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“Fabulous Hotel” 5 of 5 stars
Review of The Park Lane Hong Kong, a Pullman Hotel

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The Park Lane Hong Kong, a Pullman Hotel
4.0 of 5 Hotel   |   No.310 Gloucester Road, Causeway Bay, Hong Kong, China (Formerly The Park Lane Hong Kong) (Causeway Bay)   |  
Hotel amenities
Ranked #76 of 691 Hotels in Hong Kong
4.0 of 5 stars 728 Reviews
scotland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“Fabulous Hotel”
5 of 5 stars Reviewed March 12, 2014 via mobile

Stayed here at the back end of February. What a beautiful hotel. First class. Gorgeous rooms, right in the heart of everything. So handy for the MTR which we used constantly. Breakfast was included in our stay and it was an amazing buffet. Western meets eastern, everything you could possibly want. Hotel staff were all very helpful at all times. Everything just worked! Fantastic.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 13, 2014
Dear valuable guest
Many thanks for your very detailed feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you liked your room, and that you found our location to be convenient. Thank you for your kind words regarding our staff and we are glad you enjoyed your breakfast, rest assured your comments will be shared with the team.
We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Thai first
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English first
Ottery St. Mary, United Kingdom
Top Contributor
306 reviews 306 reviews
55 hotel reviews
Reviews in 141 cities Reviews in 141 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed March 9, 2014

The Park Lane Hotel entirely warrants its 4-star status. The hall staff were most helpful, the rooms are furnished, decorated and maintained to a high standard and the décor in our room was not ‘tired’ as some have mentioned in their reviews. We had paid for an upgrade so we had a view of Victoria Park and the open vista beyond. We could also see the harbour – just about. The concept of glass walls to the bathroom (there are curtains!) seems to borrow from cruise ship design which, together with well placed mirrors, help to make the rooms appear much larger. There’s a charge for Wi-Fi. The views from the open deck on the 26th floor (just pass through the restaurant) are spectacular. Breakfasts and taken in Café One, in a part of the hotel that is also a public shopping mall: there was just about everything you could possibly want on offer – Asian, European, North American, etc. Convenient for shopping malls and the MTR.

Room Tip: Views of the park with - just about - views of the harbour are 'Superior' rooms. Presumably...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 11, 2014
Dear valuable guest
Many thanks for your very detailed feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you liked your room, and that you found it maintained to a “high standard”. We are also glad to hear that you found our location to be convenient and that you enjoyed your breakfast at Café One. Thank you for your kind words regarding our staff, rest assured your comments will be shared with the team.
We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2014

We stayed here for 3 nights on our way to New Zealand.
This is highly rated by other reviewers and on balance we would agree.

We paid for an upgrade to an executive suite ,which was quite expensive but the facilities,complimentary drinks,afternoon snacks and quiet breakfast facilities made it worthwhile.

The hotel is well located in a busy shopping area with good transport facilities to other parts of the Island.We particulary enjoyed the tram ride through the main shopping areas.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 11, 2014
Dear valuable guest
Many thanks for your very detailed feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you found our location to be convenient, and we are glad you enjoyed our club floor amenities. We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 1, 2014

The location of The Park Lane is excellent if you want to be near plenty of shopping and within walking distance to the MRT; there is also a park across the road and it's only 10 minutes by taxi to Admiralty. The buffet breakfast in Café One is quite tasty. The rooms, however, are getting tired and probably in need of a refurb. The elevators are old. The gym was small but adequate. A lot of the airlines seems to stay here - I saw crews of Singapore Airlines, Emirates and a European airline at various times during my staff. Make sure you allow a bit of extra time to catch a taxi at a peak time (i.e. like 8.30am on a weekday), there was always a bit of a queue.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 11, 2014
Dear valuable guest
Many thanks for your very detailed feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you found our location to be convenient, and we are glad you enjoyed your breakfast at Café One. Your comments about the room have been fully noted. For your information, we have renovated 85% of our guest rooms since the last few years, and the remaining rooms have also been scheduled to be renovated within these couple of years. Rest assured that a newly renovated one will be assigned to you on your future visits. Moreover, we will start renovating the guest elevators from the 17th onwards.
We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014

Everything you would expect from a classy 4 star plus hotel. Good rooms with great views, very good service, breakfast and in a great location. Close to subway and on edge of all the shops. If you have young kids then just across the road is Victoria Park with 2 play areas, supermarket on the doorstep and Toys R Us in the mall opposite. On way back to airport would recommend you take a taxi to Airport Express train. All the airline check in desks are at the train station. No queues here. Purchase any multiple tickets at desk not at the machines for savings.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 11, 2014
Dear valuable guest
Many thanks for your very detailed feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you liked your room with the view, and that you found our location to be convenient. Thank you for your kind words regarding our services and breakfast, rest assured your comments will be shared with the team.
We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati Philippines
Top Contributor
85 reviews 85 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed February 22, 2014

Loved the location of this hotel with it's vicinity to the subway, shops, parks and restaurants. One would be hard pressed to find anything better for this. Hotel is not new but it is very clean and well maintained. Would recommend it especially if rates are good.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 11, 2014
Dear valuable guest
Many thanks for your feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you found our location to be convenient and that you found our hotel to be “well maintained”.
We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harwich, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 21, 2014

Stayed 3 nights in February '14 and were very happy with everything. Staff were especially excellent and very helpful.
Rooms were spacious fairly clean and I liked my bed - though my daughter was not impressed with bed in her room - each to their own.
Taxi's were called quickly by a doorman and 'Causeway' station is very close - on arrival at the airport we took the train to Hong Kong station and then a taxi to the hotel, not realising how close it was to the subway station.
Not absolute 'top of the range' but very decent, I would happily stay here again.
We didn't use the bar or room service but good facilities were available.

Room Tip: We had a park view which was good
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLHK, Hotel Manager at The Park Lane Hong Kong, a Pullman Hotel, responded to this review, March 11, 2014
Dear valuable guest
Many thanks for your very detailed feedback about your recent stay at The Park Lane Hong Kong. We appreciate that you took the time to share your thoughts with the tripadvisor.com community.
We are very pleased to learn that you liked your room, and that you found our location to be convenient. Thank you for your kind words regarding our staff and facilities, rest assured your comments will be shared with the team.
We hope you will return soon and please do not hesitate to contact me should I be of any assistance to you.
Calvin Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Lane Hong Kong, a Pullman Hotel

Address: No.310 Gloucester Road, Causeway Bay, Hong Kong, China (Formerly The Park Lane Hong Kong)
Location: China > Hong Kong Region > Hong Kong > Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Hong Kong
#50 Romantic Hotel in Hong Kong
#59 Luxury Hotel in Hong Kong
#65 Business Hotel in Hong Kong
#69 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Park Lane Hong Kong, a Pullman Hotel 4*
Number of rooms: 833
Official Description (provided by the hotel):
The Park Lane Hong Kong, a Pullman Hotel is conveniently located within the business, shopping and entertainment districts. With 40 years of experience, hotel constantly upgrade to meet guest expectations. Overlooking the famed Victoria Harbour and Park with fully-equipped meeting and function facilities, accommodate guest with spacious guestrooms. The Park Lane Hong Kong provides a perfect location for both business and leisure travellers. ... more   less 
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Also Known As:
Park Lane Hotel Hong Kong
The Park Lane Hong Kong, a Pullman Hotel

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