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“Memorable Christmas in HK” 5 of 5 stars
Review of The Langham, HongKong

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The Langham, HongKong
5.0 of 5 Hotel   |   No.8 Peking Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Special Offer
Club & Suite 20% OFF
Ranked #9 of 613 hotels in Hong Kong
Manila
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Memorable Christmas in HK”
5 of 5 stars Reviewed March 21, 2013

My family had one of the best and most memorable Christmas holidays in HK in 2012. We were lucky enough to avail of their long-stay promotion for a 4N/5D stay at reasonable rates (considering a peak month) 2 months before, booking 5 rooms for our family of 10 on the hotel's website.

This is the first time I've stayed at a Langham hotel and was well aware of their reputation for luxury and prestige. The Langham's professionalism and customer service did not disappoint. From the time we made reservations, they handled our bookings and requests quickly, efficiently, and pleasantly. Small details and considerations, such as separate check-ins, special room requests, restaurant reservations (esp for X'mas Eve & X'mas Day dinners), X'mas Eve mass schedules, and hotel transfers were all done via email. Each time I'd send out an email, I got a reply back within the day (even a few hours). Concierge is wonderful! Location is fantastic--directly connected to DFS Galleria and is just a 2 minutes walk to Harbour City/Ocean Terminal mall.

We love the little touches of thoughtfulness, every time we had our turn down service; such as fruits, chocolates, cookies, and pastries left on the tray. I knew about the daily fruit replenishment but all the others little nibbles was a delightful surprise. I'm not sure if it was because it was Christmas (each room also had the cutest little pink teddy bear as a welcome gift) or if it was part of their service.

Had our first dinner at L'Eclipse. It had a good buffet spread, which included foie gras & lobster; as well as, 2 choice combination of special entrees like duck, imported meats, pigeon, sea bass, etc---all the good stuff. Known as the best buffet in town, it was not a surprise that the place was completely packed. I'm not one to like crowds or a lot of noise, so we did not dine here again. We did, however, love Main St. Deli--very New York-like and a good choice for kids. Delicious!

I was able to use the gym once and while it is small, you will find complete gym equipment. I prefer to use the treadmill.

Our hotel transfers was easy, pleasant during our arrival and very efficient and smooth during our departure. We had good drivers on both times using their comfortable Mercedes Benz S-class which had free wi-fi and beverages.

While we initially planned to stay at Marco Polo HK, not having enough rooms for our party, was a blessing for us to experience Langham Hotel HK. Their professionalism, efficiency, warm customer service, and thoughtfulness have made our first Christmas in HK as a family, a truly memorable experience, we hope to make as a tradition. Thank you!

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, April 2, 2013
Dear vbs710,

Greetings from The Langham, Hong Kong.

We hope you and your family had a delightful trip back to Manila. . I am truly delighted to learn that you enjoyed your visit.

Thank you for your feedback regarding our hotel room, amenities and food; we are situated in a great location which just 5 minutes walk to the historic Star Ferry, then a 10-minute harbour crossing to Hong Kong Island.

Comments like yours truly inspire us to work harder every day striving for excellence in everything we do. We look forward to welcoming you and your friends back in the very near future.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
Vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 20, 2013

Our second time there. This place just knows how to do it right.
The service is absolutely amazing and the hotel itself is elegant, refined and sumptuous.
The rooms are well appointed and comfortable, with a turn-down service and excellent bathroom amenities.
A visit to the roof top pool is a must, and the gym is great too.
We found The Club amenities well worth the extra expense; evening canapes and drinks, morning breakfast and coffee!
Definitely an iconic place to stay in Hong Kong.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, April 2, 2013
Dear BradHockey,

Greetings from The Langham, Hong Kong.

We hope you and your family had a delightful trip back to Australia. Thank you very much for taking the time to share your feedback in relation to your experience with us. We are delighted to hear that you had an enchanting stay with us. I appreciate your kind comments with regards to our innovatively designed Langham Club.

It has been a delight and honor being your host. Your open and friendly feedback is very much appreciated by all of us and gives us pleasure, a little pride and of course a lot of motivation to provide service excellence. If you stay for more than one night, you will taste a range of flavors including Decadent Dark, Caramel Couture, Luscious Lavender and more flavors of chocolate for turndown service!

The entire team of The Langham, Hong Kong looks forward to welcoming you back to Hong Kong soon.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
Vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belluno, Italy
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

My husband and I stayed four days in Hong Kong last February and appreciated very much this hotel from the first moment when we entered the elegant and scented lobby. We received a warm welcome at the reception and also the room met our expectations. It was very comfortable and silent with all the amenities including a very useful free wi-fi. The bathroom was impeccably clean with large, thick and soft towels. Every day was left in the room a card with a sentence written by a famous writer or by another important figure who stayed in a Langham Hotel: really a touch of class! The location is very convenient because of the close proximity to the underground and the ferry as well as restaurants and shops. The concierge helped us with suggestions and we used the business centre to book on line our flight. Every person of the staff was always very kind and, as those were the days of the Chinese New Year, we received a huge amount of greetings, so we felt involved in that exciting atmosphere. We had an unforgettable experience in a great town and in a great hotel .

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, March 21, 2013
Dear Alda B,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Italy. Thank you very much from all of us that you have chosen The Langham, Hong Kong for your most recent stay.

It has been a delight and honor in being your host. Your open and friendly feedback is very much appreciated by all of us and gives us pleasure, a little pride and of course a lot of motivation to provide service excellence.

The entire team of The Langham, Hong Kong looks forward to welcoming you back to Hong Kong soon.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, England
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

The hotel was excellent, very good location even if not cruising and was only a stones throw from the cruise terminal.
Great pool on the roof. We got upgraded on arrival, room was fab with everything you would expect of a quality hotel.
Staff met you with a pink rose as you arrived to book in and were so helpful. The concierge was also very helpful printing off details of a restaurant we wanted to go to and making the reservation, checking the taxi driver knew where to take us etc
Would certainly stay there again

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, March 20, 2013
Dear LandBG,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to England. Thank you very much from all of us that you have chosen The Langham, Hong Kong for your most recent stay.

It has been a delight and honor being your host. Your open and friendly feedback is very much appreciated by all of us and gives us pleasure, a little pride and of course a lot of motivation to provide service excellence. If you stay for more than one night, you will taste a range of flavors including Decadent Dark, Caramel Couture, Luscious Lavender and more flavors of chocolate for turndown service!
The entire team of The Langham, Hong Kong looks forward to welcoming you back to Hong Kong soon.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
herts
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 17, 2013

This one is just as good if not better than Monkok.
Staff are wonderful. All is clean and luxurious. So many special touches.
Food top notch.
Love it here.

Club lounge well worth the extra the most attentive staff. Easily as good as Ritz club lounges.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, March 20, 2013
Dear angiejess,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to herts. We are glad to hear that you had a great experience while in our hotel. Thank you indeed for your comments and words on our staff and the Langham, Club. In fact, all our staff is oriented into exceeding guests´ expectations.

Hope to have the chance to host you again in nearly future.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2013

We spent two nights at The Langham on route to the Queen Mary 2.
We were so impressed with this hotel: the sheer elegance is stunning, the customer service first rate, the room very classy and the location excellent.
Where else would you get a lobby that permutates the smell of fresh flowers, a doorman that always opens the door for you regardless of the time and a location where you can walk to the Star ferry, Harbour City Shopping Centre and Nathan road.
The bathroom and amenties were amongst the very best at any 5 star hotel we have stayed at.
The only slight negative was the smell of cigarettes in the room but everything else far far outweighs this. We would definitely stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, March 20, 2013
Dear Adele55Ballarat,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Ballarat. I am truly delighted to learn that you enjoyed your visit.

Thank you for your feedback regarding our hotel design and the services provided by our Concierge and Front Office team; we are situated in a great location which just 5 minutes walk to the historic Star Ferry, then a 10-minute harbour crossing to Hong Kong Island.

Comments like yours truly inspire us to work harder every day striving for excellence in everything we do. We look forward to welcoming you and your friends back in the very near future.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2013

Another stay at the Langham hotel Hong Kong , as always ,impressed , the rooms are clean and comfortable ,the staff .the concierge are here to welcome you, and really they go the extra mile to make sure you have everything you need to enjoy your stay,

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham, HongKong, responded to this review, March 20, 2013
Dear Ali A,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to United States. Thank you very much for publishing your experiences, concerning your second visit at The Langham, Hong Kong on Tripadvisor.

It has been our pleasure and honor to be your host again and we are delighted to read that you have been very pleased with the services and facilities provided.

Your comments regarding our service-minded employees, is highly appreciated by all of us. Thank you for feedback.

We all are looking forward to welcome you back, for your third visit and wish you a wonderful day.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Langham, HongKong

Address: No.8 Peking Road, Tsim Sha Tsui, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#10 Family Hotel in Hong Kong
#15 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, HongKong 5*
Official Description (provided by the hotel):
Pre-eminent among Hong Kong hotels, The Langham Hong Kong presents a refined European-style haven in the heart of the bustling Tsimshatsui shopping and tourism district.With gracious charm and polished five star luxury, Langham Hotel Hong Kong is the only Hong Kong hotel that can claim the legendary heritage of the original grand hotel.Here is what you desire in a Hong Kong hotel...enchantingly opulent surroundings, innovative amenities and bespoke service that anticipates your every whim. ... more   less 
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Also Known As:
Langham Hotel Hong Kong
The Langham, HongKong Hong Kong

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