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“WOW!! What a Hotel” 5 of 5 stars
Review of The Park Lane Hong Kong, a Pullman Hotel

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The Park Lane Hong Kong, a Pullman Hotel
5.0 of 5 Hotel   |   No.310 Gloucester Road, Causeway Bay, Hong Kong, China (Formerly The Park Lane Hong Kong) (Wan Chai / Causeway Bay)   |  
Hotel website
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Hotel amenities
Ranked #72 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“WOW!! What a Hotel”
5 of 5 stars Reviewed June 23, 2008

What can I say about this hotel. Amazing!!. The Park Lane is located on Hong Kong Island and right in the heart of the shopping and restaurant scene. As soon as you walk in you know this is class hotel. The staff were very courteous and helpful. The view from our room was just fantastic. The rooms were spacious. The pillows were very good. Gotta have good pillows. The bathroom was very nice also. They had plenty of amenities and they provided free bottled water. We also had cable television and free internet connection. The Park Lane hotel has a free shuttle bus that takes you to the main train station to get back to the airport. This is a professional and classy hotel. No complaints whatsoever. Shame I was only in Hong Kong for 2 days.

  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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833 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Hong Kong
1 review
2 of 5 stars Reviewed May 22, 2008

If you like long lines then this is your hotel. We waited for about 30 min to check out. Counter staff more interested in checking guests in than out. Gym sunbeds; pretty hopeless. An enquiry revealed that since it was only me complaining about the old tubes and thus tanning power that they (the gym management) would do nothing until they got another complaint.

Stayed October 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 25, 2008

We stayed there from March 7-10. We had an early arrival, and they let us check in at about 10am which was great. We too took the MTR to Hong Kong and then we took the airport shuttle bus to the hotel. We had a nice room on the 17th floor, and we had a pretty good view of the harbour, although the smog or fog meant that the view wasn't always great! We found the location really ideal, and we would head off each day for various locations, taking little mini buses, to places like Stanley Market. The Concierge was very helpful. Also, at the airport you can get lots of info books about Hong Kong. We didn't have breakfast at the hotel, rather we went to the Starbucks which is on the 2nd floor of the building next to Toys R Us, which is opposite the hotel. Again, everything was very convenient.
Hotel room was fine - I thought the glass walls in the bathroom was interesting, but glad that there was a curtain too!
All in all, a nice hotel in a convenient location. Price was ok too.

  • Liked — Location
  • Disliked — nothing
  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 21, 2008

Positives:
Great location.
Well appointed 'deluxe' rooms ( the 'standard' rooms are much inferior).
Good view provided you stay on the side overlooking the Victoria Park for which you pay extra.
Very good broadband internet speed even though not wireless (I prefer the wired ones as the wireless network in most hotels is generally unreliable)

Negatives:
Housekeeping: The bathrooms smell even when you check in and they supposedly have been cleaned. I found this every time I stayed there in the past couple of months. The shower curtains stink. One Sunday, I had the chance of looking at the housekeeping staff as the bathroom was being cleaned: The guest towels are used for cleaning the floors, sink and the wall tiles (even though I know they may be washed before being kept for reuse, the thought of using a towel on my body which has been used for cleaning the sink and the floor, absolutely sucks).
Overall cleanliness in the rooms is also poor.

My three requirements in a hotel are (in that order): Cleanliness, Soundproofing and good broadband internet availability. This hotel has the latter two but FAILS on the first

  • Liked — Location, Internet
  • Disliked — Cleanliness
  • Stayed March 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2008

We stayed at this hotel in Feb.Was worried before we went on whether we had made a good choice or not but couldn't of been better.The location is great close to everything you want,Right oppisit Victoria park.Right next to some shopping centres.Time square is 0nly 5 minutes walk away.To get a tram to the peak is only 5 minutes in a taxi and is so cheap.The veiws are breath taking.Not far from the jumbo floating resturant but I thought it was over rated.Be ok if you went by yourself but we booked it though a agent at the hotel and it was a set menu.Not the nicest i've had.Now our room was fantastic we upgraded to a delux park veiw.Big room on the 17th floor.Glass wall around the bathroom.Great veiw and the bed was so comfortable.Our only bad experience was as we chose to get engaged out there,we thought we would have a good meal no expense spared.We went to the restrurant on the top floor of the hotel.Great setting looking over Hong Kong at night.We spent about 150 pounds on a meal and it was crap,I've had better fast food and I don't eat that really.Was really overrated.My salmon was raw and had to go back.Which ment we ate sepratetly to each other which annoyed us,Plus it just didn't taste good and the Champane was horrible.All in all a dissapointing evening.Found lots of other places to eat in time square several floors up.I would stay here again its a great choice.It's just hard to get your bearings and know where the best places to go are when you are only there 4 days.

  • Liked — location and clean
  • Disliked — the resturant at the top of the hotel(overrated)
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 20 cities Reviews in 20 cities
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed January 30, 2008

Okay going to Hong Kong from Manila may be cheap but booking at a nice hotel could be a nightmare. With hotels charging between HKD 4000-5000 a night, no wonder this is one of the most expensive Asian city.

We got two rooms

Date of Stay: January 26-28,2007
Room Type: Superior Twin Room
Upgrade: Added an additional HKD200 for a Deluxe room, and added HKD800 for an executive suite for mum and dad
Amount Paid Per Night: US$168.00 (really cheap)
Reservation Method: Travel Agency
Loyalty Card: none

Airport/Hotel Transfer: Too expensive to get one, so I took the airport express to the Hong Kong Terminal, then took a cab to the hotel. If you still want to keep you costs down, switch to the MTR and take the MTR to Causeway Bay and walk to the hotel.

Location: Causeway Bay, I've been staying at the Park Lane since i was 6 (which was my first time to HK)

Check-in: We were on the first flight leaving Manila, so we arrived Hong Kong around 8:30am eventually got to the hotel around 10am, We were able to check in without ant glitch.

Room: Deluxe Room was quite adequate. 32inch LCD TV was great, it had everything a standard hotel room requires. The bathroom has glass walls so you have to draw the curtain if you want privacy. The shower and bath tub are one, which is okay but I have always preferred it if it was apart.

The Executive Suite was quite small, the sitting area is quite cramped because of the work desk and had glass pillars surrounding the bed. The TVs in the room are quite small perhaps around 26 inches, they also placed a small vanity table on the side of the bed which seems to be out of place.

Bed: The bed is okay, didn't spend a lot of time at the room or on the bed to make it really matter. After a long day of shopping and walking, any bed would do.

Breakfast: Didn't have breakfast at the hotel because it wasn't part of the package.

Check-out: Check out was fast, we had to check out by 9am so we can still have time to go around with the family before taking the flight back home.

Overall Evaluation: A good hotel to stay in Hong Kong, it might be far from Louis Vuitton or D&G or Prada but there are alot of places to shop within walking distance and if ever you want to go to central its just 3 stops away.

  • Stayed January 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 22, 2008

We just went to Hong Kong last week (jan.14-16). There are 4 adults 1 child and 1 baby, and they got us a connecting room as we requested. They have a promotion for an upgrade to a new delux room with an extra of HK$200/night/room. And it's worth paying, the room is new and looks spacious. Very nice bathroom with the glass wall on one side. Very good location....IKEA just down below the hotel and Toys R us just opposite hotel. Causeway bay has everything you are looking for food and shopping......All imported brands and HKG young designers' are just few steps away, the area is so lively.....many shops open until midnight. There is a big supermarket just right next to the hotel. Times Square is only about 5-10 min walk. Along that walk, u'll never get bored!! MTR is so close...and you can get to Landmark in central or Pacific Place in Admiralty within minutes. Hotel food is also quite goood if you happen to get hungry and dont feel like walking around. But heard from my friend that the old standard room is small and not very impressive.

BTW..there is another good hotel nearby (the Excelsior hotel) but I think Park LAne's new delux room is nicer than Excelsior's delux room (although Excelsior has very nice complete harbour view while PArk Lane has only half harbour view+city view.)

Anyway......I recommend you book at Park Lane for a standard or superior room and ask for and upgrade to new delux (with park view) with a littel extra money. You wont be disappionted.

  • Stayed January 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Park Lane Hong Kong, a Pullman Hotel

Address: No.310 Gloucester Road, Causeway Bay, Hong Kong, China (Formerly The Park Lane Hong Kong)
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Hong Kong
#53 Romantic Hotel in Hong Kong
#57 Business Hotel in Hong Kong
#59 Luxury Hotel in Hong Kong
#62 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Park Lane Hong Kong, a Pullman Hotel 5*
Number of rooms: 833
Official Description (provided by the hotel):
The Park Lane Hong Kong, a Pullman Hotel is conveniently located within the business, shopping and entertainment districts. With 40 years of experience, hotel constantly upgrade to meet guest expectations. Overlooking the famed Victoria Harbour and Park with fully-equipped meeting and function facilities, accommodate guest with spacious guestrooms. The Park Lane Hong Kong provides a perfect location for both business and leisure travellers. ... more   less 
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Also Known As:
Park Lane Hotel Hong Kong
The Park Lane Hong Kong, a Pullman Hotel

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