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“Great hotel, excellent service” 5 of 5 stars
Review of JW Marriott Hotel Hong Kong

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JW Marriott Hotel Hong Kong
5.0 of 5 Hotel   |   Pacific Place, 88 Queensway, Hong Kong, China (Admiralty)   |  
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Ranked #21 of 691 Hotels in Hong Kong
New jersey
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Great hotel, excellent service”
5 of 5 stars Reviewed June 20, 2013

I stayed here for 3 nights and the location was great. The rooms were very clean. I grabbed a quick bite for breakfast in the coffee shop off the lobby (the coffee was great!). The gym was top notch; nice equipment, sauna and hot tub. It was probably the best gym I have used at a hotel. The staff was very friendly. I would definately stay again next time I am in Hong Kong for business

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,140 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 20, 2013

This is a five star hotel in terms of facilities and the quality of the environment. It is not a five star hotel in terms of putting customers first. Everything is fine until you reach a point where you Are not satisfied with something and at that point all that matters to the hotel management is the bottom line. money trumps customers - in this instance there was an error made somewhere between expedia.co.uk, where the booking was made, and the hotel regarding the type of room we had booked. To cut a very long story short the management chose to ignore irrefutable evidence that the error wasn't the customers error but both expedias error and their own staffs error, just so the could collect another few pounds...Thus is a five star mercenary experience

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2013

The JW Marriott at Pacific Place, Central, Hong Kong is the hotel against which I compare all others. Great location, wonderful accommodations, excellent restaurants, and the nicest most attentive staff one could ask for. This JW is, in my opinion, one of the top hotels in the world.
There are many options in HK, but none better than this.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 15, 2013

We stayed at the JW Marriott for 7 nights as part of a 3 week trip to Asia. This was our first visit to Hong Kong. We took the Airport Express to Hong Kong station and then the free hotel bus to the Marriott. This was a really easy and straight forward way to get there. The hotel buses are well signposted once you get off the airport express and the shuttle bus goes every 20 mins. H1 is the bus for the Marriott and the Pacific Place hotels are the first stop, the Marriott being the 4th of the Pacific Place stops.

Check in was efficient and friendly, in fact the friendliness of all the staff at the Marriott was remarkable. Thanks to my girlfriends Marriott Gold Card we were given a room on the 32 floor overlooking the harbour. The JW is a block or 2 back from the shore and the distance seems to be increasing thanks to land reclamation but the view was still amazing. There are other hotels with better views of the harbour but I never tired of watching the boats move to and fro.
The JW is an excellent base for sightseeing and traveling around Hong Kong. There is direct access to the MTR from the mall under the hotel and there are tram and bus stops just outside.
There are many restaurants in the Pacific Mall as well as a great supermarket on the bottom floor. Most of the rest of the shops are seriously upmarket, quite a lot of window shopping going on but we didn't see many purchases being made!

You can access a number of other hotels from the mall without going outside, we had drinks in both the Conrad and the Shangri La. Whilst we only can compare the lobbies, bars and staff friendliness we preferred the JW to the other hotels.

The swimming pool at the JW was closed for renovations while we were there, this was disappointing because we weren't informed before hand, in fact the hotel website said that the pool had re-opened in February after a major renovation. We were able to use the pools at the Conrad and the Shangri La.
Our room was beautifully appointed, very comfortable bed, great desk and armchair - can't see anyone getting much work done with that view! The bathroom had everything you would expect. Seperate shower with good water pressure.
The only thing of note that was lacking were power sockets! Only 2 in the whole room, with 2 ipads, and 3 phones to charge as well as using the hairdryer and iron 2 sockets didn't quite cut it!

The food and beverage outlets in the hotel are many and varied. We had the choice of having breakfast either in the Executive lounge on the 33rd/34th Floor or the Marriott Cafe. We chose the Marriott Cafe at the Lobby level, mainly because of the much broader buffet selection and more space. The breakfast buffet was very extensive, great food and good service.
We visited the Executive Lounge most evenings for a drink before dinner, wine and spirits are available in the lounge between 5.30pm and 8pm. The lounge is on 2 floors, food and drink downstairs with more seating upstairs. The views make it a great spot for an early evening drink.

We chose to eat out most nights to experience Hong Kong although we did eat in the Marriott Cafe one evening and had lunch in the Lobby Lounge once. Both were very fine in an international hotel sort of way.
The Lobby Lounge seemed to be full every day at lunchtime, it seems to be a firm favourite with people who live and work nearby.
The Q88 wine bar is the hotel's bar. It has a great selection of wines by the glass. The live entertainment was interesting! A reasonably good band but way too loud! A number of people were complaining about the volume, so much so that the band took to announcing that if you didnt like the volume 'you were in the wrong place' That would be fine in a club or an external bar but the Q88 is the only bar in the hotel. The bands attitude was rude, arrogant and bizarre! We simply asked to take our wine out to the Lobby Lounge, this was accommodated very efficiently and was quite obviously a regular occurrence.
We had a wonderful week at the JW Marriott with the outstanding memory being the friendliness of the staff. We would definitely return.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

The hotel was located in Admiralty. The Admiralty MTR (train station) is located a few minutes stroll through the shopping mall on the lower ground level of the hotel.

The rooms were adequate with a desk by the window and an armchair and foot stool. The bed was extremely comfortable and there was very little noise on the 8th floor. The bathroom has a bath and separate shower.

Room service was nice for breakfast and dinner with lots of choice. Service was outstanding. Would visit again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 9, 2013 via mobile

This hotel was located in Central, HK , Admiralty MTR station. Victoria Peak Tram was about 10 minutes walk.
The service is outstanding from bell service to housekeeping. The gym was well attended to, there are towels and water on each machine. Fruits were available daily.
There is a Park n Shop in the connecting Queensway Mall and Watson's Pharmacy in Pacific Place.
Unfortunately, the swimming pool was under renovations but we were given access to use Shangri La's pool. That was a great plus!
I can't wait to go back !

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
120 reviews 120 reviews
99 hotel reviews
Reviews in 86 cities Reviews in 86 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed June 9, 2013

I've stayed here several times and I am never disappointed.

The staff are very professional, polite and efficient. Check in is always fast, the rooms are fine. The bathroom is sizeable and nice, the room itself is compact, the bed is comfortable and the view nice. I love it when I arrive at night and there is chinese tea brought to the room. It's a nice touch. The location is excellent. I will often walk back from Central to the hotel

I really like the fitness facilities and I have had excellent massages at relatively short notice.

Would definitely recommend

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Hong Kong

Address: Pacific Place, 88 Queensway, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Hong Kong
#20 Luxury Hotel in Hong Kong
#20 Romantic Hotel in Hong Kong
#22 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — JW Marriott Hotel Hong Kong 5*
Number of rooms: 602
Official Description (provided by the hotel):
Hong Kong is a cultural centre renowned for its entertainment, shopping and cuisine. When looking for an exquisite Hong Kong hotel, the JW Marriott Hotel Hong Kong offers an ideal location set atop the world-famous Pacific Place. The guestrooms boast breathtaking views, contemporary furnishings, luxurious bedding, 42" flat-panel TV and include free internet in all guestrooms. Relax with a dip in the outdoor pool. Stay fit at our 24-hour health club. Enjoy dining at one of our eight award-winning restaurants. We offer the finest event facilities to suit a variety of occasions and functions of varying sizes. Our ballroom, the largest on Hong Kong Island can accommodate up to 1,100 guests for receptions. Discover the many rewarding experiences JW Marriott Hotel Hong Kong can offer to complete a memorable stay, whether for business or leisure. ... more   less 
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Also Known As:
Jw Marriott Hong Kong
Marriott Hong Kong
Hong Kong Marriott
JW Marriott Hotel Hong Kong

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