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“Good Location - Good Hotel” 4 of 5 stars
Review of JW Marriott Hotel Hong Kong

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JW Marriott Hotel Hong Kong
5.0 of 5 Hotel   |   Pacific Place, 88 Queensway, Hong Kong, China (Admiralty)   |  
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Ranked #21 of 651 hotels in Hong Kong
Malaysia
Top Contributor
187 reviews 187 reviews
32 hotel reviews
Reviews in 53 cities Reviews in 53 cities
103 helpful votes 103 helpful votes
“Good Location - Good Hotel”
4 of 5 stars Reviewed November 22, 2012

It's a Marriott - how to fault it. It's certainly 4 stars plus - not quite as opulent as other of the big hotels either in Pacific Place or in Central District.
Excellent food options - excellent service. I have enjoyed staying there for the past 20 years and still go back on a regular basis. It is a wonderful hotel. My but --- the rooms are getting to look unexciting despite the space and the amenities. Still good value for money and still an enjpyable stay

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 21, 2012

The hotel was beautiful with wonderful service, and amenities. Our room had a harbour view. Whilst at the higher end of the pricing scale, the hotel lived up to its reputation and offered everything it promises. Situated in a lovely part of Hong Kong, it adjoins an upmarket shopping centre with top end retailers (versace, Louis Vuitton etc). Love it.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
101 reviews 101 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 21, 2012 via mobile

Second time I stayed but this time was a disappointed. Conrad any time over JWT in HKG. The toilet in the bathroom had stains like you find in run down hotels.. How ???? Can they let this happen...very sorry to point this out

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC
Top Contributor
67 reviews 67 reviews
64 hotel reviews
Reviews in 48 cities Reviews in 48 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed November 18, 2012 via mobile

My least favorite Pacific Place Hotel.

I checked in around midnight for my one night stay.

My preferred king-size was not available and I was thus given a queen-size harbor view room.

Before unpacking and settling in my nose told me that this room may well be a non-smoking room (albeit without no-smoking sign). Quick call to reception yielded the usual "we'll come and spray" response. Is there really anybody out there who finds this acceptable. I did not ... room change to 21st floor for a 2 queen-size bedroom.

Good size, decent bathroom. Somehow I could not 100% close the wide curtains and hence too early wake-up.

I went for breakfast at the Marriott Cafe; decent breakfast buffet.

Stayed November 2012, traveled on business
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cheshire, uk
Top Contributor
74 reviews 74 reviews
68 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 15, 2012

Slightly remote- some distance from central and a bit of a walk to the ferries, but has the shopping of Pacific Place below, This hotel is a good big chain hotel that is inoffensive and functions well but is by no means exceptional in any part. The rooms are a decent size and good for working in and the staff are fine- they just don't go the extra mile- you definitely feel as if you are being processed. However access to the executive lounge is well worth having as it has great views and great food. If you want a stress free business trip well worthwhile, anything look elsewhere

Room Tip: Choose one with Exec club access
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mumbai (Bombay), India
Top Contributor
63 reviews 63 reviews
63 hotel reviews
Reviews in 49 cities Reviews in 49 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed at the JWM for 3 nights. I travel to HK often and being a 5-star, i would probably compare this hotel to the other 5-stars (Conrad, Grand Hyatt etc) and rate it accordingly.

Positives:
- location is very good as its a short taxi ride to Central and right above the Pacific Place mall which makes it very handy for food, shopping and even a cinema.
- the hotel is clean and very apt for a business stay. The room internet is strong and has all the right amenities i.e. Bose system, ipod dock, DVD player, etc.
- the rooms are quite. I didnt notice the cleaning staff even one day, which makes the hotel very efficient.
- the check-in / check-out was fast and efficient.

Negatives:
- as compared to the next-door Conrad, the rooms were considerable smaller and probably less exquisite. The Conrad has much more updated rooms, larger in size.
- the bathrooms were again smaller as compared to both Grand Hyatt and the Conrad.
- i tried the Marriott Cafe one night however the food came after about 45 mins of wait. They did try to compensate by giving a complementary drink but the wait was too long.

Net net, its a very good business hotel no doubt and definitely worth a 2nd visit and stay. However if you are looking for something more lavish and ready to spend the extra HKD, maybe the Conrad or the Grand Hyatt is better,

Room Tip: Take a higher floor room
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri50
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 14, 2012

Stayed at this hotel 4 nights on business. Excellent choice, excellent location and excellent service. Concierge lounge was well tended and provided great breakfast, decent snacks, and good desserts in evening. Utilized restaurant (Cafe) for breakfast one morning and that was also excellent. Would highly recommend for business or pleasure. Hotel is attached to Pacific Place mall as well.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Hong Kong

Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#19 Luxury Hotel in Hong Kong
#20 Business Hotel in Hong Kong
#21 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — JW Marriott Hotel Hong Kong 5*
Official Description (provided by the hotel):
Hong Kong is a cultural centre renowned for its entertainment, shopping and cuisine. When looking for an exquisite Hong Kong hotel, the JW Marriott Hotel Hong Kong offers an ideal location set atop the world-famous Pacific Place. The guestrooms boast breathtaking views, contemporary furnishings, luxurious bedding, 42" flat-panel TV and include free internet in all guestrooms. Relax with a dip in the outdoor pool. Stay fit at our 24-hour health club. Enjoy dining at one of our eight award-winning restaurants. We offer the finest event facilities to suit a variety of occasions and functions of varying sizes. Our ballroom, the largest on Hong Kong Island can accommodate up to 1,100 guests for receptions. Discover the many rewarding experiences JW Marriott Hotel Hong Kong can offer to complete a memorable stay, whether for business or leisure. ... more   less 
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Also Known As:
Jw Marriott Hong Kong
Marriott Hong Kong
Hong Kong Marriott
JW Marriott Hotel Hong Kong

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