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““Fantastic Hotel - Couldn't Ask For More!”” 5 of 5 stars
Review of InterContinental Hong Kong

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InterContinental Hong Kong
5.0 of 5 Hotel   |   No.18 Salisbury Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #11 of 696 Hotels in Hong Kong
Certificate of Excellence
Utrecht
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
““Fantastic Hotel - Couldn't Ask For More!””
5 of 5 stars Reviewed August 27, 2014

This hotel deserves the 5*'s as you get the experience from the moment you walk in from all the staff. Very attentive and helpful.
The room was up to Intercontinental usual standard -amazing. Marble bathroom bathrobes and slippers being the norm.
Fantastic pool and gym facilities.
We were on the 5th floor and had the iconic "Hong Kong" view.
Being just a few yards from Hong Kong city center is an added bonus.

My sincere appreciation for the general manager and the staff of this hotel!
Can't wait to return.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank DutchHenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,853 reviews from our community

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London, United Kingdom
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed August 26, 2014

This is one of the better Intercontinental hotels I have visited. The service was top-notch and the hotel was well equipped for the business traveler. The room was comfortable, with beautiful views across the harbor. The food in the restaurant was good but he service was rather slow.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HPFlat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 25, 2014

Ive just spent 3 days at the Intercontinental after 5 on the Island. This is a great hotel to look at the Island and watch the harbour. It is also very easy to access the station or star ferry. The restaurants are great especially Spoon and both the Chinese and Japanese options. The Spa was also very accessible and I was able to book services on the day.
I could happily have stayed for 3 weeks rather than three days.

Room Tip: you pay more a harbour view, but if you are spending any time in your room it is a real bonus, at su...
See more room tips
  • Stayed August 2014, traveled solo
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Levinia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed August 24, 2014

We had a Harbour view suite, which was an upgrade as we are platinum IHG members. Vicky on the front desk was amazing, as we arrived at 11.00am and she went out of her way to accommodate us, and find us an upgrade. She also arranged for us to have a 4.00pm late check out the next day. All of the staff are polite and courteous. The Suite itself was huge and very clean with an en suite that included a Bath and separate shower. I would thoroughly recommend staying at the Intercontinental.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank yorkshirebhoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 23, 2014

My fd and I have a dinner buffet on one Saturday in Aug 2014, the harbour view is nice and concierge team is helpful and served with smile.
The restaurant is at B1. The variety of dessert is impressed and attractive, however, the quality of seafood is only okay but not delicious and we only try once. Oyster is not served at buffet too =(
The worst part is at around 7:40pm, we went out with our belongings again to take some ice cream, pancake n fruits, when we are back, our table was cleaned up. The dessers that we have not finished, our coffee n tea, all tableware were taken away. Only two table cloth n two towels were kept on the messy table. So we sat down and use the spoon that we just take from ice cream counter to enjoy our ice cream. After several mins, no one try to offer any assistance, three staff that are nearby were keep concentrating on their own work (2 are staying at their service desk while 1 is cleaning up other tables that next to our table).
At that moment, I decided to seek for assistance and they finally provide the tableware n water to us. But our mood was ruin n didn't want to continue with our fruits n pancake.
Meanwhile, we request for a guest comment letter n the staff try to apologize n ask if we need some more tea or coffee.
We were upset for the experience that we have encountered in a 5 star hotel. We do understand that the staff thought that we have left and cleaned up our table. But when we are back, they should re-set the table but not letting us to enjoy ourselves at a messy table without any tableware. I understand that they need to set up for the next buffet section but that doesn't means that they could neglect the guest at the current section.
We are disappointed with this service at a 5 star hotel which costs us $6xx per pax even with credit card discount!

  • Stayed August 2014
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
Helpful?
1 Thank Bingzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHongKong, Manager at InterContinental Hong Kong, responded to this review, August 28, 2014
Thank you your feedback regarding your recent experience at Harbourside. We sincerely apologise that the experience from the dinner buffet was not satisfactory. We apologise that our staff member has misinterpreted that you have left your table. We have taken your comments seriously and will review the procedures that have failed. We sincerely hope to have the pleasure of welcoming you back to Harbourside or our other restaurants. We wish we can deliver better service then and that you will find the next experience more satisfactory and recommendable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 22, 2014 via mobile

Arrived in Hong Kong from Phuket, limo pickup at airport was easily arranged with hotel, on time at the airport, efficient transfer, reasonably priced. Checked in with ease, lovely room overlooking the bay. Room excellent, service excellent, staff so polite, helpful, smiley and efficient. Good prices, very helpful concierge. Alice Chan in restaurant was superb during breakfast, lovely lady. Overall I can not recommend this hotel highly enough, for all aspects of their service, prices and staff attitude and helpfulness.

Stayed July 2014, traveled solo
Helpful?
Thank Stevehull1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 20, 2014

This was a fantastic hotel. Given the location it was the perfect choice. It was an easy walk to the Star Ferry over to Hong Kong Island and the views can not be beat. The food in the hotel was amazing. I ate at the Cantonese Restaurant and Spoon. Has a nice pool and good fitness facility.

Room Tip: Get the upgrade to 3rd floor Harbor view with private patio
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Kathie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hong Kong

Address: No.18 Salisbury Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Hong Kong
#10 Business Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#11 Family Hotel in Hong Kong
#13 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates):
Hotel Class:5 star — InterContinental Hong Kong 5*
Number of rooms: 503
Official Description (provided by the hotel):
Deemed one of the world's top hotels, InterContinental Hong Kong is renowned for its dramatic location on the Kowloon waterfront, with spectacular views of Victoria Harbour and Hong Kong Island. Located in the Tsim Sha Tsui area, the hotel is convenient to Kowloon's business, entertainment and shopping districts. A wide range of excursions and activities are within a short distance and getting around every part of the city is easy. ... more   less 
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Also Known As:
Intercontinental Hong Kong Hotel Hong Kong
Hong Kong Intercontinental

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