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“Amazing Views - great location” 5 of 5 stars
Review of Marco Polo Hongkong Hotel

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Marco Polo Hongkong Hotel
4.5 of 5 Hotel   |   No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Hotel website
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Hotel amenities
Special Offer
Canton Lounge Opens
Ranked #34 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Amazing Views - great location”
5 of 5 stars Reviewed yesterday NEW

The hotel is in a great location right beside the Star Ferry terminal on Kowloon. I strongly recommend the harbour view rooms – higher the floor the better. The views are absolutely amazing. Worth every penny.

Room Tip: Go for the harbour view rooms.
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, today
Dear wayne744,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,369 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Marco Polo Gateway hotel in Tsim Sa Tsui has the perfect location for the family to stay. It is very conveniently located for shopping and dining. It caters to all generations- kids, teenagers and adults. To top it all. renovated rooms are modern looking and maintained well. Highly recommended, definitely will go back and stay there when i visit HK again.

Room Tip: We got the non smoking floor with double bed. Room is very large and can accomodate 4
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, yesterday
Dear Gina T,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 2 nights after coming back from Guanzhou Canton fair. Very nice hotel. The check-in, the room, the check out, beddings, bathroom, everything was perfect. Was surprised and happy to see a smart fone on the office table in our room. Found out it was a complimentary mobile phone and wifi hot spot to use during my stay in Marco Polo. Very thoughtful and convenient. I never lost contact with my kids everywhere we went. Location was very near the high-end shops which I am not very fond of. So we still walked to Nathan road to do most of our shopping. The hotel is near the Star Ferry where we took a short boat ride going to Central. My only negative about this hotel is that its quite far from the bus stop where we can take the A21 city flyer going to and from the airport. We had 3 luggages and was very inconvenient for me to walk from the hotel to Nathan road to wait for the bus. So we ended up taking the free shuttle bus of the Airport Express. Much more expensive but more convenient. By the way, I included the Canton Lounge on our stay where we can lounge and have drinks and eat snack. Personally I didnt like it. So few choices. I would probably stay here again but would not avail the lounge. It was an additional HKD 440 for me and my wife. Overall it was a great stay.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 3 days ago
Dear Dallas4594,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to learn that you had a pleasant stay with us. Rest assured that your suggestion about having more snack variety at Canton Lounge has been taken note and that our team will look into addressing it accordingly. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Our family of 4, 2 x adults and 2 x small children booked into a family suite at Marco Polo HK.
The price reflected very fair comparitive value in Kowloon and the cleanliness of the room, the helpfulness of all staff etc was exemplary in every respect. At check-in, we were offered the use of the Canton Club room for the duration of our stay at a discounted introductory price. This was like a Business Class airline lounge. Also scepticle that we would use it sufficiently to justify the cost, we decided to take it and give it a go. What a great decision! We had family breakfast and evening snacks and drinks there everyday, and it was just a prefect solution for our family's ages and needs. We unreservedly recommend this hotel to any travellers, esp those with young children.

Room Tip: Book a family suite and take the Canton Club offer
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 4 days ago
Dear Bert9565,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed at the Marco Polo Hong Kong Hotel a couple of weeks ago. We stayed on the continental club floor which turned out to be a great choice. The hotel staff were attentive and helpful. The rooms were spacious and very comfortable. In fact we slept like babies every night! The continental club offered complimentary breakfast, both buffet and cooked to order items, an afternoon tea and evening hospitality from 5:30 to 8:30 which included nibbles and both alcoholic and non-alcoholic beverages. After spending our 3rd day shopping, we returned to our room only to discover that there was a problem with the door lock. Staff immediately responded to our distress and, since maintenance was not sure how long it would take to fix the problem, we were moved from our city view room to a partial harbor room. The staff even assisted in helping us pack and move our belongings. We certainly will consider this to be our home away from home the next time we visit Hong Kong.

Room Tip: I found the city view room to be quieter, however I wouldn't give up the partial harbor view for...
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 4 days ago
Dear sw1170,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh Province, Saudi Arabia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The suits were excellent , the service was the best. Clean rooms and bathrooms . They had wifi access inside the rooms . The breakfast buffet was AH-MAZING !! The TV unfortunatly was all in chinese . My room didn't have the best view, it overlooked a building apperently and offices . But all in all i would go there again and again . The whole trip was great .

the lobby is in front of the mall . it's located in the middle of Conton road .

Room Tip: quite suits , comfy , clean
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 1 week ago
Dear Haypha A,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

The Marco Polo Hong Kong is in an ideal location right on the harbour near the Star Ferry Terminal. We arrived on a cruise ship from Singapore and walked straight off the ship and into the hotel. The hotels' service was efficient and helpful. We only had a standard room which unfortunately overlooked a roof and driveway. The room was large but badly designed with a tiny bathroom but large dressing room. The bed was only a double size - a rarity in todays market especially as this is a 5 star hotel. We were surprised to find that after a day out everything was cleaned except a half filled jug of milk, sugar wrappers and dirty cups were left in the preparation area. We would have rung and complained but it was late at night. The service by the pool was good with staff bringing cold water and offering apples and newspapers. The free use Smart phone was a great idea and was a help in finding things over the 3 days. The hotel has a shopping centre next door with plenty of restaurants and shops to keep you busy. There is also a free bus to the airport train station beside the hotel which runs every 10 mins or so.
My husband had a problem finding somewhere to smoke and had to resort to standing in the street - maybe a smoking area with seating out near the car park with ashtrays would be good.
Next time we would definitely book a harbour view room!

Room Tip: Pay extra and get a room with a view
See more room tips
  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 1 week ago
Dear aus-54,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to learn that you had a pleasant stay with us. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel.

With warm regards from the world's most dramatic waterfront,

James M. Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Hong Kong
#25 Family Hotel in Hong Kong
#31 Luxury Hotel in Hong Kong
#34 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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