We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Understated Luxury” 5 of 5 stars
Review of Mandarin Oriental, Hong Kong

Save Saved
You added Mandarin Oriental, Hong Kong to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mandarin Oriental, Hong Kong
5.0 of 5 Hotel   |   No.5 Connaught Road, Central, Hong Kong, China (Central)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Daily Dining/Spa Credit
Ranked #4 of 652 Hotels in Hong Kong
Top Contributor
137 reviews 137 reviews
40 hotel reviews
Reviews in 58 cities Reviews in 58 cities
132 helpful votes 132 helpful votes
“Understated Luxury”
5 of 5 stars Reviewed November 22, 2012 via mobile

Stayed here for two nights while on business in Hong Kong. This hotel is fantastic in terms of location, ambiance and service. Great welcome, very attentive staff, bedrooms luxurious and full of great touches and mod cons. Breakfast buffet varied and fresh. Gym on 24th floor well equipped and spacious. M bar on 25th floor - great cocktails, views and cool tunes! Location of hotel in Central is tops for business quarter and luxury shops/restaurants. Will definitely be back...

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,360 reviews from our community

Traveler rating
    1,131
    176
    32
    11
    9
See reviews for
167
375
133
568
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vienna, Austria
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 20, 2012

Mandarin Oriental HOng Kong - what do you want more in life.................
I had the opportunity to stay again at Mandarin Oriental in Hong Kong. Nothing changed - still one of the best Hotels I know in the world.
As we came from Doha and the Airline "forgot" our luggage in Doha we arrived without our luggage.
The Hotel ( concierge) was a great help to communicate with the airline and helped us to get the luggage as soon as possible. As we stayed only one night in Hong KOng and we had a quite long flight behind us - the Hotel helped us with a "survival box" We received in our room fresh underwear, t shirt, socks, shirt and additional toiletrees. Thank you soo much for this. It saved our afternoon and evening in HOng Kong. We could go for dinner in fresh and clean clothes.
Mandarin Oriental - just the BEST

Room Tip: try to get a room with Kawloon few - facing the water
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

Ive spent two nights in this hotel for my business trip to Hong Kong. Location is perfect with a walking distance from the business district and the shopping stores, hence It doesn't matter wether you are there on business or pleasure, it is the place to be in. Excellent service is provided by all staff. The room is large and spacious. It provides study desk, separated toilet from the bathtub and the shower area, Hermes toiletries, nespresso machine, and a steamer to iron your cloth with instead of the ordinary iron! The gym was good in size with plenty of technogym machines. Last but not least the food quality in the Cafe causette is very good.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Top Contributor
161 reviews 161 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed November 18, 2012

We recently returned to the Mandarin HK and from the minute you arrive at the front door you are made to feel like you have come home.
Everything about the hotel just oozes charm and character. In the sixteen years I have been visiting it has been refurbished and modernised more than once but has lost none of its style and grace. Nothing is ever too much trouble regardless of whether it's restaurant reservations for the concierge or another pillow from housekeeping.
Now it is time to count the days until my next visit to HK and the MO.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 15, 2012

We've travelled extensively across Asia, Australia and to a less extent Europe and this is possibly the best 5 star hotel ever. From the moment you're greeted at the entrance to the surprises you find within your room (such as "jet lag calming oil") you would not be disappointed. Yes it is expensive and possibly can't be justified as part of a big trip - BUT if you're in HK for only a few days and/or have a special occasion to celebrate then it's worth the splurge. The rooms have been renovated yet retain a uniquely Chinese feel, the gym is good and the location is perfect - only a few mins walk to the star ferry and central station. Overall loved it and would hope to be back again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 15, 2012

This has always been one of the grand hotels of Hong Kong, and apart from a brief period prior to its undergoing renovations when it was looking a little worn, it was a safe bet as a five star, meets-all-expectations inn.

The service is outstanding - and I always find it interesting to contrast top HK service with its equivalent in Japan. That in the former colony always comes off a little less subservient (and face it, subservience is a desired trait in hotel staff most of the time) than Tokyo's, and a little slicker with a tad of cockiness at times, but also more street smart and results-oriented. Trying is not the objective - delivering is. That can be a good thing - drinks details are memorized, your room preferences and idiosyncrasies are catered to and not questioned.

The room was "well appointed" (I'm not even sure what that means nowadays) and tastefully and well-designed. The bathroom was a little convoluted with the new "open" look a little impractical when it came to things like shaving, and good have done with a little more thought. The lighting system was not designed to be learnt in a day, and as such led to a few minutes of confusion when I wanted some immediate shuteye.

Laundry service is impeccable, as is the housekeeping staff. No task is beyond them and they are mindful of time constraints (in HK, time is a luxury).

The restaurants and M bar are great but a little busy at times as this great location means it is a power breakfast/cocktails scene 24/7. Room service always has some favorite MO dishes from around the region. Try the chicken rice if you're not going to stop in Singapore but have a hankering for that hard to perfect dish (the original chef was fired from the S'pore location when it changed hands years ago). The gym and spa are great - nice touches when you sometimes need a place to change and relax after checking out of your room and after a long day prior to an overnight flight.

They've done a great job to retain their position in an increasingly crowded market.

Room Tip: Away from the elevators tends to be quieter although insulation is very good.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire, uk
Top Contributor
80 reviews 80 reviews
69 hotel reviews
Reviews in 41 cities Reviews in 41 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 15, 2012

This hotel is now a bit older, a bit smaller and a bit less glitzy than competitors and all the better for it. It is very well located and service levels are very high with real service where the aim is to make your stay better, not just to impress you. The staff here will take your problem and solve it for you. The choice of dining and eating within the hotel is excellent.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mandarin Oriental, Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental, Hong Kong

Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for nearly 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Tingo, Travelocity, Ctrip DaoDao, HotelTravel.com, getaroom.com, Otel, TripOnline SA, Odigeo and Venere so you can book your Mandarin Oriental, Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental

Owners: What's your side of the story?

If you own or manage Mandarin Oriental, Hong Kong, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.