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“Nice Details!” 5 of 5 stars
Review of Island Shangri-La Hotel

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Island Shangri-La Hotel
5.0 of 5 Hotel   |   Pacific Place, Supreme Court Road, Central, Hong Kong, China (Central)   |  
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Ranked #8 of 645 hotels in Hong Kong
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice Details!”
5 of 5 stars Reviewed March 23, 2013

As the chain's flagship property, this hotel delivers on all counts. Although the hardware is a little dated, the service is top notch and the attention to detail is amazing. Some of the things that caught my eye were a regular-sized scissor in the room, hair band in the bathroom, full set of plates and cutlery in room, swimsuit dryer in the changing room, and single-servings of alcoholic wipes on the running machines. Although I prefer Technogym, they have a very well stocked selection of Lifestyle equipment. There is also a window with sunlight on one of the walls of the gym. It is also one of the most spacious and well-appointed gyms I've seen. Their staff was incredibly friendly. I stay here whenever the Four Seasons is not available.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, General Manager at Island Shangri-La Hotel, responded to this review, March 27, 2013
Dear ynotnil

I wanted to thank you personally for reviewing your recent stay at Island Shangri-La, Hong Kong and your compliments about our staff in particular. We always strive to provide a personal and engaging experience for our guests and I am delighted you enjoyed your stay at our hotel so much. Please do let me know if your travels bring you back to this vibrant city again and I would be delighted to make the arrangements for you personally, should you chose to stay at Island Shangri-La,Hong Kong. You may write to me directly at wolfgang.krueger@shangri-la.com.

Kind regards,
Wolfgang Krueger
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,058 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Seoul, South Korea
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 20, 2013 via mobile

A five star TripAdvisor rating for a hotel which is surely more stars than that. The ultimate in service, quality, space, charm, attention to detail, luxury and convenience. I have stayed here on numerous occasions for business and find it an absolute haven in heavy Hong Kong. If you have some cash to splash and want to feel really special, go for it. And it's location, right above the Pacific Place shopping mall means that you can make the most of the spare time that you have to pickup items that you need and get some good nosh at the many restaurants there.

Stayed February 2013, traveled on business
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New Delhi, India
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2013

when in kowloon - this is the best place to stay in ! old world charm along with modern rooms caring service . just as you enter the lobby you get struck by the beautiful ambience and rich decor.
the rooms are random , some are large some aren't - however i havent stayed in one which is small .

Room Tip: if you can - book a suite
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
77 reviews 77 reviews
76 hotel reviews
Reviews in 64 cities Reviews in 64 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 18, 2013

Stayed here in March 2013 on holiday.

All I can say is Wow!! The great experience starts as soon as one gets out of the cab and enters the hotel. The front desk receptionists were very friendly and helpful...and got me into my room before 11am.

The room was very comfortable and quite spacious. The bathroom was nice as well...the only complaint there was the water temp in the shower, which was hard to get right. The view was very nice as well. One complaint in the main room...the window shades need to overlap a bit more for complete darkness.

The room service was great...very timely. Just don't order the pizza...I don't know why I did. The Chinese was really good.

The hotel is right in the middle of the action and just a short drive from Central offices, Wan Chai partying and Soho chic-ness. It also sits atop the fancy Pacific Place Mall, which I experienced for the first time.

The Concierge was very helpful, with spot on suggestions for restaurants and shopping. Very helpful.

Unfortunately I didn't get to lounge in the pool or get to the health club or spa.

I would stay here again for sure...and recommend others to do so as well.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2013

I chose to stay based on price but would return for the smiles and service. It was a really enjoyable stay - rooms clean and well appointed, the Club level was well staffed and despite being in the middles of Chinese New Year, I never felt crowded or ignored. Well done!!
PS: the breakfasts at Petrus were outstanding

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2013

One of many choices in Hong Kong for an exceptional hotel. The location is terrific, facilities are great (especially the health club) and staff is very helpful. The breakfast buffet offers a complete selection of English/American and asian food.

Room Tip: High floor with a view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 17, 2013

Stayed for one night en route to Australia on business. Having never been to HK before, this hotel is smack in the middle of the island, with stunning views of the city. Also walking distance to the peak tram ride. The hotel is all about service, with people greeting you everywhere and doing anything and everything to make you feel welcome. They actually still have keys! Well, not real keys but it all adds to the look. We were lucky enough to be upgraded to the executive floors with free lounge for 2 hours each evening. They change the carpet of the lifts every night to say the day. They wave you off as you leave. Internet access is brilliant. Rooms are large by HK standards (I have been told - to me it was not a full suite, but was simply a nice room).
The only downside is the price. It was expensive to stay and expensive to have a few drinks in the bar, but if you only have a short period of time to stay, I cannot recommend this hotel enough.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Island Shangri-La Hotel

Address: Pacific Place, Supreme Court Road, Central, Hong Kong, China
Location: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Hong Kong
#6 Spa Hotel in Hong Kong
#7 Luxury Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#10 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hotel 5*
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri-La Hotel Hong Kong
Hotel Island Shangri La
Shangri La Hotel Hong Kong

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