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“loved it!!” 5 of 5 stars
Review of The Excelsior, Hong Kong

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The Excelsior, Hong Kong
4.0 of 5 Hotel   |   No.281 Gloucester Road, Causeway Bay, Hong Kong, China (Wan Chai / Causeway Bay)   |  
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Hotel amenities
Ranked #81 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
armagh, ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“loved it!!”
5 of 5 stars Reviewed November 2, 2006

my wife and i stayed here in early october and were very impressed. we upgraded to a suite with a harbour view which was expensive although ultimately worth it as it was our wedding anniversary. Wehad a great night in the Dickens bar within the hotel and would definitely recommend you give it a try.
staff are efficient and friendly and the hotel is well situated. we absolutely loved hong kong and hope to return someday.....when we do it will be back to the excelsior.

  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,499 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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London, UK
Top Contributor
142 reviews 142 reviews
113 hotel reviews
Reviews in 97 cities Reviews in 97 cities
265 helpful votes 265 helpful votes
3 of 5 stars Reviewed November 1, 2006

I had read the reviews on tripadvisor, but at the end of the day, had no choice about staying here as it was to meet up with a friend who had already booked the hotel. I arrived on a Saturday afternoon about 5pm, and that is where the problems started. Took 10 minutes to get to the desk with the queue Despite requesting a non-smoking room and phoning to confirm such, I had to remind them of this specific request at checkin, and then they had no room for me when I arrived. I was told the room might be available at about 9pm (why?) but in the meantime I could shower and freshen up in a smoking room they had available. There was no offer of an upgrade as the hotel was full. I was prepared from the other reviews for this, so basically I had a controlled quiet hissy fit at reception, being escalated through three people up to the manager, before they "found" me a non-smoking side-harbour view room (1720). Luckily it was renovated, with a new bathroom, but the "view" was laughable.
Once in however, the room was spacious, quiet (apart from hallway noise), clean and comfortable. The housekeeping service was very efficient, and the facilities in the hotel excellent. Location also is very good, near MTR and walkable to Central if you like that kind of thing. Concierge was helpful with restaurant recommendations also. It is clearly an airline crew hotel though - they have a separate reception area (which had more staff than the regular one), and I spoke to a few different crew in the elevators during my time there, and they were all automatically in non-smoking rooms with an upgrade apparently. So regular tourists beware - re-confirm your booking and be prepared for a fight. I should note my friend who was staying there was put in a smoking room despite the non-smoking request at booking, and a non-smoking room was only made available two days into the three day stay (I am guessing once the aircrew checked out), despite him also receiving a promise of "9pm that night". And true to form in China, his clothes reeked of smoke every time he left his room.

  • Liked — location, clean
  • Disliked — lack of non-smoking rooms despite confirming, preference to aircrews
  • Tips/Secrets — reconfirm booking and be prepared for a fight
  • Stayed October 2006, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Wales
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 25, 2006

Recently spent eight nights in this hotel and I cannot praise it more highly. The room (grandluxe with harbour view on high floor), service (from beginning to end of my visit) and food were excellent! Furthermore the Excelsior is convenient for the underground (MTR). Will certainly stay there again if I make a return visit to Kong Kong.

  • Liked — cleanliness, view
  • Disliked — nothing!
  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 30, 2006

I was there for 2 nights. It is a large, busy hotel with many tourists, business guests and airline cabin crew. My room (2021) was comfortable and clean with a good view towards the sea. It is a little small and the bathroom will need renovation in the near future. However the facilities in the room were very good and I was pleased that an iron and ironing board were provided.

There is a wide variety of food outlets and something for every taste from fine dining to pub food in the Dickens bar. The meals that I had were all excellent and the food overall seemed to be of a very high standard.

My only criticism was the check-out. There was a queue of 8 people and I waited 15 minutes to get to the desk. The check-out process that the staff have to go through seems to be tortuous and very time consuming. I would suggest the front office management have a thorough review of the business process and IT systems used for check-out.

Check-out apart, I was very satisfied with my stay at the Excelsior and would stay there again.

  • Liked — The restaurants and the qualty of the food
  • Disliked — Check-out
  • Tips/Secrets — Good location, plenty of shopping nearby, great food. Traffic is very heavy so allow plenty of time to go to the airport.
  • Stayed September 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 23, 2006

We stayed in this hotel at the end of our 15 day Kuoni China tour.
Our room on the 12th floor had spectacular views over the harbour. An ever-changing picture of which one could never tire. The room was clean and well-presented with all the usual facilities. This is a very large international hotel with a range of bars and eating places. We ate in the Dickens bar late one evening. Food was acceptable but the atmosphere was smoky.

  • Liked — fantastic views
  • Disliked — very busy foyer
  • Stayed August 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 21, 2006

We chose this hotel as the agent had been there and said it was in a good location - very safe, and good value. We got there and reception asked if we wanted to upgrade to a full harbour view room on the exec floor for £50 night, and it included breakfast, and cocktails and canapes from 4-8pm, so we did and best money we spent, we got a lovely room, althought the bathrooms are very old, and desparately need a face lift, but never the less they were clean. The club exec lounge was so lovely for breakfast and to have snacks in for the afternoon, never busy and great views of harbour.

The pub on the lower ground is home from home too, for bar snacks, and staff offer great service too, very accommodating. Its not the Kowloon ShangriLa - but then the outside of there you think your in a dodgy place, as we stayed there due to being delayed at airport, but it is gorgeous inside, so would recommend staying there over the Excelscior if you don't mind the exterior, but Excelcsior couldn't fault for the money, just upgrade well worth it!

  • Liked — Exec Lounge and Bamboo in bedroom.
  • Disliked — Bathrooms
  • Stayed July 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
64 reviews 64 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed August 20, 2006

The last time I was in Hong Kong I stayed at the Island, Shagri-La. This time, it was business so I ended up at the Excelsior as most of my meetings were in Central. For starters, accomodation in Central or Causeway Bay are going to be expensive so that's a given.

The Excelsior is owned by the Mandarin Hotel group. It's a rather large and busy hotel, apparently a favorite booking for International airline crews. That being said, it's very efficient. Check in is fast and hassle free. I ended up with a room on the upper floor with a harbour view. My usual needs, quiet room, broadband connection, mini-bar, hotel safe and good location were well served.

There's a very nice pub down in the basement, serving decent food, beer, wine and spirits which seems to be frequented by a mix of expatriates and locals.

All things considered, primarily location, this hotel is decent accomodation for a Central location.

  • Liked — Efficiency
  • Stayed July 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#20 Spa Hotel in Hong Kong
#51 Family Hotel in Hong Kong
#62 Romantic Hotel in Hong Kong
#64 Luxury Hotel in Hong Kong
#67 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Excelsior, Hong Kong 4*
Number of rooms: 884
Official Description (provided by the hotel):
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. ... more   less 
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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