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“pleasant stay” 4 of 5 stars
Review of Kowloon Shangri-La Hong Kong

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Kowloon Shangri-La Hong Kong
5.0 of 5 Hotel   |   No.64 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #11 of 691 Hotels in Hong Kong
toronto
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“pleasant stay”
4 of 5 stars Reviewed August 12, 2014

stayed at the Horizon Club floor, harbour view for two night and was mesmerized by the view of the harbour (room 2027). We had or breakfast on the club floor but change our mind when we saw the food there - Cafe Kool offers more food and variety and the servers there are all so pleasant and always greet us with a smile.

I have stayed in many hotels on executive floor - I must say this is the first hotel that I was not impressed with the food served during the cocktail hours. One word summed up the food - PATHETIC ! Even the Traders hotel in Kuala Lumpur serves better food during cocktail!

I checked out on August 9th and and I realized the hotel has still NOT released the deposit taken from me when I checked in. This is the first hotel that's taking it's time to release the money

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 13, 2014
Dear elizabeth S, thanks for your kind comments and we are glad that you enjoyed our harbour view and breakfast at Café Kool. Your feedback on our choice of food at Horizon floor is well noted and we have shared it with the concerned department heads, who spare no efforts in continuous pursuit of improvement. Regarding the release of the authorised deposit from your credit card, please be assured that we sent the cancellation request to the card centre on August 10 and it usually takes 5-7 days for the bank to process the request. Please contact Terence Tan, our Executive Assistant Manager – Rooms at terence.tan@shangri-la.com should you require any further assistance in this aspect. Thank you and we all hope to welcome you back soon. Regards, Ulf Bremer, General Manager
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2,082 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Nanaimo, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 11, 2014

Excellent Service all staff very friendly. The breakfast buffet has a lot of selection. The beds are absolutely amazing!!! Could stay in them all day!! Spacious rooms and the showers are great!

Will be back next year.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 13, 2014
Dear Allison T, thanks for your wonderful comments. We are all pleased to hear that you had a nice time with us. Your support is much appreciated and we can’t wait to welcome you back next year! Regards, Ulf Bremer, General Manager
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Dundee, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2014

What a marvellous hotel,could not find a fault from the moment I arrive till I left.Use the limo service great value and superb service to airport where meet and greet take you direct to check in.guest services look after you and if you can get a harbour view prepare to be gobsmacked.

Room Tip: ask for harbour view.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 13, 2014
Dear Mike E, we are thrilled that you find our hotel marvellous and that you had a wonderful stay with us. Thanks for all your nice comments and we all look forward to welcoming you back real soon. Regards, Ulf Bremer, General Manager
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

We had a very enjoyable stay at the Shangra-La in Kowloon. The staff were all very courteous and helpful. The room was clean and well equipped.The hotel is conveniently located and has great views of the harbour. The customer service ladies in the foyer were very good and the Happy Hour (Buy One Get one Free) is good value, and runs for 4 hours!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 11, 2014
Dear Jackie A, it’s great to hear that you enjoyed your stay with us. Thanks for all your positive comments. We are also glad to hear that you found our Happy Hour at Tapas Bar good value for money. The offer starts at noon on weekends and public holidays so it runs as long as 8 hours! We all hope to welcome you back soon. Regards, Ulf Bremer, General Manager
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 9, 2014

The price of this hotel is excellent for the level of comfort and accommodation provided. The bed was comfortable and all the expected extras/luxuries provided. I love the magnified mirror in the bathroom.

We had to wait a little while until our room was ready as we arrived from the airport a little early, but we were able to settle down and wait in a comfy chair in the foyer.

Recommended.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 11, 2014
JaneD404, thanks for your kind words and it’s nice to hear that you found your stay excellent value for money. We look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
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Perth, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 9, 2014

We started our Experience from the airport with the Hotel Transfer in the Merc which was immaculate, love the back massage function :), our driver was very courteous and provided a bucketful of information regarding the area. Upon arrival we were greeted by the hotel staff who escorted up to the top floor horizon club.

You get your normal inclusive cooked\continental breakfast afternoon tea Canapés and evening cocktails. But there is also a real nice tapas bar on the ground floor

We chose the harbour view which will mesmorize you for hours on end, we were also greeted by the butler who had some Chinese tea to welcome us in room which was a nice touch.
the harbour view is a very specious room with Nespreso Machine comfy bed and electric curtains,

the bathroom has a little TV in the wall, and the bathroom although cosy has nice walk-in shower and bathtub "hate those bathtub shower combo things"

Now the hotel decor itself seems rather aged however don’t let this be a sticking point when deciding to book!. the service from the staff at the horizon club is exceptional, The view is amazing which is something you won’t get from Hong Kong island Shangrila. This combination alone makes the stay at Kowloon a great experience

Alice at the Horizon club who looks after checking provided a lovely bottle of bubbly and chocolate for our 10th year wedding anniversary.

as for getting around This particular hotel is located right a next to under underground transit system which is a MASSIVE plus for those who want to explore both islands it certainly kept us nice an cool during the day :)

We did find Hong Kong during this time extremely HOT during July and for an Aussie that’s saying something, bring lots of clothes to change into during this time :)

Room Tip: Harbour View is clearly the way to go no specific room as they are all located on the same side of t...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 11, 2014
Dear Frenchwalker, once again, our heartfelt congratulations on your 10th wedding anniversary! We are all pleased to be part of this special milestone of yours. We look forward to celebrating many more happy occasions with you. Regards, Ulf Bremer, General Manager
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Milwaukee
Top Contributor
70 reviews 70 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

Great location overlooking bay. Hotel is Walking distance to restaurants and shops. Excellent breakfast buffet. Rooms are small but adequate and very clean. I was Not impressed with pool or workout room. Both very small

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, August 11, 2014
Dear Penny1963, thank you for your nice comments and feedbacks. We all look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kowloon Shangri-La Hong Kong

Address: No.64 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#8 Romantic Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#12 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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