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The Langham Hongkong: Traveler Reviews

5.0 of 5
No.8 Peking Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)
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The Langham Hongkong
Ranked #8 of 507 hotels in Hong Kong
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1,158 reviews from our community

Traveler rating
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    47
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Families
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Couples
429
 
Solo
76
 
Business
233
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Friday Harbor
Top Contributor
142 reviews 142 reviews
96 hotel reviews
Reviews in 96 cities Reviews in 96 cities
76 helpful votes 76 helpful votes
“What a Great Hotel And What a Deal”
5 of 5 stars Reviewed December 14, 2012

Cannot believe the price for a 5 star hotel in Hong Kong. This hotel oozes elegance, history and impeccable service. If you want 5 star service in Hong Kong and do not want to pay outrageous rates this is THE PLACE.

Room Tip: Few of the rooms have views and I do not believe any water views. But the rooms themselves are supe...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Travel_Pin_Man about The Langham Hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham Hongkong, responded to this review
January 3, 2013
Dear Travel_Pin_Man,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Friday Harbor. Thank you very much for taking the time to share your feedback in relation to your experience with us. We take great pride in our ability to create a special stay for our guests, so I am truly glad to hear we lived up to and exceeded your expectations.

Hope to have the chance to host you again in nearly future.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
Vanessa.chan@langhamhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, Calif
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Excellent Stay with One Exception”
4 of 5 stars Reviewed December 12, 2012

Stayed at the Langham in early December for 4 nights and it was everything previous reviewers have commented on in the positive. Great staff, quite and well appointed rooms, excellent location in TST, Kowloon.

My only criticism and why I am giving it 4 "puffs" is that on our last evening there we decided to have a few draft beers at their bar. There was no drink list, but based on the price of beers in restaurants in Hong Kong, I didn't think much about what the price would be- 128 HK dollars, or about $17 US dollars for a 1/2 liter of draft beer! This was the only extra to our room charge, (which was reasonable), so not sure what they get for brreakfast, Engilish Tea, etc., but I considered the bar price for the beers outrageous, (especially since no drink list/pricing). Beware!

Room Tip: We stayer on the 14th floor- no view, but very quite.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by foodsniffer for Hong Kong
Ask foodsniffer about The Langham Hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham Hongkong, responded to this review
January 3, 2013
Dear foodsniffer,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Calif. Thank you very much for taking the time to share your feedback in relation to your experience with us. We are delighted to hear that you had an enchanting stay with us. I appreciate your kind comments with regards to our hotel

It would mean a lot to us if you would be so kind as to make contact with me by way of email so we can detail the feedback that you provided.

I do hope that we will have the opportunity again in the future to extend to you the true Langham service that we are renowned for. Please feel free to make direct contact with me for any assistance for future bookings with us.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
Vanessa.chan@langhamhotels.com
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Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
“Not bad but the staffs who are working in reception need more training”
3 of 5 stars Reviewed December 10, 2012

I stayed this hotel from Dec. 6 to Dec. 8 with my family. Everything was OK except the staffs who are working in reception. I arrived the hotel around 2 p.m. from Macau via ferry so I need some rest. However, I can't get right my room key until 3 p.m. as it took so long to be arranged a room even though I booked the hotel one week ago in advance. From bad to worse, I got the a room key in 7 floors but my actual room was located in 10 floors. So, I had to carry my big luggages with tired my family to 7 floors and back to reception in lobby and then come again to 10 floors.
For your information, the hotel lift isn't so big so I had to pass it several times to have empty one.
I complained this unpleasant exprience to a staff in reception but she only said 'Sorry, my colleague made a mistake.'
I do not believe that how come this kind of thing was happening in such a nice 5 stars hotel.
I don't blame a staff' mistake because everyone can make a mistake.
I just was not happy the feedback after the mistake. It should be apologized with more polite way or seriouls manner.
I hope someone in Langham hotel would learn and improve it by themselves soon.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Kyle S about The Langham Hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeanDimtriou, Manager at The Langham Hongkong, responded to this review
December 16, 2012
Dear Mr/Ms. Kyle S.,

Greetings from The Langham, Hong Kong.

I hope you and your family had a safe trip back to South Korea.

Thank you very much for taking the time in sharing your feedback in relation to your stay with us. It is clear from your comments that you and your family did not receive the level of service that we strive to achieve as a five star establishment and would ask that you accept my sincere apologies in this regards. At The Langham, Hong Kong, we pride ourselves on a warm welcome, followed by an efficient check-in coupled with a member of staff personally accompanying you to your room to provide a full room orientation; and it is clear by your comments that we failed to achieve this during your stay.

You also highlight a further concern in regards to the sincerity of the apology in regards to the complications of your room allocation. I would also like to extend my apologies in this regards and I would also like to personal discuss this experience as well as your arrival experience with you in detail so you can assist in shedding more light on the experience as a whole. It is also imperative we note your feedback on your personal profile as well as identify the exact complications you experienced upon arrival.

I would be most grateful if you are able to make contact with me directly to discuss your experience in further detail. In the interim, I would like to reiterate that we are most grateful to you for bringing these matters to our attention, as it is only through constructive criticism such as yours that we are able to constantly monitor and improve our hotel operation more closely.

Mr/Ms. Kyle S., despite your experience, I do very much hope that I will have the opportunity in the future to personally welcome you back and extend to you the true Langham service that we are renowned for.

Yours Sincerely,

Dean Dimitriou
Executive Assistant Manager - Rooms
The Langham, Hong Kong
Dean.Dimitriou@langhamhotels.com
(852) 2378 9381
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Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Fantastic hotel”
5 of 5 stars Reviewed December 8, 2012

It is very hard to find fault with this hotel - I can't. The staff were helpful, extremely accommodating and knew us by name within a day of our being there. We had a Grand Langham room, it was a good size, extremely comfortable, well appointed and the bathroom was great. The turndown service was lovely. Breakfast buffet was good quality with a great variety of options. The fitness club is spacious and there were many machines.
The hotel location was perfect for Kowloon, metro entrance nearby, close to the ferry, many shops, shopping centres, and a great range of eating options in the neighbourhood.
I would say this was one of the best hotels I've stayed in and is very good value too. I would recommend this to anyone and would stay there again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Yoya L about The Langham Hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham Hongkong, responded to this review
December 11, 2012
Dear Yoya L,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip. It was a pleasure having you and your friends stay with us – we hope you had a great time at The Langham, Hong Kong.

People like you do make our job a lot easier and we are always happy to hear that our guests appreciate the commitment we make to customer service and the comfort of our guests.

You are right; we are situated in a ‘brilliant’ location and with bars, restaurants and shopping all so close by our guests can really take advantage of our location.

Thanks again for taking the time to post a review. We look forward to welcoming you back to The Langham, Hong Kong in the future.


Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed December 7, 2012

I have stayed in Hongkong many times over the last 25 years, and The Langham would have to be my favourite accomadation yet.The service is excellent, the rooms great, my 4 friends and I had 2 adjoining rooms,perfect for 4 "girls" on a holiday.Breakfast was included in our room price, it wasway beyond any expecation we had, the staff noticed if the 4 of us had not all attended and offered to pack a breakfast pack for the "sleep in" person!! Would highly recommend this beautiful hotel to any traveller, the best yet,, hope to be back there one day

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Anne C about The Langham Hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, at The Langham Hongkong, responded to this review
December 11, 2012
Dear Anne C,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Australia. We are pleased to know that you had a great time while in the L’Eclipse! Thank you for your appreciation on our services and our personnel as well.

Please do not hesitate to return to our hotel at your convenience. We will be more than delighted to serve you during your stay with us.


Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Langham Hongkong

Also Known As:
Langham Hotel Hong Kong
The Langham Hongkong Hong Kong
Address: No.8 Peking Road, Tsim Sha Tsui, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Hong Kong
#9 Business Hotels in Hong Kong
#9 Family Hotels in Hong Kong
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Pre-eminent among Hong Kong hotels, The Langham Hong Kong presents a refined European-style haven in the heart of the bustling Tsimshatsui shopping and tourism district.With gracious charm and polished five star luxury, Langham Hotel Hong Kong is the only Hong Kong hotel that can claim the legendary heritage of the original grand hotel.Here is what you desire in a Hong Kong hotel...enchantingly opulent surroundings, innovative amenities and bespoke service that anticipates your every whim. ... more   less 
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