I'll start off by saying that judging from the other reviews my experience tonight was most likely not typical. Still, when I write TripAdvisor reviews, I call them as I see them, and I admit I have a sour taste in my mouth after tonight.

My wife, her best friend and I arrived at the Lobby Lounge for some late night tea and dessert. We were told there was a HK$160 minimum per person ($20 USD) to enjoy the lounge at night. That was acceptable to us.

The view, as other have said, is stunning. You get a sweeping view of the entire Hong Kong harbor. Around Christmastime the view is spectacular, with various buildings lit up like holiday cards.

We ordered some overpriced desserts. They were okay, but certainly not worth $20 each. Still, we knew we were paying for the view and the experience. I wasn't a guest at this particular Intercontinental, but I've stayed at many over the years (being a Platinum Elite Priority Club member), and after one glance at the view I made a point to promise myself I'd book a room at this one.

It's sad how sometimes one employee can sully your opinion of an otherwise wonderful experience. As we were finishing our evening, I flagged down the young woman standing at the desk and politely asked for the check. It took her what seemed like ages to deliver it, and when she did she handed it to me without any words. Not only this, she hovered over me as I took out my wallet, literally watching me as I counted out every bill and coin. I've eaten at restaurants all over the world, and even in the cheapest restaurants I was never made to feel so awkward, much less a restaurant where I just paid $75 for a bowl of ice cream, a cake, and two cups of tea. It was as if I'd overstayed my welcome and she was eager to see me leave.

No "thank you", no "we enjoyed serving you", no "please come again". Just hovering and silence.

I left the cash on the table, at which point she quickly started counting it before we'd even left the table. Because the lighting was so poor it turns out I'd left off twenty cents. At this point she chased me down and held the check up to my face (literally) and waited as I counted out 20 cents. It was an honest mistake, but from her actions I was made to feel as if I'd been planning all along on stiffing her on the whole check.

By the way, 20 cents is about 2 cents in US dollars.

I actually didn't think too much about it, but then I read the 2007 review of bobsworld417 in Maryland titled "The Under-Side of Hong Kong”. Like Bob, I happen to be Asian-American and I happen to be a Priority Club Platinum Elite member. Now I'm not one who cries out "racism" at the drop of a hat, but on the other hand I noticed that white folks weren't treated quite the same way that we were.

Whether it was racism or not, one thing that was clear was that this was not the level of service I've come to expect from the Intercontinental. Suffice it to say, my next visit to Hong Kong, I will not be staying there. If you're of Asian descent, you may want to think twice as well.

I have stayed at the Intercontinental many times, it is always a pleasure to return there. The rooms are well kept (it is worth trying to book one facing the harbor) and it houses a few excellent restaurants, my favorite being the Japanese one. The Lobby Bar is quite spectacular, especially in the evening, as it provides you with a great view of the harbor and HK skyline 9especially at 8 PM during the lightshow). I think they have possibly the best breakfast buffet from the hotels i stayed in at Hong Kong. From a location perspective, the hotel is located right at the end of Nathan Road on the Kowloon side. Although this is a personal choice I prefer to stay at the Hong Kong Island side but it all depends on where you need to be in Hong Kong

After a long trip into china this was a great contrast.
Impeccable service.
Great food.
Rooms could do with a freshen up ... But the views.... Wow.
Hanging out by the pool was the highlight ... Also try Nobu ... Delicious!

We stayed here for three nights as a wind down from a demanding tour of China. After the frantic pace of seven chinese cities the Intercontinental gave us a fantastic end to our holiday. The Club lounge is fantastic with floor to ceiling windows giving amazing views across Hong Kong harbour. The service is refined and elegant. One evening we ate in Spoon and, having booked our table one month in advance had a gorgeous meal with uninterupted views across the harbour as a backdrop.
Breakfast is wonderful!!
My only complaint would be the charge for internet access which, in an hotel of this class, seemed both unnecessary and exhorbitant