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“Truely Intercontinental's Flagship Hotel” 5 of 5 stars
Review of InterContinental Hong Kong

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InterContinental Hong Kong
5.0 of 5 Hotel   |   No.18 Salisbury Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #14 of 645 hotels in Hong Kong
Engelburg, Schweiz
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Truely Intercontinental's Flagship Hotel”
5 of 5 stars Reviewed December 14, 2012

I stayed in late September 2012 in Hongkong. Because I like to experience different Hotels and I couldn't agree on the Hotel, I decided to stay in three different Hotels in Hongkong. Therefore, I stayed at the Intercontinental Hongkong, the Peninsula Hotel Hongkong and the Four Seasons Hotel Hongkong.

The Intercontinental ist a very modern Hotel and perfectly located at the Waterfront overlooking the Skyline of Hongkong. It is not very amazing from the outside, but very nice in the inside. The staff was very friendly and helpfull. The Breakfast Restaurant was a little bit to crowdy, but food was very good. Also the Restaurants were good.

Especially to mention is the Pool Area. The Intercontinental offers a great Pool Area with a Jacuzzi with stunning views of the Harbour and the City Skyline.

To sum up, there is nothing to complain. The Hotel deserves five Stars and is good value. if you are looking for a well managed Hotel in Hongkong with a great view from the Pool for a reasonable price, then book the Intercontinental.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
Great Neck, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 13, 2012

I'll start off by saying that judging from the other reviews my experience tonight was most likely not typical. Still, when I write TripAdvisor reviews, I call them as I see them, and I admit I have a sour taste in my mouth after tonight.

My wife, her best friend and I arrived at the Lobby Lounge for some late night tea and dessert. We were told there was a HK$160 minimum per person ($20 USD) to enjoy the lounge at night. That was acceptable to us.

The view, as other have said, is stunning. You get a sweeping view of the entire Hong Kong harbor. Around Christmastime the view is spectacular, with various buildings lit up like holiday cards.

We ordered some overpriced desserts. They were okay, but certainly not worth $20 each. Still, we knew we were paying for the view and the experience. I wasn't a guest at this particular Intercontinental, but I've stayed at many over the years (being a Platinum Elite Priority Club member), and after one glance at the view I made a point to promise myself I'd book a room at this one.

It's sad how sometimes one employee can sully your opinion of an otherwise wonderful experience. As we were finishing our evening, I flagged down the young woman standing at the desk and politely asked for the check. It took her what seemed like ages to deliver it, and when she did she handed it to me without any words. Not only this, she hovered over me as I took out my wallet, literally watching me as I counted out every bill and coin. I've eaten at restaurants all over the world, and even in the cheapest restaurants I was never made to feel so awkward, much less a restaurant where I just paid $75 for a bowl of ice cream, a cake, and two cups of tea. It was as if I'd overstayed my welcome and she was eager to see me leave.

No "thank you", no "we enjoyed serving you", no "please come again". Just hovering and silence.

I left the cash on the table, at which point she quickly started counting it before we'd even left the table. Because the lighting was so poor it turns out I'd left off twenty cents. At this point she chased me down and held the check up to my face (literally) and waited as I counted out 20 cents. It was an honest mistake, but from her actions I was made to feel as if I'd been planning all along on stiffing her on the whole check.

By the way, 20 cents is about 2 cents in US dollars.

I actually didn't think too much about it, but then I read the 2007 review of bobsworld417 in Maryland titled "The Under-Side of Hong Kong”. Like Bob, I happen to be Asian-American and I happen to be a Priority Club Platinum Elite member. Now I'm not one who cries out "racism" at the drop of a hat, but on the other hand I noticed that white folks weren't treated quite the same way that we were.

Whether it was racism or not, one thing that was clear was that this was not the level of service I've come to expect from the Intercontinental. Suffice it to say, my next visit to Hong Kong, I will not be staying there. If you're of Asian descent, you may want to think twice as well.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 13, 2012

I have stayed at the Intercontinental many times, it is always a pleasure to return there. The rooms are well kept (it is worth trying to book one facing the harbor) and it houses a few excellent restaurants, my favorite being the Japanese one. The Lobby Bar is quite spectacular, especially in the evening, as it provides you with a great view of the harbor and HK skyline 9especially at 8 PM during the lightshow). I think they have possibly the best breakfast buffet from the hotels i stayed in at Hong Kong. From a location perspective, the hotel is located right at the end of Nathan Road on the Kowloon side. Although this is a personal choice I prefer to stay at the Hong Kong Island side but it all depends on where you need to be in Hong Kong

Room Tip: Harbor side is the preferred side at a premium
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

After a long trip into china this was a great contrast.
Impeccable service.
Great food.
Rooms could do with a freshen up ... But the views.... Wow.
Hanging out by the pool was the highlight ... Also try Nobu ... Delicious!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Waterlooville, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 11, 2012

We stayed here for three nights as a wind down from a demanding tour of China. After the frantic pace of seven chinese cities the Intercontinental gave us a fantastic end to our holiday. The Club lounge is fantastic with floor to ceiling windows giving amazing views across Hong Kong harbour. The service is refined and elegant. One evening we ate in Spoon and, having booked our table one month in advance had a gorgeous meal with uninterupted views across the harbour as a backdrop.
Breakfast is wonderful!!
My only complaint would be the charge for internet access which, in an hotel of this class, seemed both unnecessary and exhorbitant

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Godalming, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 11, 2012

The Intercontinental Hong Kong is the grand old dame of harbourside hotels. There are newer, flashier hotels but none with such panache. This was our third stay at this hotel, and again we were reminded of the exceptional quality of the place. I can't think of another hotel whose staff are so genuinely courteous, helpful and professional - from the front desk receptionist, to the chamber maid, to the pool attendant, all displayed an attention to detail which is quite rare.

Furnishings throughout are of a high standard, beds are sublimely comfortable and of course the harbour views are unbeatable.

We checked out at midday and had several hours to fill in, as our flight departed after 11pm. We spent an indulgent few hours around the poolside, lunching at a table overlooking the harbour, and wallowing in luxury in the spa hot pools. Bliss. We'll be back.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

You could stay in your room all day, all night and gobble up the divine view over Hong Kong, especially at Holiday times when the buildings have fabulous light shows. In addition to the view, the service is fantastic, friendly. The breakfast buffet is sensational. On a return visit to HK, I would rather stay on Hong Kong side which is more convenient.

Room Tip: take a room with a view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Hong Kong

Address: No.18 Salisbury Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Business Hotel in Hong Kong
#11 Spa Hotel in Hong Kong
#13 Romantic Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
#15 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Hong Kong 5*
Official Description (provided by the hotel):
Deemed one of the world's top hotels, InterContinental Hong Kong is renowned for its dramatic location on the Kowloon waterfront, with spectacular views of Victoria Harbour and Hong Kong Island. Located in the Tsim Sha Tsui area, the hotel is convenient to Kowloon's business, entertainment and shopping districts. A wide range of excursions and activities are within a short distance and getting around every part of the city is easy. ... more   less 
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Also Known As:
Intercontinental Hong Kong Hotel Hong Kong
Hong Kong Intercontinental

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