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“Basic expectations not met” 3 of 5 stars
Review of Regal Airport Hotel

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Regal Airport Hotel
4.0 of 5 Hotel   |   No.9 Cheong Tat Road, Hong Kong Intl Airport, Chek Lap Kok, Hong Kong, China (Airport)   |  
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Day Use Room Pkg with Spa
Ranked #147 of 691 Hotels in Hong Kong
Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Basic expectations not met”
3 of 5 stars Reviewed December 24, 2013

The location of this hotel makes it ideal for a quck stopover in HK, as the hotel is just a short walk (all indoors) from the terminal. When you are arriving late at night, you want a quick check in, prompt room service to give the kids a quick bite to eat before sleep, and a quiet room. The Regal got 1 out of 3 on this. Room service was slow - probably ok by normal standards, but frustrating after midnight. Noise from the bathroom of the adjacent room was intrusive. Check in was quick, and check out in the morning was also swift.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, January 6, 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We apologise for not having lived up to your service delivery expectations when you stayed at our hotel.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Nashua, New Hampshire
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 23, 2013

I stayed at his hotel many times. The best thing going for this hotel is location. Very conveniently located at airport, with just a short walk from the terminals. Wi-FI is sometime included but that is often with higher price stay. Expect to pay US$250 per night. Buffet breakfast is excellent and always included in this hotel’s very high price.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, January 6, 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 23, 2013

My company booked my stay for 5 weeks in this hotel in Aug-Sept 2013. The major plus point for this hotel is that it is attached to the airport main building via a corridor which means the passenger doesnt have to board any bus or cab or train to reach the hotel from airport. Given that Hong Kong International also doubles up as a shopping mall, so this gives Regal Airport a really good location to be in.
On the negatives, it is almost always too busy and the hotel management only has one reception desk for new customers and already checked-in customers. This creates a really messy situation for the already checked-in customers as for even minor things you have to stand in a long line!
The help over the phone is not great and you invariably have to go to reception to get work done. The room service and house keeping is just about okay.
My most peev point was the room access card which stops working every 4th day and no matter how much I told them, pleaded with them or fought with them to make it work till the time i am booked to stay, it just never happened despite assurances! And this always took me to that dreaded reception area. The final checkout took a long time due to same dreaded reception area and I was fortunate that I had some time at my disposal or else what might have happened!!
Another negative is that the hotel management doesnt take criticism or suggestions too kindly. They just want to work as per their own might. Seems they are too smug beacuse of their location which tends to give them good business.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, January 6, 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We apologise for not having lived up to your service delivery expectations during your stay earlier.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2013

I stayed at this hotel with a friend on the way to China. We had to wait for our flight the next day and so it was very convenient to stay here and not have to carry luggage across Hong Kong. We walked over from the airport, checked in, settled in our luxiurious room. It was better than what I was expecting, very comfortable, very clean. We then took the fast train to Kowloon.
I would definitely stay at this hotel again and highly recommend it even for a longer stay. The breakfast was to die for. It is the best I have ever had. So many foods of different cultures and beautifully presented.

Room Tip: Rooms are well sized for 2 people.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, January 6, 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with us.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 19, 2013

My family and I have stayed at this hotel on many occasions and if you do not like the incredibly busy atmosphere of the hotels in Kowloon and Hong Kong then it is a great option. You can walk to the hotel from the airport in a few minutes and there is good transportation by the express trains or taxis. There are many restaurants in the airport and City Gate shopping centre is less than 10 minutes away by the free hotel shuttle bus that runs regularly every 30 minutes.
Facilities are excellent and the staff are incredibly respectful, friendly and helpful. I have not tried the spa but the Japanese restaurant there is superb and good value.

Room Tip: Book in advance and get a contact to discuss your requirements before arrival. The executive rooms...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, December 26, 2013
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

Thank you for the continuous support and we are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them.

We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 18, 2013

I've stayed at the Regal Airport Hotel at least a half dozen time in the past few years. Over that time, I've seen a pleasant improvement in the hotel's service. Its location, of course, cannot be beat. It is at the airport itself (not merely "near" the airport) and only a 5 minute stroll from the airport's Arrivals Hall. The location thus is a major reason I had stayed at the hotel, particularly when I was using HKG as a transfer point for a late-evening arrival from the U.S. and an early-morning flight to elsewhere in Southeast Asia.

At one time, the hotel's great location out-weighed some of the hotel's drawbacks -- which have received comment on TripAdvisor. But that now has changed. The drawbacks have been addressed, as there has been a welcome increase in the Regal's level of service, comfort, hospitality and friendliness.

To be sure, my most recent stay -- on December 11 -- may not be typical of all travelers. Because I had booked a suite, upon arrival at the hotel I went directly to the 11th floor's club-level check-in. Thus I suffered no lines for checking in or checking out. My suite, with a separate sitting area with a terrific desk, was large, comfortable and offered both a bath and high-powered shower. The lounge, meanwhile, is a terrific benefit. It is large and nicely-furnished. It serves not only a very good breakfast, but drinks and snacks in the evening. Its staff is friendly and cheerful -- and, above all, competent.

I had a few minor problems, and the hotel solved them quickly. Though the wifi signal in my room, for instance, was strong, I had initial difficulty in getting internet connections. I reported this to the front desk and within minutes the problem s solved -- and this was at midnight.

I'll be returning to HGK airport in several months, again for connecting flights. I now actually will look forward to staying at the Regal.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, December 26, 2013
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

Thank you for the continuous support and we are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them.

We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013 via mobile

Could not ask for a better location if you are waiting for a connecting flight. Prepay for fast and easy checkout. No taxi required to and from the airport. It is connected to the terminal and is only a 5 to 10 m covered walk inside.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, December 26, 2013
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regal Airport Hotel

Address: No.9 Cheong Tat Road, Hong Kong Intl Airport, Chek Lap Kok, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Hong Kong
#89 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Regal Airport Hotel 4*
Number of rooms: 1171
Official Description (provided by the hotel):
Directly connected to the passenger terminal of Hong Kong International Airport by an enclosed link bridge, Regal Airport Hotel Hong Kong is also in close proximity to the AsiaWorld-Expo convention centre. The hotel provides superb and comfortable accommodations with 1,171 guest rooms as well as state-of-the-art meeting and conference facilities, including Hong Kong's largest pillar-free hotel grand ballroom and 30 function venues. Additionally, the hotel features a variety of authentic cuisines at its 6 restaurants and bars, and it has a complete range of recreational facilities, including a luxurious spa, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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