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“Janis and Neil” 5 of 5 stars
Review of The Langham, HongKong

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The Langham, HongKong
5.0 of 5 Hotel   |   No.8 Peking Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Club & Suite 20% OFF
Ranked #9 of 645 hotels in Hong Kong
Montferrand du Perigord, France
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Janis and Neil”
5 of 5 stars Reviewed November 12, 2012

Arrived late and tired, reception was busy, but welcoming. We stayed three nights with access to Langham Club facilities (well worth it and totally recommended), and would be delighted to stay again. Though traffic noise was audible, it wasn't particularly intrusive. The room was spacious ,comfortable and well designed.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, The Management Team at The Langham, HongKong, responded to this review, November 15, 2012
Dear Janis P,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip. Thank you so much for the kind words. Your words have motivated so many people to work even harder to exceed our guest's expectations.

We look forward to your return and thank you again for being our guest.


Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
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Sydney, Australia
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

My husband and I recently stayed at this lovely hotel on our way home from a month in the UK and Europe. We thoroughly enjoyed our 3 night stay, from the moment we stepped through the impressive entry, to checkin and every aspect of our stay!
On every contact with reception staff, concierge, housekeeping and restaurants we were treated so very well!
We had a late afternoon flight back to Australia, Mavis allowed us a later checkout at 1pm and then the use of showers and facilities on the 15th floor prior to our departure - very welcomed indeed.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, The Management Team at The Langham, HongKong, responded to this review, November 15, 2012
Dear Vicki P,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip. Thank you for choosing The Langham, Hong Kong. I appreciate your kind comments with regards to our restaurants and front desk, as well as the service provided by our concierge team and housekeeping.

We strive to provide excellence, and certainly look forward to welcoming you back!

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
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Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 10, 2012

Stayed for 5 nights at the beginning of November. Lovely hotel with great facilities, however the room was so noisy. It sounded like the air con was still on even when I turned it off. I was on the 14th floor facing Cartier. Also had a long black hair in my ice bucket - yuk

Room Tip: Ask for a quiet room
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeanDimtriou, Manager at The Langham, HongKong, responded to this review, November 12, 2012
Dear Michelle,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to the UK.

Thank you for sharing your feedback in regards to your recent stay with us. I am glad to hear that you were pleased with the facilities and hotel as a whole, however extremely disappointed to hear that we fell short of our service/maintenance standards during your stay and I would like to extend my deepest apologies in this regards.

At The Langham, Hong Kong we aim to both meet and exceed our residents’ expectations on every visit, and it is disheartening to hear that we failed to do so during your visit. The team has gone through the process of combing through all the air-condition units on the 14th floor to ensure the disturbance you experienced is rectified and so that our future residents do not experience the same issue. The units are meticulously maintained on a regular basis, however it seems that this requires further improvement, and I thank you for bringing this to our attention.

The Housekeeping team take extreme pride in their standards of cleanliness and are personally extremely disappointed they fell short of your expectations and would also like to personally extend their apologies to you. I have noted my contact details below, and if you would be so kind, I would like you to make direct contact with me in order for myself and the Housekeeping Team to make further contact.

Michelle, it would be our absolute please to welcome you back and allow us the opportunity to extend to you the true Langham service that we are renowned for. I would be delighted to hear from you soon and hopefully be able to personally welcome you back on your next visit to Hong Kong.

Yours Sincerely,

Dean Dimitriou
Executive Assistant Manager - Rooms
The Langham, Hong Kong
Dean.Dimitriou@langhamhotels.com
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Sydney, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2012

The Langham is a luxurious hotel situated in the heart of Hong Kong's shopping district. The Club Lounge is very classy and serves complimentary drinks (including Moet champagne which seemed to be the popular choice) from 5.30pm - 8pm each evening, along with a selection of delicious canapés. Definitely worth the Club Room premium.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, The Management Team at The Langham, HongKong, responded to this review, November 15, 2012
Dear Douglas J,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Australia. Thank you very much for taking the time to review our hotel. We're thrilled to learn that you so thoroughly enjoyed your time with us.

We're happy to know that you particularly enjoyed our Langham Club service, the food and the location. We strive to provide excellence, and certainly hope to welcome you back again!


Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra Australia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed here for 5 nights having just spent the previous six nights staying in a new hotel on HK Island. We know Hong Kong well as I worked there in my previous job so we chose the Langham mainly because of its position. 2 years ago we stayed at its sister hotel, Langham Place. The service at the Langham was excellent. The room was well appointed and spotlessly clean. The position is fine if you like trawling the shops in Harbour City or looking around Tsim Sha Tsui. It was a bit of a hike to the MTR though. The Langham is right next door to a major duty free chain. Tour buses from the Mainland were lined up outside the hotel and there were always crowds of people queueing to get into the various luxury designer shops. The other negative that we found was that the hotel was quiet noisy. Perhaps we were unlucky but we were woken on a couple of occasions by noisy guests in the corridor. It was quite hot weather when we were there and we swam in the pool a few times. The pool staff were lovely and very helpful.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, The Management Team at The Langham, HongKong, responded to this review, November 15, 2012
Dear Blossom96,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Australia. Thank you for your complimentary review following your stay at The Langham, Hong Kong.

I was delighted to see that you were pleased with our service and location during your time spent here. I hope we will have the pleasure of serving you again very soon during your next visit to Hong Kong.


Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
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Hong Kong, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

This hotel is a great hideaway from a large city. This was our first trip to Asia and this place came recommended by our travel agent --great call. From the front door to the buffet this place oozed class and service special if you need to wind down from the hustle and bustle of a major world city. Beds were comfortable and the bathroom had all the great amenities. Location is excellent as well. Loved this place from the moment we set foot in it

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, The Management Team at The Langham, HongKong, responded to this review, November 14, 2012
Dear Izzy S,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip. Really pleased to know that you had a great time while in our hotel! Thank you for your appreciation on our services and our personnel as well.

Please do not hesitate to return to our hotel at your convenience. We will be more than delighted to serve you during your stay with us.


Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moresby
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 8, 2012

Had an overnight stopover in Hong Kong from Cairns to Europe and selected the Langham because of its location. We were very pleasantly surprised. The check-in was at a busy time in the evening and yet was hassle-free. We had a beautiful room with 2 queen beds and tasteful faux antique furnishings including a lovely writing desk, and an amazing ultra-modern bathroom.

The reception, lounge and cocktail bar area was very grand and had a massive central flower arrangement which added that extra touch. All staff were very polite and friendly and went out of their way to make you feel like royalty.

Buffet breakfast was included in our tariff and this was excellent with just about everything western and oriental you couldimagine.

The location was important as we only had a few hours for sight-seeing before our next flight - so the star ferry was just down the block and we were able to take a guided bus tour from the other side of the harbour and this covered just about everything including a trip on the funicular railway to the Peak.

The hotel was able to give us a vey late check-out for no additional cost which was wonderful as there is nothing worse than hanging around in hotel lobbys waiting until time for departure for the airport.

Overall I was very impressed with the Langham and will definitely stay there again

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHK, The Management Team at The Langham, HongKong, responded to this review, November 14, 2012
Dear Raitman,

Greetings from The Langham, Hong Kong.

We hope you had a delightful trip back to Port Moresby. We are pleased to know that you had a great time while in The Langham, Hong Kong! Thank you for your appreciation on our services and our personnel as well.

Please do not hesitate to return to our hotel at your convenience. We will be more than delighted to serve you during your stay with us.

Yours Sincerely,

The Management Team at The Langham, Hong Kong
vanessa.chan@langhamhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Langham, HongKong

Address: No.8 Peking Road, Tsim Sha Tsui, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#10 Family Hotel in Hong Kong
#15 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, HongKong 5*
Official Description (provided by the hotel):
Pre-eminent among Hong Kong hotels, The Langham Hong Kong presents a refined European-style haven in the heart of the bustling Tsimshatsui shopping and tourism district.With gracious charm and polished five star luxury, Langham Hotel Hong Kong is the only Hong Kong hotel that can claim the legendary heritage of the original grand hotel.Here is what you desire in a Hong Kong hotel...enchantingly opulent surroundings, innovative amenities and bespoke service that anticipates your every whim. ... more   less 
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Also Known As:
Langham Hotel Hong Kong
The Langham, HongKong Hong Kong

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