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“If cheap and basic is what you want...you won't be drinking the water...” 3 of 5 stars
Review of Harbour Plaza Resort City Hong Kong

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Harbour Plaza Resort City Hong Kong
3.5 of 5 Hotel   |   No.18 Tin Yan Road, Tin Shui Wai, New Territories, Hong Kong, China   |  
Hotel amenities
Ranked #117 of 691 Hotels in Hong Kong
USA
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“If cheap and basic is what you want...you won't be drinking the water...”
3 of 5 stars Reviewed November 20, 2012

My client provided my with the "opportunity" to stay at the Harbour Plaza during a business trip in mid-November, 2012. I paid the extra $360 HKG to upgrade to a Harbour view queen club room. The room was very small, had an old mattress, and all of the furniture was scraped and dinged up. The room was in severe need of redecorating. Also, you are limited to one free internet connect at any given time...don't use your iPhone and iPad simultaneously, or you will be charged!

The hotel club was okay: breakfast was decent, free nightly wine/happy hour for two hours, and snacks. The bizarre thing is that in a city were you can't drink the tap water without boiling it first, the club charges for bottled water...what is up with that? This is the first hotel club I have every been in that charges for bottled water, even during the free-drink happy hour times! You have to call housekeeping to get free bottled water and at that they will not provide you with more than two small bottles. Give me a break!

The staff was generally nice (except when you ask for bottled water). Room service food was a good quality; I had the Thai green curry. The fitness area is okay with good lifefittness treadmills and a fair amount of weight lifting equipment. I had a deep tissue massage in the spa which was very good and got the aches out.

The hotel rate/price was low relative to other local properties...I also stayed at the Hotel ICON during part of my trip which is a much better property, but is also more expensive.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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386 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Calcutta
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 17, 2012

I travel often to HK as I fly Cathay Pacific. Our family has problems eating out in Hong Kong city, and we prefer to cook at home, so we researched and found this hotel which provides a kitchenette. There is a huge shopping mall with a grocery store next door that has been a great help.

The downside is that no paper towels, or cleaning liquid/scrubber are provided in the room. Also the utensils are limited and not adequate for cooking a full meal. It is a challenge to explain to the staff what we really need and get that sent to our room. For example on my last trip I skipped rice and just went for some soup dish, as I had no extra pan for cooking rice.

I stay often at the Marriott Residence Inn and the Hyatt suites, and am very impressed by the full range kitchen they provide.

The hotel is nice otherwise, even though located far away from the man city crowds. The bus service ends around 11 PM, else one will have to return by the metro or taxi, both challenges for different reasons.

Since I have no other choice and need to cook while on travel on a reasonable budget (for a 3-4 day stay), I will be back here again, but wish Hong Kong gets a Marriott Residence Inn or Hyatt suite option.

The restaurants in the mall really caters to the local HK population, and language is a big barrier. You might be hard pressed if you crave a typical Indian style meal.

Room Tip: If you party late in the city, then do not stay here. If you are a family type who can get back to y...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hua Hin, Thailand
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed here in February and have returned 3 times. It has everything we need. Good size rooms, near the metro (just 2 minutes walk). Shopping centre next door with lots of food options and a good supermarket.
The swimming pool, steam and sauna are excellent and everything very clean. But check because they close the pool on 18 November.
Staff are friendly and helpful except for the breakfast staff but they are the same everywhere, don't know why. 10 minutes before breakfast finishes they are clearing everything away and on the exact closing time there is NOTHING left.

They kept our luggage while we went for a break to Macau, I left my backpack on the transfer bus so I phoned and it was there at the hotel when we returned. Thank you very much.

Room Tip: Buy an Octopus card at the airport or station, great value and easier to use than money. You can to...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mumbai (Bombay), India
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 13, 2012

This is our second trip to HKG. Since our last stay was at Mongkok, we have decided to stay in new territories if we get best rates. Accordingly, we have directly contacted HPRC and have booked a deluxe room @ 860+ HKD per night accommodating our 2nd child. Took the shuttle bus from HK airport and on arrival, they have given us a park view room at level 22 and the same was large size according to HK standard. Tin Shui Wai seems to be very far from the city but you don’t feel the same due to the excellent transportation system in HK. Taxi cost you 400+HKD to Airport/City, so better to take shuttle bus provided by the hotel ( TST 24 HKD, Disney Land 50 and Airport 100 HKD per pax, 35-45 Minutes, running at regular interwells) or Public Buses if you are traveling with family/group. For MTR/Light Rail I think you need inter changing trains.

You can find large groups from China roaming around the lobby create a feeling that you are just landed at a Fish Market in China. So No wonder if some of the reception staff treats you one among them while interacting…!!!


Positives:-

1. Large Size room with Double bed, Sofa bed, 3 chairs, 3 tables, a microwave and the room is very clean and tidy.
2. Well connected with all transport facilities
3. Buffet breakfast is good. (88+HKD per pax)
4. Most of the Staffs are very helpful, service minded, efficient and quick.
5. Few good malls around Tower I & II including KFC & MacDonald’s and local eateries.
6. You can hire kitchenette from the hotel @ 180 HKD for 24 hours and make your homely food in case you don’t like HK food.
7. Swimming Pool, Kids Pool, Kids play area are good (In Tower II)

Negatives:-

1. Too far from city centre, needs to travel ~2 hours daily for up & down.
2. Though staffs are very good, some of them do not understand /speak good English.
3. They collect full rental+ 500 HKD as deposit on arrival. But shuttle bus charges /other services to be settled immediately and will not added to the room bill.
4. They should find out some alternative to keep the large group check in to avoid any unpleasant situations to other foreign travelers.
5. No Wi-Fi /No Free internet at Tower II rooms, only available at Lobby. Understand Tower I have Wi-Fi in rooms. Internet charges @ HKD 120 for 24 hours.


We have stayed in this hotel Tower II from November 4th to 9th 2012.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2012

Nice Hotel.
About 1000 rooms with Kitchenette.
Food is Ok.
Budget stay whilst in Hong Kong.
About an hour drive away from Hong Kong which could be a dud!
Very well connected via road & rail.
Very well kept rooms.
Good Value for money!

Room Tip: Higher = Better view
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2012

While this hotel is outside the centre of hong kong it's value for money compered to other hotels in Kowloon !, the trains from this hotel cost only £1.25 and ran every 7 minutes , staff were very friendly and couldnt do more to help

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manila, Philippines
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 13, 2012

ROOMS
Huge room with Kitchenette and dining table. Was able to fit a family with 3 adults and 3 kids. Clean and modern.

LOCATION
30 minutes outside the city via MTR. Located in a big residential area with lots of towering condos. Right beside the hotel is a huge mall with everything in it - restaurants, bakeries, supermarket, boutiques, etc.

Big park outside the hotel, good for a morning run.

Luohu / Lok Ma Chau border 20 minutes away by taxi.

AMENITIES
Complete hotel amenities. Gym is one of the biggest hotel gyms I've seen in HK, with an indoor running track.

PRICE / OVERALL VALUE
The price is very good for a room that big. We paid 600HKD for a big room with 2 Queen sized beds, 1 big sofa bed, kitchenette and dining room. You can easily pay triple for a similar room in the city center. Recommended for big families on a budget.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour Plaza Resort City Hong Kong

Address: No.18 Tin Yan Road, Tin Shui Wai, New Territories, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Best Value Hotel in Hong Kong
#74 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harbour Plaza Resort City Hong Kong 3.5*
Number of rooms: 1102
Official Description (provided by the hotel):
High-rise Hotel & Shopping Complex situated near Tin Shui Wai Park. ... more   less 
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Also Known As:
Harbour Plaza Resort City Hong Kong Hotel Hong Kong

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