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“Amazing Hotel” 5 of 5 stars
Review of The Peninsula Hong Kong

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The Peninsula Hong Kong
5.0 of 5 Hotel   |   Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Second Night Free
Ranked #6 of 691 Hotels in Hong Kong
Great Falls, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Amazing Hotel”
5 of 5 stars Reviewed 2 days ago NEW

We spent 3 nights at the Peninsula and I wish we could have stayed longer. The attention to details by the staff is incredible. They remembered our names at the restaurant and front desk. Whenever we needed something, they were there in minutes. I would agree with the comment about bad coffee; although we found bad coffee throughout China and wouldn't say it was just the Peninsula. The Nespresso machine in the room was a real treat as was the free long distance phone calls. Definitely a 5 start experience..

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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545 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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English first
Stamford, CT
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Three days in ultra deluxe paradise feels as restful as a week! My husband and I just returned from three nights at the extraordinary Peninsula Hotel in Hong Kong. These days so many places claim to be five stars, but the Peninsula IS truly the real deal!

Special thanks to the Concierge team: Every single aspect of our trip planning with the Peninsula was seamless! Gary at the concierge was extraordinary and help me plan out all kinds of details before I arrived. Once I arrived, Sumi at the concierge helped me carefully plan out a perfect day of exploration around my own. She made me feel so special and like I was a longtime friend. These guys take customer service to an entirely new level! Thank you to all from Ms. Simon. :)


Few tips:
~ When you can't sleep, be sure to order room service and a 3D movie with glasses to enjoy from bed! So much fun!
~ If you can make it to their downstairs bar do! We danced and partied on Saturday night till closing at 2 AM. Be sure to bring your best party dress and everyone there looks fabulous.
~ The breakfast buffet at the Veranda is amazing! We enjoyed breakfast for over an hour every day and it was one of the highlights.
~ If you book a spa appointment, which I highly recommend, be sure to let arrive at least an hour beforehand ideally 1 .5 hours early. There is a very specific reason – you'll be taken to an entirely different area of the hotel reserved only for spa guests. There you will have access to several additional and special spa rooms. That's all I will say because it should be in the surprise!
~ Yes, they cost a lot more money than a taxi, but the thrill of taking a Rolls-Royce to and from the airport was absolutely fabulous! My husband and I had so much fun enjoying this special luxury. So, if you can do it it's worth the experience!
~ Lastly, if you are trying to choose between staying at the Ritz or the Peninsula, I would say usually we love Ritz Carlton hotels, but in this case we were very very happy that we chose the Peninsula. It is so warm and luxurious compared to the very modern energy and architecture of the Ritz. We found this Ritz to be kind of cold and impersonal feeling. That being said, we did enjoy an amazing Italian lunch on the 102 floor there. It's so high up that it make city actually look very small. We do recommend you check it out!
Around town:
~ Be sure to try all the crazy exotic fruit that you see in the market. Some of it is the most delicious I've had anywhere.
~ Don't be afraid to ride the subway! We had a very fun time taking it twice. You can learn a lot about city by at Subway and Hong Kong really wonderful.
~ We really enjoyed visiting Hollywood Street which is filled with ancient antique. It's in a slightly quieter area with lots of extraordinary pieces of art to enjoy.

Room Tip: Our Grand Deluxe Harbour View room was mind-blowing. It looks right out onto the harbor and allows y...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peninsula_phk, Chief Concierge at The Peninsula Hong Kong, responded to this review, 2 days ago
Dear Madam,

Thank you very much for taking time to share your review following your recent stay at The Peninsula Hong Kong. We are glad that you had a great time at our hotel. Your gracious comment about Gary and Sumi from Concierge is received with sincere appreciation and they join me in thanking you for recognising their efforts. It is always rewarding to receive such encouraging comments, as it helps to motivate our staff to strive for its best. Once again, thank you very much for your support and we look forward to welcoming you and your husband back on your next visit to Hong Kong.

Yours sincerely,

Echo Zhu
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

In January i had the pleasure of staying at the Peninsula in a huge grand deluxe harbour view suite on the 20th floor. The room has amazing views with excellent decor as well as a separate side entrance for the porters to deliver and collect baggage directly to and from your dressing room.

The bathroom is like the rest of the suite, large and immaculately presented, with double vanities and marble as far as the eye can see.

The fleet of Rolls Royce's are a nice old world touch and the staff a courteous, respectful and professional.

My only real gripe was the horrible coffees on offer. At $13AUD this particular cappuccino was undoubtedly the most expensive I've ever had and one of the worst. Barely above gutter water.

Other than the poor excuse for coffee it's a great old world hotel with magic views and is close to all that HK has to offer in the way of shopping and the ferrys to get to the peak or over to Macau.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Top Contributor
82 reviews 82 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband had arranged the Peninsula Rolls pick up for me after a crazy long flight from Dallas. They met me at the jet bridge, whisked me away on a golf cart - beating everyone on my flight to passport control - helped me with my luggage, walked me through customs and into the waiting Rolls. That was just the beginning.

The room was comfortable, large and quite luxurious with everything controlled by various tablets, switches and remotes. The vanity had a lighted mirror that appeared at the touch of a button, along with a cleverly hidden hair dryer and even a nail dryer? The marble bathroom had everything you would expect executed luxuriously and tastefully, even if what you expect is a cleverly disguised TV above the bath.

The buffet breakfast was very good. High tea in the main lobby was totally worth it. Don’t be put off by the long line of people waiting for a table. If you are staying at the hotel, you can easily make a reservation and get right in. Have a drink at Felix on the 28th floor; the view is great and the bathroom is a must see.

Most impressive was the staff, everyone we encountered was helpful, professional, eager to assist and always with a smile. Without going into details, I had occasion to work with the housekeeping staff via email when we got home. They were truly exceptional and the Peninsula should be proud to have such a fabulous team working there.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Top Contributor
112 reviews 112 reviews
70 hotel reviews
Reviews in 60 cities Reviews in 60 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

Another memorable stay at the Peninsula. It's expensive, but the arrival service at the airport and Rolls Royce transfer is a great way to arrive. It's not faster than the airport express train, but a stress-free way to start the pampering after a long flight. Suite in the original building left nothing to be desired. Great room service, pool, spa, restaurants. . Lots of technology - pads/screens everywhere for lights, aircon, curtains - and room service ordering. Will be back.

Room Tip: Splurge and get a suite
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I live in Hong Kong and booked a night at this hotel to celebrate my birthday. I usually pay a lot of attention to service and details when it comes to hotels and must say Peninsula did not disappoint at all. Very comfortable beds, lovely swimming pool, gym, dining facilities and always professional friendly service throughout the property. Would definitely recommend this place to anyone who would like to get the most out of their stay!

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oslo, norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Never written a review on tripadvisor but this hotel really deserves mentioning. Absolute perfection from beginning to end. Be sure to book pickup from the airport with the RR to make the experience complete. Dine at Felix, have afternoon tea and dont forget to have breakfast there. Spa treatments are all great. Going to HK? Look no further!

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hong Kong
#5 Business Hotel in Hong Kong
#6 Family Hotel in Hong Kong
#6 Luxury Hotel in Hong Kong
#8 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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