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“Hong Kong” 5 of 5 stars
Review of Kowloon Shangri-La Hong Kong

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Kowloon Shangri-La Hong Kong
5.0 of 5 Hotel   |   No.64 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #12 of 651 hotels in Hong Kong
Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Hong Kong”
5 of 5 stars Reviewed December 10, 2012

Great position – Excellent outlook – Nice people (Had 3 different lots of Chinese neighbors in Australia in last 25 years – all great) – Good room service – Breakfast (self serve) was fantastic - only problem encountered was one day there was no internet in the Horizon club - but the food and drinks there were free and the outlook and ambiance good

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, December 13, 2012
Many thanks for your review - we are delighted to learn you enjoyed your stay, regards Timothy Wright
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1,613 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed December 9, 2012

On a recent 4 day stopover in Hong Kong stayed at this hotel.Location was excellent handy to Nathan St and shopping markets.Hotel was very comfortable and Horizon Club was worth the extra Tariff.with free breakfasts and afternoon Drinks {any variety] and nibbles. Staff were friendly and went the extra mile to please.A very pleasant experience!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, December 13, 2012
Thanks for your feedback. Great to hear you enjoyed the service & facilities of the Horizon Club. Look forward to welcoming you back, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 9, 2012

Recommendation from Emirates to stay here, have to say, wonderful hotel, nice, comfortable, well appointed rooms, great staff v helpful, food good. Tapas Bar was amazing both for food and casual drinks, not too far from airport and everythingnismin easy reach, most places of interest just a stroll away.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, December 13, 2012
Thank you for your comments - the Hotel is ideally located close to many of the amenities that Kowloon has to offer and near transport options to take you further afield should you wish. Thanks for staying with us at Kowloon Shangri-La, regards Timothy Wright
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Burlington, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2012

We recently spent six days at this hotel to start an extensive trip to China. From the moment we checked in to the time we left the attentiveness to service was outstanding ranging from the front desk, lobby staff, room service, cleaning and restaurant. Rooms were very well appointed and kept very clean. The concierge were very helpful in providing information and guidance around the city. Meals were well presented, the breakfast buffet was excellent. Strongly recommend you try the tapas bar in the hotel as they serve excellent food at good value. Other restaurants especially the Italian and Chinese ones are expensive. Overall highly recommend this hotel especially if you want to be on the Kowloon side and within walking distance of the ferry to Hong Kong island.

Room Tip: Choose one with a harbour view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2012

In all honesty. I am disappointed. I am not someone who is overly precious but for the price of a room per night-disappointing. I came here with my wife after reading reviews from this site. We wanted a luxury holiday where we would be pampered and booked 7 nights. I am writing this from the Horizon Club on day 5. The hotel is nice, the staff are friendly enough but nothing more than any other 4 star hotel and as a Club guest, the staff have no idea this is my 5th day here, no "welcome back" just "what is your room number".
The hotel has a nice ambience although fairly tired and needing refurb. The rooms are big and nice, the harbour views are stunning but the windows are filthy. We have had facility breakdowns needing maintenance in our room. The food is outrageously expensive and below average in the cafe (We arrived late on 1st night and ate 2 watery noodle soups and a water in hotel cafe =$65AUD). I never write reviews but this should be out there. This hotel is 2x cost of five star in Sydney/Melbourne Australia without the extras you would expect from the usually excellent Asian hospitality. I would be satisfied at AUD$250 a night but at more than double, go elsewhere. I have had the good fortune of spending time in quality hotels around the world through work, this was my holiday venue and not one I can happily recommend as a high end holiday venue. Maybe different for business.
Put your money into shopping instead.

Room Tip: Deluxe harbour view is a nice room $$$. You won't get away from street noise, even on top floor.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, December 6, 2012
Thank you for your constructive comments - I was pleased that my colleague Chris Lam managed to meet up with you prior to your departure to address the disappointment you experienced before you left the Hotel. We have taken your feedback on board and will be sure to make improvements in those areas highlighted. We look forward to your next visit when I am sure you will have a more comfortable stay, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
334 reviews 334 reviews
104 hotel reviews
Reviews in 113 cities Reviews in 113 cities
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

Reception: fast. Efficient. Friendly
Room: large. Comfortable. Great shower. View from high floor. Bright.
Lobby: very large and convenient for business and private meetings. Serve lots of small things incl very, very old tea for $30 a cup. Great to try!
Spa: medium size. Good massage, very strong. Let the masseur walk on your back. Nice albeit heavy experience.
Fitness: a room full of excercise tools. Can't complain
Service: very good allover
Location: top if your preference is in Kowloon

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2012

We stayed in this hotel on three occasions in the past month. We are constantly amazed at the level of service that the staff provides. It is done with grace, style, warmth and efficiency. It is certainly comforting when many members of the staff greet you by name and literally rush to be of assistance. At the same time, it is not pushy at all, and not overbearing. It looks and feels sincere.

On this same trip, we also stayed at the Shangri La in Chiang Mai, Thailand and the Shangqri La in Shenzhen. It is clear from our experiences in each of these facilities that Shangri La has succeeded in implementing a program of excellent service throughout its entire chain.

We informed each of the facilities that this trip was to celebrate a special anniversary and as a result, we received upgrades and gifts of flowers, wine and chocolates in two of the facilities.

When we were departing the Shenzhen facility, it was raining and rather than have us take a taxi, they offered to use the hotel limo to ferry us to the train to Hong Kong. I would have liked to post this for the Shenzhen facility with the names of Tommy Sun and Melody Liang who went beyond the call of duty to provide the car, but since I already posted a great report about that hotel, I cannot do this for another 3 months.

This is one of the best, if not the best hotel chain that we have stayed in. We highly recommend the Shangri La to people who want and appreciate good professional attentive service.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kowloon Shangri-La Hong Kong

Address: No.64 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#13 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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