Jeff. Clearly the caliber of staff like Jeff contribute to the Hyatt brand.
Highly recommended.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 31, 2012

Stayed there for business and tried plenty of Hyatts before.
Big hotel, close to the exhibition center (buildings are connected), suberb breakfast and very friendly staff.
Slept enourmously well on their beds and had a very quite room during my stay.
Located on the river side, overseeing the other side of Hong Kong. Shopping centers nearby with very international quests.
TIP: ask for a room facing the sea side and make sure your breakfast in included in the night rate.

Room Tip: Ask for sea side rooms.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Wan Chai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Hong Kong
#16 Business Hotel in Hong Kong
#18 Luxury Hotel in Hong Kong
#19 On the Beach Hotel in Hong Kong
#19 Spa Hotel in Hong Kong
#19 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The 539-room hotel is home to nine restaurants and bars. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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