I have just returned from a 5 night stay at the Regal Hong Kong Hotel as I was attending my Aunt's funeral. I booked the 'Free breakfast offer' that was, ironically, a pop-up window here on Tripadvisor. Whilst the hotel is in a convenient location (Times Sq, Victoria Park and the C'way Bay MTR station just a stones throw away), it's the complete lack of inflexibility, pettiness and quite frankly appalling customer service that lets this establishment down hugely.
To cut a very long and boring story short, I simply wanted to use 2 days worth of breakfast vouchers on one day, for myself and my family on the day of the funeral. We had all traveled from different parts of the globe (Singapore, Perth and UK) and it seemed to make sense to eat together that morning. I was told however (after getting our buffet breakfasts) that because the voucher states a different date, I couldn't use them. I was subsequently charged an additional HK$391 for 2 breakfasts, which in essence I had already paid for (and were really not worth it). To add insult to injury after taking this up with reception, and after an extremely long day, I was rudely awoken at 10pm to be told again, that it was impossible to use 4 breakfast vouchers a day - this really was the last thing on my mind!
Any positive aspects of this hotel (there were quite a few) have been marred by poor decision making and an inability to deviate from the 'rule book'. My family spent a total of 12 nights here, this was a trivial matter that could have been solved so easily, but which tainted a perfectly good stay on the start of a new lunar year!
- Also Known As:
- Hotel Regal Hongkong
- Regal Hongkong Hong Kong
- Regal Hongkong Hotel Hong Kong
- Official Description (provided by the hotel):
- Regal Hongkong Hotel redefines luxury and excellence in a city renowned for exceptional accommodations. Situated in Causeway Bay, one of the Hong Kong's vibrant commercial and shopping district, it offers unrivalled links to Mass Transit Railway (MTR) Station, with all other transportation network steps away. What's more, it just takes 35 minutes (45km) drive from Hong Kong International Airport. ... more less
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