We stayed here for two nights on a return from a European holiday. The service was as expected, if slightly over the top, but this was what we were looking for. The rooms look a bit dated, so maybe it s time for a refresh ...especially as the room we had on a "non-smoking" floor had a distinct smokey odour. As another reviewer noted, the club floor is getting a makeover, but the same services are provided in the lobby area.
It was 30C and raining non stop during our time here so we were a bit limited in locations to walk to, but Hong Kong Park with its cool aviary is right next door...we dodged the showers.
The hotel doesn't really advertise it, for example the sign in the elevator calls is a "shopping centre" , but the Pacific Place shopping mall is right at level 3, and has all the high end shopping your wallet can stand.