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“Unbelievable. Felix bar !!!” 5 of 5 stars
Review of The Peninsula Hong Kong

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The Peninsula Hong Kong
5.0 of 5 Hotel   |   Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ultimate Luxury Privilege
Ranked #7 of 691 Hotels in Hong Kong
London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Unbelievable. Felix bar !!!”
5 of 5 stars Reviewed May 7, 2014

Went up to the 28th floor for cocktails in the Felix bar and watched the light show from the luxury of is lovely setting. It's very expensive but worth splashing out for one night. Don't forget to check out the toilets either. Never seen anything quite like it. Amazing

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Sydney, Australia
Top Contributor
217 reviews 217 reviews
68 hotel reviews
Reviews in 50 cities Reviews in 50 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed May 7, 2014

As a regular visitor to Hong Kong, until recently I’d always opted for the InterContinental Hong Kong. With the Peninsula’s refurbishment complete, I stayed last year and was very impressed. So looked forward to my return visit.

In all a pleasant stay, however lacking the same level of attentive and personal service as last time. Based on this stay it won’t be my default hotel of choice next time I’m in Hong Kong. More details should you wish….

The Arrival:-
Having booked the hotel Rolls Royce Phantom ($1,600 HKD as of May-14) a hotel representative meets you at the air bridge, and you are escorted through immigration and customs to the vehicle. The journey to the hotel took ~30 minutes. Disappointingly, unlike last time, there was no meet-and-greet at the hotel with in-room check-in. Poor for a premium hotel when booking their transportation. Luggage took over half an hour to be delivered to the room - also poor.

The Guest Room:-
The Grand Deluxe Harbour View room was well appointed. Decor is contemporary, and the integrated tablet control system allows you to control most electronic devices in the room from one device. Unfortunately as the window doesn’t extend the full height and width of the room, the view from most of the room is directly across from the hotel (the convention centre) with the more impressive taller buildings of the Hong Kong island skyline being off to the far right.

The Bars:-
'Salon Ning' bar & club has a 1930's Shanghai theme; service was average. 'The Bar' offers a selection of main stream whisk(e)y, and other drinks, with classic décor – service was fine. Neither are open until late afternoon.

Breakfast:-
You can choose between a la carte (in the lobby) or buffet (in the Veranda). The buffet provided a broad selection to choose from. Service on the first day was attentive, however on the second not.

The Spa:-
Recommended - a good selection of treatments, very relaxing and well appointed.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Croydon, United Kingdom
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 6, 2014

I have to say the Peninsula is an extremely unique hotel, steeped in history, but at the cutting edge of luxury and technology. When my wife and I decided to visit Hong Kong, The Peninsula was the only hotel I considered, despite being an avid Four Seasons patron.

Upon arrival the hotel is immediately impressive, with it's raft of Rolls Royce Phantoms for all to see, although at times the outside can get quite full of cars, which can detract a little from the pomp and circumstance that this hotel emanates.

The lobby is a sight to behold, with it's impressive décor, imposing staircase, galleried orchestra area and plethora of designer shops as far as the eye can see. After being checked in we were escorted to our room, where a huge expanse of floor to ceiling glass perfectly framed the spectacular Hong Kong harbour by night. I have to say at that point I kind of switched off and didn't hear a word the desk clerk had to say. This is where I begin to run out of superlatives, sufficed to say the view is out of this world, and over the five days it wasn't one we tired of.

Our Grand Deluxe Harbour View Room was nicely spacious, with every technological advancement you could possibly want, 3 tablet computers (1 on each nightstand and 1 on the writing desk) are your central hub for both room control and information. There is also 50” 3D LED TV with a hidden subwoofer, 3D BluRay player, a charging hub for almost every mobile phone or tablet you could possibly think of, and even a nail dryer, these are just some of the vast array of gadgets at hand. Every control and information point is an LCD touchscreen. I have to say as an IT consultant and all round gadget fiend, I was left gob smacked, from a technology standpoint it makes the Burj Al Arab look like it's something out of the dark ages! The hotel exudes quality and style, and an opulence which is quite unique.

Sadly the only restaurant we frequented was The Verandah for breakfast, the buffet was simply outstanding, with everything you could wish for, irrespective of which continent you decided to dine at. My one gripe was that on our first morning at breakfast we were greeted by some kind of waitress who was a) a little surly, and b) looked us up and down, not acceptable as far as I am concerned, you make everyone feel welcome, after all, it's the guests home whilst they're staying there. My wife and I decided to order room service rather than visit the hotel restaurants, after a hard days sightseeing there's nothing more relaxing than a long hot bath, and eating dinner in front of the TV, and it was very impressive to say the least, we eat a varied array of cuisines, and they were all of an exception standard.

The Spa is most impressive, capitalising on it's high vantage points, and great views, if I had to make one criticism I would say the changing rooms for the pool were down some very narrow stairs, which don't make it the most convenient to get to and from, but not a big deal.

So often reality is a pale comparison to your imagination, well, this is one of those rare cases where the reality is even better, this is a prestigious hotel, and rightly so, it is simply stunning, and will be our choice again the next time we visit Hong Kong.

Room Tip: Harbour View Room
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Top Contributor
260 reviews 260 reviews
64 hotel reviews
Reviews in 38 cities Reviews in 38 cities
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed May 5, 2014

The hotel is a luxurious historical masterpiece , peninsula never fails to deliver a great setting .
With few cons that I could state : over crowded to the extent it looses the personal service attention expectation , all seem in a rush .

In terms of design the corridors and business centre is off the mark when it comes to being symmetrical with the hotel design , the colours grey and black is Armani like bit not peninsula like , given there lovely dark wooden doors and cabinets .

An incident where the reception refused to hand me smaller change for 1k hkd for having a staple mark which was accepted else where , not that I even noticed it bit u never deny a guest his request ,


All in all I highly recommend it and would definitely come back again .

Stayed May 2014, traveled as a couple
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Asia
Top Contributor
53 reviews 53 reviews
51 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 2, 2014

The Peninsula has long been on our list of 'must dos' and I was a little concerned that it wouldn't live up to expectations. But our stay was fantastic.

We had booked a Delux harbour view room - which was bigger than I was expecting and very nicely decorated. The only downside was that it was a smoking room and when we called to ask to move to a non-smoking room we were incredibly surprised to be shown to a corner suite overlooking the harbour. This room was absolutely spectacular and consisted of dining room, living room, bedroom, dressing room and enormous bathroom overlooking Kowloon. For an old hotel, I was surprised to see how high-tech it was - you can control the curtains, lights, heating and and TVs from an ipad. The TVs had a very wide range of channels and free movies.

We also booked a couples spa package - which included a fantastic bath tub overlooking the harbour - -and the massage was one of the best I've ever had.

The staff were friendly, helpful and professional and overall our experience was second to none.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 2, 2014

The Peninsula is a historic building on the Kowloon side of HK. It stands for elegance and old money glamour. A seriously seductive place to stay, get married, or for an overpriced high tea. Beautiful.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manama
Top Contributor
112 reviews 112 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed April 30, 2014

The hotel is over 85 years old and does a very good job combining the modern with the traditional. Everything here was spotless, high tech, and luxurious; but, we found the service somewhat lacking when it came to face to face communication. All our email communications prior to arrival, including those requesting the Rolls Royce pick up service and short notice lunch reservation at a popular restaurant, were dealt with promptly and with a great attitude. However, when we arrived at the hotel after a long flight, we felt we could have been greeted in a warmer, friendlier manner. The check in process was a bit slow and the staff seemed less than eager to help us along. This was not true of the staff at check out though. On the plus side, the wifi in the Rolls Royce was a nice touch and much appreciated. We were having a nice time in the car until our driver burped and filled the car with a pungent garlicky smell. Although you can probably blame this one on cultural differences, it was still an unpleasant experience for us.

We had breakfast in the Verandah, which we preferred over the lobby restaurant. The breakfast spread was not as extensive as other luxury hotels we've been to, but it served the purpose just fine.

We did ask for the shopping arcade discount vouchers upon check in, and were presented with an expired voucher for the chocolate shop. We didn't bother to go back and ask for another one, even though we purchased some delicious (and expensive!) chocolates. The rest of the shopping arcade was also really nice, offering numerous clothing and jewelry luxury brands.

The pool area in the tower section of the hotel was gorgeous, offering a great view of the harbor. We were here 18 years ago and don't remember the street view of the harbor being obstructed by the building across the street back then. It is now! We could see the harbor clearly though from the pool on the 8th floor. The pool was really nice, the kind of pool you'd want to swim in even if you're not particularly into swimming in hotel pools.

If you'd like to experience the best the city has to offer, then the Peninsula is it. The locals are very proud of the hotel. And, the VIPs prefer to stay here, although they like to be picked up from the airport and transported to the hotel by helicopter. Come here if you can afford it. It's practically a tourist destination and must see when in Hong Kong.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Hong Kong
#5 Spa Hotel in Hong Kong
#6 Luxury Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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