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“World class” 5 of 5 stars
Review of Mandarin Oriental, Hong Kong

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Mandarin Oriental, Hong Kong
5.0 of 5 Hotel   |   No.5 Connaught Road, Central, Hong Kong, China (Central)   |  
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Ranked #5 of 691 Hotels in Hong Kong
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“World class”
5 of 5 stars Reviewed February 21, 2014

This is a truly fantastic hotel. The moment you walk in the door it is obvious that you have entered one of the finest hotels in the world.

The rooms are beautiful.

The service is better than at any other hotel I've experienced.

There are excellent dining options and great nightlife on site.

The location is great.

Stayed August 2013, traveled as a couple
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1,685 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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  • Dutch first
  • English first
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English first
Melbourne, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 21, 2014 via mobile

Very friendly staff. I arrived late in the evening and was very tired. They took me to my room and showed me around and really made me feel relaxed and comfortable. That is the first time any hotel has ever done that in my travels.
No issue to small to resolve quickly.
Rooms are very well appointed and clean. I would not change anything about the rooms.
Nice place to have breakfast either on your own or as a business meeting

Good location, very easy to navigate around Hong Kong via the rear entrance

Happily recommend

Stayed February 2014, traveled on business
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Milan, Italy
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2014

Special effects? Enormous building? No thanks: i just want to be free to imagine to be at home, served and revered! Hihihi. That's why I chose Mandarin Hotel in Hong Kong. I had what I expected and... more!
Everything is perfect with a lot of privacy. All the employees are so courteous: always present, never bulky. Services at top level.
Superior room: perfect for me and my two children.
Great location for everything you want to do in HK.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed February 20, 2014

We felt welcomed from the moment we walked into the hotel. The service, particularly the concierge staff were exceptional and genuinely interested in bettering our experience of Hong Kong and the hotel itself. The attention to detail in the daily servicing of the room and the turn-down evening service were enough to make you feel special - I had left a scarf draped over a chair and returned to find it folded. I would love to model my own bathroom like the one in the room, especially the shower. Very easy location for access to shopping and sight-seeing and anything a little further afield the concierge team look after with full info and detail to ensure you have the best opportunity for a pleasant experience.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 20, 2014

I make it a point on my trips to Hong Kong to stay at least once a year at this elegant, superlative hotel. Each time I returned, as I did at the end of 2013, I was reminded of why the establishment deserves all the accolades from discerning travelers.
My last stay was as pleasant as the first time I stayed there over 30 years ago. Despite the intense competition posed by excellent newer hotels in the city, it has held on to its position at the top of the pecking order, a remarkable feat by any measure.
My two suggestions to the hotel are that first, it should provide two, not one, armchair in every room ( a source of perpetual mystification to me why 5-star hotels deliberately limit armchairs to one per room ); and second, to give preference to hotel guests who seek a table in its restaurants.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
1 review
5 of 5 stars Reviewed February 17, 2014

I have used the Mandarin Oriental hotel in Hong Kong since 1990 and had the privilege of being one of the first guests to try the Mandarin Grill when it reopened after the hotel's complete refurbishment. I wouldn't choose to stay in any other hotel in Hong Kong, despite having stayed at the Penninsular, Conrad, Landmark and Shangri La when various company events have placed me there. The service culture at the hotel is so strong, we had their general manager come and describe the philosophy to our senior staff. If you want to be truly pampered, experience service that is second to none and be at the most central location for all of Hong Kong's attractions, this is the only place to stay.

Room Tip: The rooms facing East have the best views but all are exceptionally appointed and quiet.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northampton, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2014

Well what can I say, the Mandarin Oriental, ticks all the boxes on every level. Beautiful, clean, the rooms are excellent, the staff are the most attentive and courteous I have ever come across. The gym is great. The food is of excellent quality. Couldn't fault it and this is the third time I have stayed here. Fabulous xx

Room Tip: All of them are good but request a harbour view
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Hong Kong

Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hong Kong
#4 Romantic Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#9 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Number of rooms: 541
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for nearly 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
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Also Known As:
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental

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