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“Good to come home” 4 of 5 stars
Review of The Park Lane Hong Kong, a Pullman Hotel

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The Park Lane Hong Kong, a Pullman Hotel
5.0 of 5 Hotel   |   No.310 Gloucester Road, Causeway Bay, Hong Kong, China (Formerly The Park Lane Hong Kong) (Wan Chai / Causeway Bay)   |  
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Hotel amenities
Ranked #72 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Makati, Philippines
Top Contributor
155 reviews 155 reviews
18 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
“Good to come home”
4 of 5 stars Reviewed June 2, 2014

It's been a while since I stayed at the Park Lane Hotel in Causeway Bay. Celebrating its 40th anniversary this year, the hotel is starting to show its age. Though the rooms are still as spacious as before and definitely a lot roomier than some of the new hotels, it could use some refurbisihing. I'm not too comfortable about showering in a bath tub so it would be nice to have another option. Check in was long but check out was surprisingly quick. But its location is probably its best selling point. A bit pricey but worth it.

Room Tip: Chose a non-smoking room but would have preferred a room with a view of the park across the street.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, June 4, 2014
Dear Guest,
Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.

We are very pleased to learn that you found our location to be convenient for transport and shopping. For your information, we have renovated 85% of our guest rooms since the last few years, and the remaining rooms have also been scheduled to be renovated within these couple of years. Your comments regarding the bath tub has been duly noted and for your information, we do have rooms with a shower place, please request or one upon your return.

We hope to welcome you again and please do not hesitate to contact me should I be of any assistance to you.

Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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833 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Honolulu, Hawaii
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 1, 2014

Very conveniently located to the metro and lots of stores and restaurants are nearby. We were able to check in a little early and even received a free room upgrade which had a nice park view. We were warned that we would hear the noise from the ongoing renovation but were not told how loud it would be. It was incredibly loud. We immediately requested a new room and was given one on a higher floor. William, the manager, was very helpful and said that we would not have a view because it was a regular room instead of the upgrade we originally received. He sent up some chocolates and fresh fruit for our troubles and said if the view was a problem to tell him and he would fix it the following day. We did and were moved again to another floor to a room with a view. When we called on the last day for an extra late checkout we spoke with another manager named Raymond and he was very accommodating in giving us that courtesy because of having to move rooms twice. We will definitely stay at the Park Lane hotel on our next visit to Hong Kong.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Mananer at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, June 4, 2014
Dear Guest,
Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.

We are very pleased to learn that you enjoyed our harbor view and that you found our location to be convenient for transport and shopping. Thank you for your kind words about our staff, rest assured your comments will be shared with William and Raymond.

We hope to welcome you again and please do not hesitate to contact me should I be of any assistance to you.

Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 29, 2014

My wife and I stayed at the Park Lane while she was in Hong Kong for a conference. I was more of a tourist.
The hotel seemed like a good place to stay for business, especially if you were working in the area. The hotel is also conveniently located to the Causeway Bay MTR station (about 1.5 blocks away). If we were there purely for tourism, then we would probably choose to stay in Kowloon or farther east on Hong Kong Island.
The rooms are very clean and have adequate space to do a little work and get good sleep. The staff responded to our needs very well. The breakfast was very good with Chinese and Western choices.
One knock, the rooms were constantly damp. For example, our guidebooks would curl up from the humidity in the room. I think this is just a reality of Hong Kong in the summers, but it might have been something about the hotel. In general, Hong Kong is was very humid while we were there.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, June 4, 2014
Dear Guest,
Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.

We are very pleased to learn that you liked your room and that you found our location to be convenient. Thank you for your kind words regarding the breakfast and the service of staff, rest assured your comments will be shared with the team.

Your comments regarding the dampness in the room due to the high humidity of Hong Kong summer has been noted and will be reviewed for possible improvements.


We hope to welcome you again and please do not hesitate to contact me should I be of any assistance to you.

Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed here for 4 nights the rooms where very big and clean and always cleaned every day. Breakfast was fantastic even tho a buffet style. The staff where very helpful and always smiling thanks for a fantastic stay

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, May 29, 2014
Dear Guest,

Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.

We are pleased to know that you liked your room and found it “clean” and “big”. Thank you for your kind words about our staff, rest assured your comments will be shared with the team. We are also happy to learn that you enjoy our breakfast buffet.

We hope to welcome you again and please do not hesitate to contact me should I be of any assistance to you.

Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 27, 2014

We stayed here for a week, it is in a very handy location, there is a metro nearby and the Causeway Bay area is great for shopping and eating, Starbucks very close by too :-) Myself and my new wife stayed here on Honeymoon and felt the rooms were a little basic, we initially got a view of the back of buildings and then requested a Harbour view, this was nicer, but room still pretty basic, breakfast was average, we only had it twice as we weren't that impressed by it. I'd give it four stars mainly based on it's location.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, May 29, 2014
Dear Guest,

Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.

We are very pleased to learn that you enjoyed our harbor view and that you found our location to be convenient for transport and shopping. Your comment on the room and breakfast have been duly noted, rest assured more upgrading will be provided to ensure the best quality of services is constantly provided.


We hope to welcome you again and please do not hesitate to contact me should I be of any assistance to you.

Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
103 reviews 103 reviews
46 hotel reviews
Reviews in 43 cities Reviews in 43 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed May 26, 2014

Two negatives - long processing time for check in and room given to me was right under area being ronnovated. It took me 45 minutes to check in. The construction rennovation was noisy. Else, the stay was pleasant.

As a business hotel, it offers very spacious room. It's clean and well lit. It's only 150 meters away from causeway bay station so it makes it very accessible. There are plenty of convenience stores nearby as well as shops and restaurants.

If you want to be in a quiet place that is not crowded, stay away from this hotel. It's at the central district and has droves of people walking around.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, May 29, 2014
Dear Guest,

Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.

We are pleased to know that you found our location to be convenient for transport and shopping, with our spacious rooms. We are also happy to learn that you comment on the spacious room.

In regards to the check in issue, please rest assured that more training will be provided to our staff to ensure that best quality of services are constantly provided, particularly for regular guests.

We hope to welcome you again and please do not hesitate to contact me should I be of any assistance to you.

Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 26, 2014 via mobile

Booked in. Went to room. Got unpacked. Went for shower - door opens and another 2 guests have also been allocated this room. They have key cards and the hotel booklet with the same room number.

It's called double selling.

I totally lost it. What the hell! Hotel rectified the situation but I am not impressed.
If I had been out and another guest gained access to the room items could have been 'lost' - who is to know.
They could also gain access to the safe by stating they forgot their code.

There are No excuses...not acceptable.

Can't wait to check out and leave.

Stayed May 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, General Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, May 28, 2014
Dear Sir,

Our apologies for the human error by one of our receptionists. Security of our guests is of utmost importance to us and rest assured that all movements are controlled by electronic lock readers.

We trust that after rectifying the problem you had a hassle free stay for the remainder of your stay.

Luc Bollen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Lane Hong Kong, a Pullman Hotel

Address: No.310 Gloucester Road, Causeway Bay, Hong Kong, China (Formerly The Park Lane Hong Kong)
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Hong Kong
#53 Romantic Hotel in Hong Kong
#59 Business Hotel in Hong Kong
#59 Luxury Hotel in Hong Kong
#62 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Park Lane Hong Kong, a Pullman Hotel 5*
Number of rooms: 833
Official Description (provided by the hotel):
The Park Lane Hong Kong, a Pullman Hotel is conveniently located within the business, shopping and entertainment districts. With 40 years of experience, hotel constantly upgrade to meet guest expectations. Overlooking the famed Victoria Harbour and Park with fully-equipped meeting and function facilities, accommodate guest with spacious guestrooms. The Park Lane Hong Kong provides a perfect location for both business and leisure travellers. ... more   less 
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Also Known As:
Park Lane Hotel Hong Kong
The Park Lane Hong Kong, a Pullman Hotel

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