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“Flawless execution” 5 of 5 stars
Review of Mandarin Oriental, Hong Kong

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Mandarin Oriental, Hong Kong
5.0 of 5 Hotel   |   No.5 Connaught Road, Central, Hong Kong, China (Central)   |  
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Ranked #4 of 613 hotels in Hong Kong
sydney
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Flawless execution”
5 of 5 stars Reviewed October 1, 2013

The best service I had in a while. Everyone from room service, to spa attendant, to doorbell, to reception all knew the word "service". I even get to specify what fruit I want for my "fruit platter" when I request for in room dining.

Best bed and pillows, best sleep I had for 2 weeks (travelling for work).
Rooms are excellent.

Will stay with Mandarin Oriental again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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1 review
5 of 5 stars Reviewed September 30, 2013 via mobile

From the moment you enter to the moment you leave, luxury is the word. Amazing lobby and room. Great staff. Sublime dining. Its not cheap. But if I were rich id stay here a Lot. Staying here was the cherry n a wonderful trip to hk.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2013

When you enter The Mandarin Oriental, the hotel, a plush five star with an air of something bygone! The staff at the hotel also carry with them an air of old-fashioned politeness that you just don't see today. Polite, extremely efficient, the check in process can be as smooth as 3 minutes.
Speedy lifts take you up into the high towers. The view at the Mandarin Oriental is less than wonderful - you could overlook the street on which Prada stands, or an office building, but the interiors are wonderful that it compensates for all that you don't get outside.
From the bathrooms, to showers to beds this hotel spells excellence.
I had a particularly difficult problem of a parcel that I had to open - the hotel staff was so wonderfully helpful that it really made me feel like they really LOVED to serve.
Breakfasts were simply excellent - an array of western and chinese fare, there was no wanting in this department either.
Dinner at the restaurants proved to be of equal quality that the hotel upheld.
I would go back to the Mandarin Oriental, if ones budget allows at a heartbeat!

Room Tip: The hotel is fabulously located - right beside Central, walking distance to Airport express> I am...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

Service is out of this world, great rooms and fitness centre, especially the swimming pool where you are greeted with a newspaper, chilled water with fresh fruit and an attendant who follows you around with a fresh towel

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bad Homburg, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 22, 2013

Four nights here alone. Good location. Professional and attentive staff, despite all the guests, some remember you personally. The room is spacious and luxurious, everything is thought of, including new ice each daym an eye mask at night and very attentive cleaning. The highlight for me is the bathroom, the shower has a wow factor. The only let downs... Despite the room and its luxury, you can hear doors slamming along the corridor, and the pool is surprisingly small given the excellent gym and spa.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Coolum Beach, Australia
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 22, 2013

Sheer luxury service impeccable rooms views magnificent amenities in room astounding
Cannot say enough about the staff the service and decor
Fresh modern opulent
Close to ferry terminal
Got airport pick up - so easy through the airport. Usually take MTR which is fast efficient clean and so easy to use but had a tonne of bags for a conference
Even got a cd music menu in car!

Room Tip: Harbour views
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2013

I recently stayed here for the second time. What a hotel! This is how a 5 Star Business Hotel should operate. The location is excellent as The Mandarin is situated right in the Heart of Central and only a couple minutes walk to the MTR or a 6 minute stroll to the Star Ferry. Service is impeccable at ALL times. There are excellent restaurants to choose from. Make sure and experience the breakfast in The Clipper Lounge! And an early evening cold beer from The famous silver tankards in The Captain's Bar is a must! The rooms are luxuriously appointed with every conceivable amenity available. The views of the Hong Kong skyline are incredible. There is a fantastic Spa and Health Club on the top two floors. All in all, if you are going to Hong Kong for business or pleasure and want the best; The Mandarin Oriental is quite simply...The Best!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Hong Kong

Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for nearly 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
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Also Known As:
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental

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