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“Excellent” 5 of 5 stars
Review of Island Shangri-La Hong Kong

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Island Shangri-La Hong Kong
5.0 of 5 Hotel   |   Pacific Place, Supreme Court Road, Central, Hong Kong, China (Central)   |  
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Ranked #9 of 691 Hotels in Hong Kong
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent”
5 of 5 stars Reviewed August 27, 2014

Just a one night stay on a short business trip, but found a really excellent hotel. The room was large and equipped with every amenity needed. Service was excellent, and the public areas very well kept. Spent some time around the pool and fitness centre which were both very good - pool is a good size for the location, and the outside Jacuzzi was great, if very hot!
Even had a good range of beers on tap in the bar from a local microbrewery. No quibbles at all. Highly recommended and will stay again when next in Hong Kong

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, September 1, 2014
Dear NoPhoneNoFood...,

Thank you for sharing your experience at our hotel. We are delighted that you have enjoyed your stay and had time to use our facilities. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Best regards,
Franz Donhauser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,189 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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Hong Kong, China
Top Contributor
194 reviews 194 reviews
64 hotel reviews
Reviews in 53 cities Reviews in 53 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed August 27, 2014

Just experienced another excellent and relaxing stay at the Island Shangri-la Hong Kong. The whole experience from check-in to check-out was handled professionally and with grace and the friendliness one comes to expect from the ISL. Rooms are well appointed and service throughout the hotels outlets is exceptional. Attention to detail is everywhere. All in all a great stay and I felt totally regenerated when I left!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, September 1, 2014
Dear Steve P,

Thank you for sharing your experience at our hotel. We are delighted that you have enjoyed your stay and now feel regenerated. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Best regards,
Franz Donhauser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 26, 2014

Went here for a mixed vacation and business trip. The service is excellent. The rooms are great size and excellent bathroom. The restaurant on the 2nd floor is great for breakfast. The top floor michelin star restaurant is expensive, but has great views and really good food.

Room Tip: Ask for upper floor rooms. The sea view is significantly more interesting than the garden view.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyprus
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

The Island Shangri-la hotel in Hong Kong has to qualify as the world's best hotel. Impeccable service, friendly smiles, every need is anticipated. Chef Rudi and his team create dishes that are mouth watering and different, the views are incredible and every member of staff is happy to go the extra mile to make guests feel happy

Room Tip: The glass lifts overlook the world's largest hanging painting. It's in the Guinness Book of...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, August 25, 2014
Dear Eveline F,

Thank you for regarding us as one of the world's best hotel. We are delighted to know that you have enjoyed our Shangri-La hospitality and that Chef Rudi has made your dining experience even more exceptional. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Best regards,
Franz Donhauser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 21, 2014

This is a good central HK hotel. The club lounge is chaotic but it does work despite overcrowding. rooms are very comfortable indeed. Worth a visit. I'd suggest getting ShangriLa Golden Circle membership to ensure your treated like a VIP.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2014

The Island Shangri-la is a very good choice, equally suited for business travelers with meetings in Central or Admiralty in town as well as leisure travelers with plans for shopping or sightseeing. I have been visiting this hotel for business travel to Hong Kong since 2002 and most recently for a five day / four night trip in July 2014. While there are definitely newer properties available, the Shangri-la is a very solid five star offering that more than holds its own by combining a near perfect central location with extensive dining, fitness, and business facilities at a reasonable price and topping it all off with a well trained staff, whose warm service and thoughtful attention to detail is world class and really distinguishes the hotel.

In many ways, this hotel sets the standard for a five star property. The location is excellent – one of several prime hotels in Pacific Place, with direct access to the adjacent shopping mall and MTR station as well as convenient walking access to many nearby offices. The setting offers many other options for further exploration, from the calm of nearby Hong Kong Park to dining and shopping venues along and across the harbor and easy access to transport links that will take you anywhere. The hotel also features a number of solid dining options, and the in-room dining service is also of a very high quality. The fitness area and especially the pool are good size for a Hong Kong hotel. For me, the most distinguishing element of the hotel is the very warm and welcoming staff. While the lobby and room décor may be beginning to show its age in comparison to some of the newer offerings in the market, the Shangri-la remains in very good shape thanks to quality construction, intelligent choice of materials, good maintenance, and use of classic design.

On my most recent stay, I was greeted on arrival at the drive up approach and taken straight to my room for check-in procedures. My room had been upgraded to a larger harbor-view, which was very thoughtful, and the service rep thoroughly explained hours of the fitness center, dining options in and near the hotel as well as shopping venues. Guest room size on the harbor side is excellent, with plentiful storage and a large bathroom suite (hint: ask for harbor side if possible—the rooms on the Peak side are slightly smaller). The desk and entertainment center are large and more than adequate, and there are numerous thoughtful appointments, including integrated lighting controls, powered curtains, and a local printer. I didn’t use the TV much, but it worked as expected and included diverse programming in many languages. Wifi was included in the rate; it was fast and worked seamlessly throughout my stay.

If you’re a frequent traveler, you’ll note that the designs of some of the newer competitors are beginning to surpass the thoughtful layout of the Island Shangri-la guest rooms, nonetheless the hotel continues to provide a very high and enjoyable standard of comfort. A number of amenities are provided in line with expectations for a five star property, including the usual toiletries and grooming accessories, shoeshine pad and buff, slippers, complementary mineral water, a selection of fruit that is refreshed twice daily (a very nice touch), coffee/tea (and hot water kettle for beverages / baby formula), as well as the usual stationery, maps, and reading material. Finish and workmanship is of a high quality. Likewise, linens were high end, clean and plentiful. The heating and cooling controls worked perfectly, and although the AC made some noise, it was not intrusive. Guest rooms can be completely darkened for sleeping and have excellent lighting as required. I noticed that the lifts can be a little slow at busy times … but this is also the case at other luxury hotels located in Hong Kong skyscrapers.

Except for a couple of very late night in-room dinners, most of my meals on this trip were away from the hotel. The in-room menu is a collection of traditional stuff, prepared and presented professionally and available with any condiment or sauce you can imagine. The kitchen staff are polite and very accommodating, and I found both the food and service quite good. One note – the buffet in Café Too features a good selection but comes at a hefty price, so unless you need the full meal or it is included in your rate, you might consider lighter/other options away from the hotel. There are numerous nearby dining options, but the hotel venues are convenient if it is late or you do not want to venture out.

Without taking anything away from the property, I believe it is the staff who really make the experience for guests at the Shangri-la in what is a very competitive market for upscale lodging. You may be able to do better in terms of more luxurious accommodations, yes (and you’ll pay more to do so), but it would be very difficult to exceed the service here. In my experience, over the years management has worked diligently to continue to raise standards … and it shows. Everyone I encountered was friendly and attentive to my needs without being intrusive or obsequious. They have gotten this balance perfectly right. From reception and the concierge to bell staff to cleaners to drivers, everyone I met was professional without being stuffy, polite and thoughtful, and made me feel genuinely welcome. Beyond that, every staff member I met spoke at least two languages, and all were knowledgeable – able to provide precise recommendations for shops, restaurants, directions to business meetings, and the like. The small details were all right on – even things like preferences for laundry and dry cleaning (the service is fast and results are excellent, btw), directions to a specific shoe shop, and estimates for travel times. Whatever brings you here in the first place, it is the flawless service that will keep you coming back. Service like this is rare—unknown in some parts of the developed world, unfortunately—and does not happen by accident. Well done to the staff … and to the management team.

There is very little to fault here. The way it all comes together at the Island Shangri-la – location, quality of décor and furnishings, amenities, and especially the staff service – brings unexpected delight and value for their guests.

Highly recommended.

Hope this helps…!

Room Tip: If you have a choice, take the harbor side - rooms are typically larger.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, August 25, 2014
Dear mm_jpn,

Thank you for sharing your wonderful experience at our hotel. We are delighted that you have enjoyed our Shangri-La hospitality and exceptional dining options. I trust that our colleagues will be glad to see all your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Best regards,
Franz Donhauser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 21, 2014

Excellent service. During our stay my son got strong fever. They arranged for us visits to the hospital and to see a specialist. They also, gave us a car with a driver to take us to all our appointments with a person to assist us and translate for us. For a family of visitors that doesn't know where to go, it was a great help.
We are still overwhelmed by their caring and attention.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, August 22, 2014
Dear 530Sophia,

Thank you for sharing your experience at our hotel. We treat our guests as family and it was our pleasure to take care of you and your son. We hope he is feeling much better now. We look forward to welcoming you back to our hotel soon.

Best regards,
Franz Donhauser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Island Shangri-La Hong Kong

Address: Pacific Place, Supreme Court Road, Central, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#10 Family Hotel in Hong Kong
#10 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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