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“The Grand Dame of the East” 5 of 5 stars
Review of The Peninsula Hong Kong

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The Peninsula Hong Kong
5.0 of 5 Hotel   |   Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #7 of 643 hotels in Hong Kong
Manama, Bahrain
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
55 helpful votes 55 helpful votes
“The Grand Dame of the East”
5 of 5 stars Reviewed yesterday NEW

While I did expect a good product from The Peninsula, this grand dame and her beautiful staff simply blew me away, climbing straight to the top of my rankings.
You see, it is very rare for a landmark property the size of The Peninsula to be able to to provide the levels of service usually associated with the finest boutique hotels. In this age of massive corporate hotels, true luxury is seldom seen from the service staff, for while a hotel may be grand, I have found that it is only in intimate properties where one gets to know the staff on a warmer level. This is simply not the case at The Peninsula, where by the second night many of the staff knew me by name, my preferences, and the concierge staff were absolute diamonds. They helped in many a situation, sending their men out to get things done for me at no charge at all, and arranging Rolls-Royce transfers to and from the airport at our request.
Overall, there are few hotels in the world able to deliver the product that The Peninsula does, and in light of that, even at the relatively high rates, this property is a compelling value. If you can afford it, stay nowhere else in Hong Kong.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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275 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Hong Kong, China
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed on their anniversary package which apart from being amazing value was a really special experience.
We were in a harbour view suite in the old hotel wing. It has been expertly renovated and is everything a luxury hotel should be. Small touches make the difference and the peninsula delivers.

One gripe...you can't wear flip flops to breakfast (if you are MALE). Not a major problem I guess but it would be good to be told in advance rather than be turned away at the restaurant!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my second stay at The Peninsula. From the airport pickup to the welcome tea, to high tea in the lobby, it was absolutely spot-on. The room updates are wonderful - super high tech. No adapters needed, just plug in.

Pastries at breakfast were amazing! I had an early flight to another China city. Restaurant wasn't open yet, but I went by and asked for a box to take. No problem - they were loaded up for me.

Only slight quibble - my wife felt like the bathroom could have been cleaner.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Pen is the only hotel at which I have ever stayed in Hong Kong, so when we returned last month I insisted that we be booked into this hotel (our travel agent recommended against it, and suggested one or two other properties - we should have taken her suggestion).
While the Rolls Royce transportation to and from the airport was very nice, they have remodeled the rooms and while expensively done, do not fit the ambiance of the original hotel building, which is where I always liked to stay. Rather than being old world and elegant, the rooms are now sleek and modern and furnished in a manner of any upscale chain hotel. In addition, we were given, probably the worst room in the hotel, toward the back and overlooking the concrete wall of the hotel across the street. When I asked about an upgrade (our travel agent is a Virtuoso agent, which when booked through that group includes various amenities including room upgrades) we were told that nothing else was available. For almost $700 per night it was a total rip off. The attitude was snooty and somewhat condescending, and quite a departure from the way we had been treated during our past stays at this property.
The buffet breakfast was mediocre (although the room is quite lovely), the orange juice tasted like tang, when I asked for soy sauce for the dim sum that I had taken, the staff person pointed to something,saying "it's over there" and in fact there was no soy sauce or anything else "over there" and most of the wait staff was surly. I say most, because one or two of the waiters/waitresses were very accommodating, bringing us several cappuccino's and toasted bagels (something that they didn't have on the buffet tables, although they had the smoked salmon).
Unfortunately, I think the hotel, in it's 85th year, is living off it's reputation and not providing the service and amenities which it once did. On my next visit to Hong Kong, I will heed the advice of my travel agent and stay elsewhere.

Room Tip: try to get a harbor facing view and probably in the tower as the redone rooms in the original part o...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent three wonderful nights at The Peninsula Hotel from Monday 23 June en route to Indonesia. Having arrived on an early morning flight from UK, we were very surprised on checking in at 8.20am to find that our room was actually ready. After an 11.5 hour flight, this was very much appreciated. The receptionist, who quickly checked us in, then personally took us to our deluxe courtyard room on the third floor overlooking the fountain and showed us around.

The Room

Within 5 minutes of arriving at the room, we were served with tea. There was a 50” flat screen television on the wall in the main bedroom and another television mounted on the wall above the bath in the bathroom. Numerous complimentary toiletries by Oscar de la Rente were available together with Peninsula bedroom slippers. There was a fruit bowl that was replenished on a daily basis and a selection of local newspapers and reading material in the bedroom. Numerous other contributors have already mentioned the gadgets in the room. There were electronic buttons to open and close the roller blinds and curtains. Another button to ensure that you weren’t disturbed , and others showing the weather and temperature, housekeeping requests, room make-up, etc. Even the dressing table mirror was electronic at the push of a button and an electronic nail varnish drier was also available. Mini bar, refrigerator and a pretty Chinese tea set were also present. Outside the main bedroom, there was a dressing area leading to a separate bathroom and toilet. The bedding was good quality and we had a great night’s sleep every night. Free Wi Fi was available throughout the hotel at a good speed and we were particularly impressed that free international telephone calls could be made by pressing the VOIP button the telephone handset at no cost.

Dining

We had breakfast each morning at The Verandah restaurant. The food was of an excellent quality and the fresh fruit was particularly enjoyable. The restaurant itself was immaculate, light and airy and the staff were very welcoming, pleasant and attentive. Since the hotel is in a prime location in Tsim Sha Tsui we decided to take advantage of this and explored the other local restaurants and hotels in the area but it was always nice to come back to luxurious surroundings at the end of the day.

Activities in the Area

We enjoyed visiting the Avenue of the Stars which is a stone’s throw from the hotel and watching the spectacular Symphony of Lights show from there which stars at 8pm and is accompanied by music on Monday, Wednesday and Fridays. Harbour City, Ocean Terminal and Star House shopping centres with their designer shops are very nearby as is East Tsim Sha Tsui MTR station and the very famous Nathan Road with its hype of activity and many neon lights. Granville Road, Mody Road and Kimberley Road are also worth a visit for those discerning shoppers who become bored with the many designer shops in the area. The famous Star Ferry is an absolute must and costs about HK $5 for a single trip from Tsim Sha Tsui to Hong Kong island. A very popular area to visit on Hong Kong island is The Peak which provides an amazing view of Hong Kong island and Kowloon; it’s accessible by tram, mini bus, etc.

Conclusion

If you are anticipating staying at this wonderful world renowned hotel, do it! I first visited over 40 years ago and although the bedrooms have been updated, it has barely changed throughout that time and is still as luxurious as ever. It has always had a fabulous reputation for customer service and has very high standards. Thank you Peninsula for a great stay and experience, we hope to be able to return again one day!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Simply fabulous - stunning service, gorgeous interior and first rate restaurants. We were picked up by one of their trademark Rolls Royces and zoomed into town where we were greeted by name at the main entrance. Check-in, which was accompanied by ginger tea, was carried out in our beautiful room. We ate at many of the hotel restaurants and particularly enjoyed Spring Moon. We also really enjoyed starting our evenings at the spectacular bar at Felix. The hotel is in a wonderful location and I wouldn't hesitate to return. A perfect grand hotel!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston, tx
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was just an average room, but everything was labeled in the room, and I mean everything. The concierge communicated with you by sending a fax to your personal printer, that was in a labeled drawer. Service is the key to staying at this hotel. They seem to know you, even when we were rag tag and ratty, coming in to the hotel after being drenched by an afternoon shower. This hotel has no view. Even the bar and restaurant on the top floor ahs no view. The only view we had from the hotel was from the helicopter waiting room, and it was nice. For cheap drinks , execeptional service and a great night's sleep, the Peninsula cannot be beat.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Hong Kong
#5 Spa Hotel in Hong Kong
#6 Luxury Hotel in Hong Kong
#11 Family Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Hong Kong 5*
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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