Have stayed at this hotel before and as previously ,it didn't disappoint, rooms are clean, bathrooms good and contrary to a previous review it is in a good location, being just a few minutes walk to the Star Ferry and MTR. Fitness facilities are fine and I have always found the staff here to be particularly helpful.
Worth getting the upgrade to the business rooms if you are on holiday and want a few free refreshments/snacks.
All in all, it offers good value especially as Hong Kong hotels seem to be getting increasingly expensive.

It just occur to me that I should share my experience with fellow online hotel shoppers even though my experience with this hotel was almost a year ago.

Booked a room at Nikko Hotel in Hong Kong in Dec 2005 through Orbitz at a fantastic rate. Confirmed twice with Orbitz the reservation was firm before I left US. Upon arrival on the 23rd of Dec., Nikko Hotel claimed no such reservation was on file and flatly denied us a room even after I showed my paper confirmation. The manager there Mr. Park curtly said "We can't be responsible for online reservations made on other websites and what's more I have never heard of Orbitz". Given it was Christmas time, I thought he was very unsympathetic because he made no accommodation to the stressful situation. The desk receptionist confirmed there were rooms available but the manager would only let us have the room for about twice the price that we paid for at Orbitz. After 45-minutes with him, we gave up. He treated us as if we were trying to 'cheat' the hotel and we felt hurt.

I would imagine a five-star Japanese hotel would be more understanding and willing to make adjustment and work with 'stranded' customers. Later I wrote to the hotel headquarters in Tokyo providing the details. The customer service department clearly did not read the letter; they provided a generic apology for the inconvenience and claimed the hotel was full at that time and there wasn't much that could be done.

I would not recommend this hotel at all because of the attitude displayed by the manager. If this were a 1 or 2 star-small hotel, I can understand. But for a well known hotel that claims excellence for their service on their website, this was a complete let down. Incidentally, the location of this hotel isn't that great either as we found out.

For the price of this hotel and the prime location, it is incredibly good value. My fiance and I got the Harbour view room and it was incredible. It had all the mod cons in it.. electric curtain rail!!! Decorated in a beautiful modern oriental style and incredibly spacious unlike a lot of hotels in Hong Kong.

Bathroom was simply beautiful, had a walk in shower which was large and a bath. Little things like the toilettries they gave were brill too!

Service was brilliant and the general feel of the hotel was relaxed which is what you need on holiday.

Unlike Intercontinental Hong Kong or Four Seasons Hotel Hong Kong, this is not a five-star hotel. However, we love this hotel because of its reasonable room rate. You can find 1000HKD (roughly 120USD) standard room throughout the year.
The hotel is old, but renovation has been finished. The room is clean.
Many restaurants serving Chinese, Italian or Japanese, are located in walking distance.
Good hotel.