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“Incredible Service” 4 of 5 stars
Review of Conrad Hong Kong

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Conrad Hong Kong
5.0 of 5 Hotel   |   No 88 Queensway, Pacific Place, Hong Kong, China (Admiralty)   |  
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Ranked #17 of 611 hotels in Hong Kong
Boca Raton, Florida
2 reviews
“Incredible Service”
4 of 5 stars Reviewed January 8, 2014

The staff was always ready to help. Their friendliness was the best. The hotel has access to the subway system and there is a nice shopping mall in the lower levels. The restaurant had the best of both worlds. I felt well taken care of . The bedrooms were spacious and the beds very comfortable.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manila, Philippines
1 review
4 of 5 stars Reviewed January 8, 2014

The employees are very accommodating. Especially the trainees (I forgot the names). Hope to be back here this 2014. See you again HONG KONG! I don't even know how to send my gratitude to those people who served me and my wife well.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Top Contributor
81 reviews 81 reviews
66 hotel reviews
Reviews in 50 cities Reviews in 50 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 6, 2014 via mobile

Conrad Hong Kong is everything a five star hotel should be - excellent service, well appointed, prestigious location and exceptional comfort. Really, it is hard to fault this place. I have stayed several times and st recently was upgraded to a corner suite with views to harbour on one side and peak on the other. The harbour view is not the best in Hong Kong but I actually prefer the peak view anyway - probably the only hotel in HK with refreshing views of nature! If you go to HK to shop you can do it all without leaving the premises as one of HK's best malls, with all the brands, is right under the hotel. This is a very pleasant and peaceful place to stay and in my view an excellent choice in HK.

Stayed August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 4, 2014

Had I known the Conrad was part of the Hilton group, I probably wouldn't have stayed here. However, the hotel is lovely, and the staff are impeccable. The concierge was incredibly helpful and organised. We stayed in a lovely suite and they put an extra bed in for our 2nd child. What was not made clear at booking was that this would be in our bedroom. My major issue was with the toilet in the master bathroom, where the ventilation is not working properly (apparently not the only room with this problem), and after having the door closed for a period of use ( and without using it) a foul smell would permeate the room. Personally I would not put guests in a room where this is a problem, and this is why my recommendation is a 3

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 3, 2014

This is a great hotel. It has a fantastic lobby, the rooms are large and very nice, the views are great and the location is one of the best in Hong Kong. The view from my room was over the bay looking over to Kowloon. Ask for this side of the hotel as it is worth the extra price.

This hotel is located on top of a large high end shopping mall and there is a subway station in the basement so it is easy to get anywhere in Hong Kong.

My only complaint is with the Concierge staff. They were friendly but not helpful as expected. Also my wife is Chinese and they would give her different answers to the same questions I asked.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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manila, Philippines
1 review
3 of 5 stars Reviewed January 2, 2014

great location for a hotel with luxurious feel however the check in is a bit slow and unprepared for the number of visitors. it would have been perfect if this has been quicker. food was great also but quite pricey.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad

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Singapore, Singapore
1 review
5 of 5 stars Reviewed January 1, 2014

After all these years, Conrad remains one of my favourite hotels in Hong Kong. The service is fantastic and the management /staff have done a great job maintaining the hotel in great condition. The hotel is also conveniently located at Pacific Plaza, which has quite a few nice dining options. I'll definitely stay in Conrad again when I next visit Hong Kong

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad

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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Hong Kong
#15 Romantic Hotel in Hong Kong
#16 Business Hotel in Hong Kong
#16 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Conrad Hong Kong 5*
Reservation Options:
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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