My family had one of the best and most memorable Christmas holidays in HK in 2012. We were lucky enough to avail of their long-stay promotion for a 4N/5D stay at reasonable rates (considering a peak month) 2 months before, booking 5 rooms for our family of 10 on the hotel's website.
This is the first time I've stayed at a Langham hotel and was well aware of their reputation for luxury and prestige. The Langham's professionalism and customer service did not disappoint. From the time we made reservations, they handled our bookings and requests quickly, efficiently, and pleasantly. Small details and considerations, such as separate check-ins, special room requests, restaurant reservations (esp for X'mas Eve & X'mas Day dinners), X'mas Eve mass schedules, and hotel transfers were all done via email. Each time I'd send out an email, I got a reply back within the day (even a few hours). Concierge is wonderful! Location is fantastic--directly connected to DFS Galleria and is just a 2 minutes walk to Harbour City/Ocean Terminal mall.
We love the little touches of thoughtfulness, every time we had our turn down service; such as fruits, chocolates, cookies, and pastries left on the tray. I knew about the daily fruit replenishment but all the others little nibbles was a delightful surprise. I'm not sure if it was because it was Christmas (each room also had the cutest little pink teddy bear as a welcome gift) or if it was part of their service.
Had our first dinner at L'Eclipse. It had a good buffet spread, which included foie gras & lobster; as well as, 2 choice combination of special entrees like duck, imported meats, pigeon, sea bass, etc---all the good stuff. Known as the best buffet in town, it was not a surprise that the place was completely packed. I'm not one to like crowds or a lot of noise, so we did not dine here again. We did, however, love Main St. Deli--very New York-like and a good choice for kids. Delicious!
I was able to use the gym once and while it is small, you will find complete gym equipment. I prefer to use the treadmill.
Our hotel transfers was easy, pleasant during our arrival and very efficient and smooth during our departure. We had good drivers on both times using their comfortable Mercedes Benz S-class which had free wi-fi and beverages.
While we initially planned to stay at Marco Polo HK, not having enough rooms for our party, was a blessing for us to experience Langham Hotel HK. Their professionalism, efficiency, warm customer service, and thoughtfulness have made our first Christmas in HK as a family, a truly memorable experience, we hope to make as a tradition. Thank you!