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“Possibly the best hotel we have ever stayed in” 5 of 5 stars
Review of Mandarin Oriental, Hong Kong

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Mandarin Oriental, Hong Kong
5.0 of 5 Hotel   |   No.5 Connaught Road, Central, Hong Kong, China (Central)   |  
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Ranked #4 of 581 hotels in Hong Kong
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
“Possibly the best hotel we have ever stayed in”
5 of 5 stars Reviewed November 15, 2012

We've travelled extensively across Asia, Australia and to a less extent Europe and this is possibly the best 5 star hotel ever. From the moment you're greeted at the entrance to the surprises you find within your room (such as "jet lag calming oil") you would not be disappointed. Yes it is expensive and possibly can't be justified as part of a big trip - BUT if you're in HK for only a few days and/or have a special occasion to celebrate then it's worth the splurge. The rooms have been renovated yet retain a uniquely Chinese feel, the gym is good and the location is perfect - only a few mins walk to the star ferry and central station. Overall loved it and would hope to be back again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,231 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 15, 2012

This has always been one of the grand hotels of Hong Kong, and apart from a brief period prior to its undergoing renovations when it was looking a little worn, it was a safe bet as a five star, meets-all-expectations inn.

The service is outstanding - and I always find it interesting to contrast top HK service with its equivalent in Japan. That in the former colony always comes off a little less subservient (and face it, subservience is a desired trait in hotel staff most of the time) than Tokyo's, and a little slicker with a tad of cockiness at times, but also more street smart and results-oriented. Trying is not the objective - delivering is. That can be a good thing - drinks details are memorized, your room preferences and idiosyncrasies are catered to and not questioned.

The room was "well appointed" (I'm not even sure what that means nowadays) and tastefully and well-designed. The bathroom was a little convoluted with the new "open" look a little impractical when it came to things like shaving, and good have done with a little more thought. The lighting system was not designed to be learnt in a day, and as such led to a few minutes of confusion when I wanted some immediate shuteye.

Laundry service is impeccable, as is the housekeeping staff. No task is beyond them and they are mindful of time constraints (in HK, time is a luxury).

The restaurants and M bar are great but a little busy at times as this great location means it is a power breakfast/cocktails scene 24/7. Room service always has some favorite MO dishes from around the region. Try the chicken rice if you're not going to stop in Singapore but have a hankering for that hard to perfect dish (the original chef was fired from the S'pore location when it changed hands years ago). The gym and spa are great - nice touches when you sometimes need a place to change and relax after checking out of your room and after a long day prior to an overnight flight.

They've done a great job to retain their position in an increasingly crowded market.

Room Tip: Away from the elevators tends to be quieter although insulation is very good.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cheshire, uk
Top Contributor
67 reviews 67 reviews
65 hotel reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed November 15, 2012

This hotel is now a bit older, a bit smaller and a bit less glitzy than competitors and all the better for it. It is very well located and service levels are very high with real service where the aim is to make your stay better, not just to impress you. The staff here will take your problem and solve it for you. The choice of dining and eating within the hotel is excellent.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MD
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

My wife and I decided to see Hong Kong so we booked the Mandarin Oriental. After much thought, we decided to purchase the Mandarins airport service, knowing our trip from Baltimore would be strenuous. We arrived at 10:30pm Friday evening into HK. As we were departing the plane, Mandarin Oriental personnel picked us up with a airport cart and escorted us all the way through customs, then unto the waiting Mercedes. Upon arrival at the Mandarin, they took us straight to our suite, which was lushly supplied with complementary wine, tea, fruit and other items, and checked us in. The fruit was replenished daily and the coffees, (3 kinds), were lavishly supplied daily. The room also has a tea pot, and they supply caked red tea, (expensive and lush), for your caffeine enjoyment. Room service was extraordinary, and tastefully done. The Concierges, breakfast buffet staff, and everyone in the resort, are top notch professionals. The Mandarin employees are such genuine people with smiles so warm and welcoming. From the doorman to the spa personnel, everyone, made us feel very important and well looked after. I have been to the Four Seasons, and am a regular customer of the Ritz Carlton, and must say that the Mandarin Oriental Hong Kong out performed these places. They made our stay an extraordinary beautiful experience.

Room Tip: 23rd foor suite
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri50
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 14, 2012

Stayed in this hotel in October of 2011. Very nice hotel. Room set up was a tad strange, but service was impeccable. Way above board on service. Not sure as to value as someone else was picking up tab for room. Restaurant was good, as well.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ho Chi Minh City, Vietnam
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I just recently stayed for one night. this hotel is definately the best i have ever stayed in. The staff in every department couldn't do enough for me, they were friendly, efficient, reliable & helpful and nothing was too much trouble and the rooom was spacious, modern, clean, well appointed and quiet. Excellent location. Bathroom was modern and the shampoo and bosy wash were fab. The mini bar is well stocked and just such a nice touch. Fresh juices each morning and the cafe for breakfast had pretty decent coffee but an excellent atmosphere.

I could not recommend this hotel highly enough. I will be recommending it and it will be my go to hotel for my regular visits in hong kong.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roches Noire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 11, 2012

Splendid. Nothing more to say. The best staff ever encountered at any property. Rooms are perfect and the restaurants great. Don't miss the cakes at the cake shop. The concierge has to be one of the best i have ever come across. Don't hesitate to visit this landmark.

Room Tip: Harbor view rooms a must.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Hong Kong

Also Known As:
Mandarin Oriental, Hong Kong Hotel
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental
Hong Kong Mandarin
Mandarin Oriental, Hong Kong
Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for nearly 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
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