I arrived on a Fri 1200hr and had 7 rooms booked for my group, the staff COMFORTABLY said to come back at 1600hr as the rooms are not ready. So we went out and gave them ample time, got back at 1700hr, and the same staff came back out to say that we can have our rooms "now". We sat at the counter, she started keying in and we finally got our rooms at 1920hr!!!!
Then I couldnt get my wifi to work, they kept passing me to multiple other departments and still it wouldnt work and at the end of nearly 2 hr, the reception said that my last name had not been keyed in.
At checkout, while my group was busy settling our passports among ourselves, This really rude guy called "sunny" shouted at us to move to the side and while we were about to move, he rudely grabbed our bags and chucked them away. That's not all, after that, he had the cheek to come up to us to say, "no eating in here".... I was just having a banana, come on!
The extremely bad experience with the service out-weighed the nice rooms there. So if there was a zero star, they will get it my vote for that.
- Official Description (provided by the hotel):
- Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more less
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- Also Known As:
- Regal Riverside Hong Kong
- Hotel Regal Riverside
- Regal Riverside Hotel Hong Kong