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“Back again, didn't let me down!” 5 of 5 stars
Review of Mandarin Oriental, Hong Kong

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Mandarin Oriental, Hong Kong
5.0 of 5 Hotel   |   No.5 Connaught Road, Central, Hong Kong, China (Central)   |  
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Ranked #5 of 691 Hotels in Hong Kong
Maidstone, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Back again, didn't let me down!”
5 of 5 stars Reviewed March 23, 2013 via mobile

Great service, one of the best hotels in HK. Second time here this year on business and looked after brilliantly. See you again soon! Rooms very good and the check in at you room is the best. When you arrive of a 12 hour flight it's a nice way to check in. Breakfast is good with two places to eat. The buffet has a great selection but does stop serving around 10am.

Stayed February 2013, traveled on business
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1,632 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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English first
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 23, 2013

Quality all the way. The Mandarin Oriental still stands head and shoulders above most other hotels in Hong Kong. Excellent facilities, top class service. At the heart of Hong Kong the Mandarin is ideally placed for business or pleasure. Indulge yourself and you will be glad you did!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed March 20, 2013

Just returned from a trip to Hong Kong and China.Stayed once again at the Mandarin Oriental.What a fabulous hotel from the spectacular location to the rooms and staff,everything is top-notch.We had a suite which was perfection.The furnishings were beautiful the linen and towels beyond just good.I travelled with my fiancee Bea and she was bowled over by the entire experience.The staff waited on us hand and foot and we wanted for nothing.If I have ever stayed at a better hotel I can't remember.

Room Tip: It dosn't really matter but be guided by the check-in staff if in doubt.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 19, 2013

Stayed for two nights at the Mandarin in Hong Kong. Booked through Amex Centurion, therefore had the benefits... I was upgraded to a very nice Mandarin suite, which was amazing! Great friendly service throughout. The only downside might be some waiting time at breakfast.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 18, 2013

Just returned from two stays at this hotel - once at the beginning of a trip to mainland China and another for my last two days before returning home. I cannot say enough about the quality of the staff and the quality of the rooms. Everything down to the smallest detail is first class. I hope I can return soon.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2013

Really superb luxury hotel, with splendid location. We stayed here as part of our 3 week trip to Thailand & Hong Kong.

Arriving from Koh Samui after 8 days of relaxation, we were looking forward to Hong Kong as something very different! We had arrived over the Chinese New Year Holidays and found everywhere decorated and very festive, including the Manadrin Oriental.

Our room was on the 17th floor (out of 25) and on check in we were asked if we would like to move to a room with a front harbour view as there were to be fireworks over the bay to celebrate the New Year. We upgraded, I think the cost was very little, about $100 US, but the view was superb as was the firework show which lasted for nearly an hour.

Our room was adequate, not large, but then space in HK is at a premium, the bathroom was newly refurbished, and a little small. The shower was set up to flow onto the floor area beside the bath, so it splashed all over the tub etc, not well designed!

The breakfast in the Clipper Lougne was magnificent, with both wonderful waiter/waitress service and a huge array of both western and oriental foods of all descriptions arranged as buffet presentation - I counted 16 different fresh fruit options. A great way to start for a day of energetic sightseeing.

We did not eat in any of the other restaurants, as we were out most of the time, however we visited them all to see what we may have been missing. The view from the 25th floor Chinese restaurant was outstanding and we could quite see why it was so highly regarded.

When we came to leave, our flight was late at night and the hotel were able to arrange a late check out and we kept our room until 6pm with no extra charge - very helpful.

All in all a very stylish hotel, although now, one of the smallest building on the island, when it was opened in 1963 it was one of the very tallest; we would recommend it to visitors to Hong Kong.

Room Tip: Go for a high level floor, and a room with a view across Victoria Harbour towards Kowloon.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

It is definitely the best location for a hotel in Hongkong. Service is top notch, especially the Concierge staff. My husband and I had tea, what a wonderful experience from the silver to the pastries and the homemade jam. The services of the barber shop particularly the Shanghainese pedicure is phenomenal. Everything went well - room upgrade, late checkout, rooms now have a clothes steamer and coffee machine, I can go on and on...

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Hong Kong

Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Central , Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#5 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Number of rooms: 541
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for nearly 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
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Also Known As:
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental

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