The stay was very good and in line with our high expectations.
The hotel is located above pacific place shopping mall which can be very easily reached through the hotel elevator which is great when travelling with kids and stroller. Its also within walking distance to Wan Chai and Central so we were able to get to where we wanted without too much trouble.
The front desk were extremely professional and helpful with our requests including arranging last minute babysitting. However, I was surprised about the very long waiting time for check in. After a long flight with children waiting in line, actually not so much a line but a pushing crowd, is not ideal. At this hotel level I was not expecting this.
The pool area is very nice. Surrounded by skyscrapers gives it the perfect Hong Kong feeling.
Great breakfast with plenty of choices even for children.
The rooms are ok but part of the interior is in need of upgrading. Carpets and some of the furniture should have been replaced a while back.
Oh, and also, internet... anything but free is just ridiculous.