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“Excellent service and location” 4 of 5 stars
Review of Conrad Hong Kong

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Conrad Hong Kong
5.0 of 5 Hotel   |   No 88 Queensway, Pacific Place, Hong Kong, China (Admiralty)   |  
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Hotel amenities
Ranked #19 of 692 Hotels in Hong Kong
Certificate of Excellence
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Excellent service and location”
4 of 5 stars Reviewed August 25, 2014

The stay was very good and in line with our high expectations.

The hotel is located above pacific place shopping mall which can be very easily reached through the hotel elevator which is great when travelling with kids and stroller. Its also within walking distance to Wan Chai and Central so we were able to get to where we wanted without too much trouble.

The front desk were extremely professional and helpful with our requests including arranging last minute babysitting. However, I was surprised about the very long waiting time for check in. After a long flight with children waiting in line, actually not so much a line but a pushing crowd, is not ideal. At this hotel level I was not expecting this.

The pool area is very nice. Surrounded by skyscrapers gives it the perfect Hong Kong feeling.

Great breakfast with plenty of choices even for children.

The rooms are ok but part of the interior is in need of upgrading. Carpets and some of the furniture should have been replaced a while back.

Oh, and also, internet... anything but free is just ridiculous.

Room Tip: Twin beds are not large enough to sleep 2 people.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, September 16, 2014
Dear Gwei10

Thank you for your review and we are delighted to learn that you have enjoyed our location that offers easy access to all major shopping and tourist spots . We are constantly working to improve our hotel offerings and your comments will help us improve in these areas. Thank you again and we wish to welcome you back to the hotel soon.

Warm regards
Thomas Hoeborn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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New York City, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 24, 2014

Getting there - super easy, airport express to subway and then a short walk through the mall. A simple taxi as well, though I generally avoid taxis at the airport unless I know the area.
Staff - these guys were great, very attentive and knew how to ensure all travelers received their expected level of service.
Bed - almost as comfortable as Westin heavenly bed.
Breakfast - the spread was amazing with a delicious variety including eggs Benedict, fresh strawberries, cappuccino, etc. With that said, if you're not a big eater, for the price tag of $40pp, Starbucks for a cafe and croissant would have been better for me.

Stayed August 2014, traveled as a couple
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ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, September 16, 2014
Dear 1977Mickey

Thank you for your recent stay at Conrad Hong Kong. Glad to learn that our service was able to meet your expectation and you have enjoyed the prime location in the city's most established business district. I hope you found a world of style, service and connections during your stay. We wish to welcome you in the soonest future.

Warm regards
Thomas Hoeborn
General Manager
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Hong Kong, China
Top Contributor
121 reviews 121 reviews
62 hotel reviews
Reviews in 32 cities Reviews in 32 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed August 22, 2014

We took the opportunity to upgrade to the Club level for our romantic Wedding Anniversary weekend. This proved to be a good choiice as it ensured that we got silver service i n the Club Lounge with its stunning views of Victoria Harbour all weekend. The Hotel staff were uniformly pleasant and helpful. We enjoyed the Poolside atmosphere while the gym had alot of good equipment. This is a good Hotel to choose when staying on Hong Kong Island. Its location in the heart of Admiralty also makes it very convenient.

Room Tip: Upgrade to the Club level.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, August 24, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
57 reviews 57 reviews
53 hotel reviews
Reviews in 38 cities Reviews in 38 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed August 22, 2014

Ten - fifteen years ago I always looked forward to staying at the Conrad in Hong Kong. The location is great, service was exception and rooms so comfortable. The location and service are still top notch, but the rooms are starting to look tired and dated for the price.

I booked the room through my corporate rate. Upon arrival from HK airport express station, I took the airport express bus to the hotel which is a nice perk to have without too much luggage. Check in was swift and fast, and I was led to my room, which is spacious and clean. The beds are comfortable, and its nice and handy having a coffee machine and hot water pot in the room. The bathroom is starting to look dated but its still clean and functional. Water pressure is good, but the toilet is slow to flush and the amenities are lackluster. I guess I do not feel like its as luxurious anymore like I used to a decade ago.

All in all, it was a good stay thanks to the comfortably beds, service and location. MTR, trams and taxis are easily accessible, and it is nice to have pacific place downstairs.

Room Tip: Harbor view rooms are great.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, August 24, 2014
Dear Valued Guest

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
77 reviews 77 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 20, 2014

My hotel of choice the past year in HK has been the Conrad. However my last few visits I've been disappointed the hotel has become average. The rooms are not as clean, my last several rooms have been small and minimal amenities in the bath. I'm hoping Conrad will recognize it's no longer worth the price and improves the room quality. Also, apparently the air conditioner compressor is turned off around midnight as the rooms never cool during the night. I've noticed this on each visit. I think this is a trend in many hotels and especially Hilton hotels.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, August 22, 2014
Dear Valued Guest,

Thank you for your continuous support towards Conrad Hong Kong. As we promise our guests a world of style, service and connections, your comments are essential to us for achieving the goal. We have well taken your feedbacks and the concerned department has been looking into the situation for optimization. I sincerely appreciate your feedback and looking forward to welcoming you again in the near future.

Best Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Top Contributor
70 reviews 70 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 19, 2014

From the moment we were welcomed from limousine and whisked up to the 59th floor executive lounge to the porters helping our departure, the service was impeccable, staff recognised us by name throughout the hotel, nice welcome touches such as chocolates, teddy bears, china tea in the room. Mon in the executive lounge was incredibly attentive and set a very high standard as we were welcomed to the Conrad. We had adjoining executive rooms with harbour view - stunning. Everything in the room looked and felt brand new. Food both room service and restaurants first class. Can't recommend highly enough and nothing but positive comments. You will not be disappointed in choosing this as your Hong Kong base.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, August 20, 2014
Dear Valued Guest,

Thank you for your recent stay at Conrad Hong Kong. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 18, 2014

While Conrad does not has many "WOW factors" as Shangri-La did, it is still a very nice property. Check-in and concierge staff were very good at making small talks and keen to give advice to clients. the bathroom is more spacious than Shangri-La's and has a separate shower. The room is a littble dated but still adequate and comfortable especially the lighting. Conrad has direct access to the mall, which is slightly more convenient than Shangri-La. The only thing that I'd complain is that Conrad does not offer free wifi.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, August 20, 2014
Dear Valued Guest

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Hong Kong
#17 Romantic Hotel in Hong Kong
#18 Luxury Hotel in Hong Kong
#20 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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