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“Business / Leisure” 4 of 5 stars
Review of The Peninsula Hong Kong

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The Peninsula Hong Kong
5.0 of 5 Hotel   |   Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ultimate Luxury Privilege
Ranked #7 of 691 Hotels in Hong Kong
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Business / Leisure”
4 of 5 stars Reviewed yesterday NEW

Stayed at The Peninsula May 2013, luxurious traditional hotel was picked up in a traditional green Phantom from the airport.

Arrived at the Hotel shortly after 30min Drive, it was late evening. Hotel well presented, traditional enjoyed the hustle and bustle in the lobby area during afternoon tea.

That was about two or three hour wait, for afternoon tea in the lobby. Reminds me of the Copacabana palace Hotel.

Reception and concierge service very helpful, bit of a long walk from the escalator to the room. Breakfast had a large variety of different nationalities.

Overall luxurious

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Buckinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in the Peninsula for the second leg of our Honeymoon on the way back from Bali flying home to the UK. I reached out to the Hotel in advance to let them i know my wife and I would be traveling for our Honeymoon. The response we received was unbelievable. These guys seriously went to Town with our stay. Personalized greeting from the moment we arrived, organized possibly the best dinner I have ever had with a personalized Menu in three of their restaurants with a personal greeting from the Head Chef. They also organized a special after hours night where we got access to their private members room with a special guest performance. Both my wife and I are Muslim so the Barmen had prepared us special non alcoholic cocktails. He even came over to introduce himself and advise what he had put into the drink and why. Furthermore, the chef for our meals had also prepared halal food for us which is not a standard offering. I have to say I have had some great experiences in hotels but this evening took the biscuit - honestly one of the best evenings i have ever had! Thanks to all the staff who made that evening magical. The names of everyone elude me but Anita Li was the person i emailed so presume she organized everything for us.m I want to say a personal thank you to everyone who made the evening special. (Kevin Tsang, Danny Chan, Dorico Lp, Ada Lam, Ada Tung, Aileen Olympia, Chris Cheng, Jessica Cheng, Keiko Ota, Michelle Ho, Raoul Hoelzle, Samson Lam and Mahsahisa Oba)

We also had Afternoon tea and once again they prepared a special table with a personalized halal menu. This experience was unbelievable and because we made them aware in advance we bypassed the very long queue and got ushered straight to our table. AMAZING EXPERIENCE.

In summary i have to say The Peninsula was one of the best experiences I have ever had staying at a Hotel. The staff were personable, the room was amazing, Food from a different world . Honestly, this stay made our Honeymoon amazing. A very kind Thankyou from both my Wife and I. AMAZING.

Room Tip: get a room as High as possible - facing Kwaloon Bay.
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
56 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's nice return to the Peninsula hotel HK. Always excellent services and make you feels VIP. The room was clean and up to date . Basically nothing to complain. Breakfast was good at the lobby and lots of choice at the first floor. Wifi was the best among all hotel in HK. I would come back again for sure.

Room Tip: Any room is good
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the first stay at a Pennisula for my husband and I. It will certainly not be the last! We made our reservation through American Express, so we enjoyed a $100 credit voucher for food/beverage throughout our stay, as well as, complimentary breakfast. The only negative about the property is that it is so beautiful, that many locals and tourists want to visit making the lobby extremely busy! Our room was superb! Everything in the room (lights, TV, surround sound, blackout shades, etc) were controlled by three ipads. We had five telephones throughout the room, with complimentary long-distance international calling! The staff arranged for desserts, and a bottle of champagne complimentary for our anniversary...talk about luxurious!! Just one of the benefits staying with the property, is you're able to make a reservation for afternoon tea in the lobby which they are famous for! If you're not a guest, you must wait in a very long line to be seated. We walked right in to our table with no wait. The tea was fabulous! The table was set with silver, fine china, starched linens, and assortment of goodies. You can linger for hours! We ended our stay with a chauffered Rolls-Royce to the airport in Hong Kong. This property fall exceeded our expectations, and we certainly look forward to more stays in the future!

Room Tip: Definitely request a room in the original building facing the water.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
239 reviews 239 reviews
55 hotel reviews
Reviews in 47 cities Reviews in 47 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It is a class apart truly a seven star and deserves No1 rating in hk. The service is superb and the room is top class. This is best hotel I have seen using technology . Service is top class. They have pool and spa services on the 8th floor which also has amazing view. One my best stays . Kohli nor of Hongkong.

Room Tip: Take a room with a view
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montigny-le-Bretonneux, France
Top Contributor
59 reviews 59 reviews
55 hotel reviews
Reviews in 43 cities Reviews in 43 cities
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had requested the Rolls Royce return transfer and we were pleased to discover that contrary to other hotels (Mandarin Oriental Bangkok for example) you don't have to request additional VIP service, their 'regular' service takes you in charge right at the exit of the plane to the passport control with a small electric buggy and then to the car avoiding the crowds behind you.
Check-in was done in the suite, luggages were delivered within minutes and a welcome tea was offered, together with a huge fruit plate (replenished daily) and chocolates already displayed on the dining table.
Regarding the grand deluxe harbour view suite #2316 we stayed in, only positive things to say except that foyer is totally useless, I would add some storage space there for coats & shoes as it is large enough to make this modification. Otherwise the lay-out is great and well thought. Probably one of the nicest city suite we had. TVs, 3D Blu-Ray players both in the bedroom and the living room, 2 minibars, everything you can expect is there, and more.
Technology is very simple and user friendly. Complimentary high speed internet, on-demand movies at no charge, they did a great job but they could go even further. IPad-like device allow you to open/close curtains, it gives information about hotel services, weather, etc. but I don't understand why you can't actually place an order for room service directly through this device, instead of having to call room service in the old fashioned way. The best technology I saw so far was at Hotel Bel Air in Los Angeles. I hope Peninsula can develop their system and implement the same services.
We had breakfast at la Verandah on the first morning. It is an extensive buffet with high-quality products. We also tried in-room breakfast but it was less good.
The swimming pool (floor #8) is beautiful and feels far more luxurious than what I expected from the pictures I saw. The official website doesn't make justice to the place! There is a terrace with sun loungers but in December it is not warm enough outside to enjoy it. You can be served breakfast and light dishes by the pool. Service is excellent.
Overall we had a great stay. Hard product is in mint condition with nice modern decor, location is excellent, I'm glad we chose Peninsula over the other luxury properties on the island.

Stayed December 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peninsula_phk, Director of Rooms at The Peninsula Hong Kong, responded to this review, 2 days ago
Dear Sir,

Thank you for taking time to share your review in details following your recent stay at The Peninsula Hong Kong. We are delighted to read of your gracious comments and that you had a wonderful stay with us. Your comment on the layout of the suite is duly noted and will be considered should there be an opportunity to modify in the future. Also, review will be made regarding your comments on the quality of our in-room breakfast and our official website. We appreciate your suggestion on our room control panel. Actually, adding the room service order function is one of the main task in our panel enhancement project. Hopefully this function will be launched in the first quarter of 2015. Once again, thank you so much for sharing your valuable comments with us, and it is always through guest’s comments where we could improve the service level of the hotel. We look forward to welcoming you back in the near future.

Yours sincerely,

Raoul Hoelzle
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel staffs were accommodating and friendly. I love the bedside tablet that controls everything in the room and you can even change the language that you want to use. The room was well maintained. Internet is also fast which is what every businessman needs when traveling.

Room Tip: City view is good while taking breakfast in the morning.
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Hong Kong
#5 Business Hotel in Hong Kong
#6 Luxury Hotel in Hong Kong
#7 Family Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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