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“Top class hotel, great service, getting a bit tired?” 3 of 5 stars
Review of Conrad Hong Kong

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Conrad Hong Kong
5.0 of 5 Hotel   |   No 88 Queensway, Pacific Place, Hong Kong, China (Admiralty)   |  
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Hotel amenities
Ranked #20 of 692 Hotels in Hong Kong
Certificate of Excellence
Auckland Region, New Zealand
Top Contributor
108 reviews 108 reviews
59 hotel reviews
Reviews in 45 cities Reviews in 45 cities
46 helpful votes 46 helpful votes
“Top class hotel, great service, getting a bit tired?”
3 of 5 stars Reviewed June 22, 2013

We stayed here for two nights on a return from a European holiday. The service was as expected, if slightly over the top, but this was what we were looking for. The rooms look a bit dated, so maybe it s time for a refresh ...especially as the room we had on a "non-smoking" floor had a distinct smokey odour. As another reviewer noted, the club floor is getting a makeover, but the same services are provided in the lobby area.

It was 30C and raining non stop during our time here so we were a bit limited in locations to walk to, but Hong Kong Park with its cool aviary is right next door...we dodged the showers.

The hotel doesn't really advertise it, for example the sign in the elevator calls is a "shopping centre" , but the Pacific Place shopping mall is right at level 3, and has all the high end shopping your wallet can stand.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you for taking the time to write a review about your recent stay at Conrad Hong Kong. We appreciate your honest feedback about our guest rooms and the sign to the shopping mall. We take feedback from our guests very seriously, and guest room appearance is an area of our hotel that we are actively examining. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Kind regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,870 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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English first
Top Contributor
120 reviews 120 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed June 20, 2013

This is a wonderful business hotel where everything works for the business person. The very best shopping is available through easy access from the hotel in Pacific Place shopping centre. The Club area is undergoing an upgrade however the hotel has made very satisfactory alternative arrangements. In room service is to a very high standard.

Room Tip: Upgrade your self to the club floors. Get the hotel to collect you from and deliver you to the Airpo...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you for your compliments about Conrad Hong Kong. I am pleased to hear you enjoyed your stay and will let my team members know they contributed to your one-of-a-kind experience. And I hope you will stay with us again soon to experience smart luxury at its finest!

Kind regards,
Thomas Hoeborn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, Hong Kong
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 19, 2013

We had great expectations when checking in, but the service was sorely lacking and the rooms are tired - seems like it is in need of a lot of love for both hardware and software. Why pay so much money when there are so many alternatives that can deliver on all counts, even if the location is not quite as good. I will not recommend. Try the Crowne Plaza in Causeway Bay.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. I appreciate your honesty, and your comments regarding areas for improvement will help us to continually better the guest experience. I have taken your comments to our teams to ensure that in the future we do a better job in both room conditions and service quality. The next time you have the opportunity to travel to Hong Kong. I do hope that you will be our guest again.

Kind regards,
Thomas Hoeborn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baa Atoll
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2013

Stayed eight nights.
Amazing hotel. Friendly staff. They always know what I need:) Service always excellent.
Location exactly what we needed. From airport till airport only 25 minutes.
Unfortunatrly couldnt have a chance to visit Golden Leaf. Other than that fantastic stay.
Love it

Room Tip: They have breakfast and lunch at lobby bar. Pretty much good if you're want something quick and...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you for your recent stay at Conrad Hong Kong. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

Kind regards,
Thomas Hoeborn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 18, 2013 via mobile

Stayed here for 3 nights on official trip to Hong Kong. Location is good as it is near most of the offices and shopping malls. The hotel itself has a shopping mall attached to it. The rooms are decent size and service is also good. Both the restaurants were good.Gym was also good. The hotel has shops in the basement. it is close to wan chai electronic market. if you like shopping then should definitely pay a visit.would definitely recommend a stay here

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you for sharing your experience at Conrad Hong Kong. Our team is always ready to be at your service to ensure you a wonderful stay in Hong Kong. Look forward to welcoming you again soon!

Kind regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 18, 2013

We have been visiting HK on a regular basis for years, and often favor the hotels at Pacific Place. Conrad has been good in the past but the rooms need a good facelift. We stayed in both the suites and the regular rooms - everything needs an update as the carpets are worn and so are the chairs etc. Good place to stay but lacking in the luxury feel due to the age.The Club floor breakfast was very limited.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you very much for your feedback. We regret we were not able to provide you with the quality of room and food you expected. We are constantly working to improve our room conditions and menu offerings, and your comments will help us improve in these areas. We hope you will consider staying with us the next time you are in the area, and we will work to ensure a flawless experience for you and your guests.

Kind regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 16, 2013 via mobile

Short weekend trip to Hong Kong and booked the Conrad hotel. After a short night race I arrived at the Conrad hotel. And, I mean a short race driven by a F1 fan cab driver!!

Check-inwas smooth and fast and when I mentioned my late flight I was advised a courtesy late check out at 6pm FOC - a very nice touch. The room on 55th floor offered a great view, had all you need for a comfortable - a super comfy bed and a Nespresso machine for the next morning.

Due to the short time I had only one night dinner at the Italian Restaurant. Exceptional friendly staff, superb food and a delicious wine selection.

Thank you for such outstanding service. Next time definitely again Conrad.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#17 Romantic Hotel in Hong Kong
#19 Luxury Hotel in Hong Kong
#20 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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