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“Could not fail location and service for our first visit in HK” 5 of 5 stars
Review of Novotel Century Hong Kong

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Novotel Century Hong Kong
4.0 of 5 Hotel   |   No.238 Jaffe Road, Wanchai, Hong Kong, China (Wan Chai / Causeway Bay)   |  
Hotel website
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Hotel amenities
Special Offer
2 nights free breakfast
Ranked #111 of 691 Hotels in Hong Kong
london
Top Contributor
153 reviews 153 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
99 helpful votes 99 helpful votes
“Could not fail location and service for our first visit in HK”
5 of 5 stars Reviewed August 14, 2013

Lovely and well located hotel in Wanchai although causeway bay MTR is nearest. We traveled by red taxi 400 $ HK from airport to front of the hotel is better value for a family of 4 including luggage rather than wait for shuttle bus or pay express train + shuttle service to hotel . Prompt and efficient service via email with concierge regarding best option for accessing the hotel from the airport.
Rooms are roomier than others hotel I visited (free Wi-Fi too) . Having booked a double room + offered second room for kids half price + deal with breakfast - having a decent pool in the middle of town with 33 degrees centigrade on heat of the day (especially travelling with teens or children) is rather a luxury . We enjoyed the pool every afternoon around 4 pm, it was never too busy. Very friendly staff in the gym/pool area.
I had relatives awaiting for us in the reception area on several occasion but no one ever complained about them. All staff were happy to oblige when we requested a taxi or information about how to get somewhere.

Breakfast buffet was very good value and excellent choice (my kids just complained about not having plain mineral water - flavoured jugs were available with lemon or orange - and lack of choices for juice , only apple and orange ) - I think they could do better in the coffee - too bitter - stick to tea !!!

I like the wide reception area , cool and fragrant with jasmine - staff around were very vigilant - the cafe is also very convenient to meet work contacts.
Hotel is well located for transport : escalator behind hotel leading to ferry terminal to Kowloon, tram on Hennessy road , shops , restaurants and supermarket around the area.

This hotel is not recommended for low budget travelers. It is not luxury but rather mid-range.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this review, August 21, 2013
Dear Values Guest ,

I thank you for your kind words and comments following your last stay with us. We genuinely try and make our guests' stays with us as personal and memorable as possible.It is always a great pleasure to read guests satisfaction like yours. We are always benchmarking ahead to constantly incorporate great services.

I look forward to welcoming you back on your next visit.

Best Regards
Vanessa HO
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,949 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ancona, Italy
1 review
3 of 5 stars Reviewed August 9, 2013

It was NOT my first time at this Hotel...and the location is Good for my Business Appoitnments...Unfortunately, the "attitude" of the Staff (one in particular...NOT everbody...) was TERRIBLE...!!! While waiting for a one of My customer to pick me up at the Hall of the Hotel in the afternoon, I was using MY iPad and "taking advantage" of teh Hall Free Wifi..., I was approached by a Lady whom was sititing at the Customer Service Desk whom QUITE ABRUPTLY asked me:"when is your appointment...??? It is a LONG time You are sitting here...". At first, I replied that I was waiting for a Customer of mine and THEN, after realizing of such an UNPOLITE "approach"...I went to the Reception to ask for an explanation HOW COME a Paying Customer would be asked such a "stupid/unpolite" question WITHOUT even been asked, by the Lady, IF I was a Staying Customer of the Hotel or a GENERAL walk in visitor "taking advantage" of the FREE Wifi...NO General Manager "on duty" (it was mid afternoon time NOT 3 o'clock in the morning....) and NOBODy attended my "VIBRANT" request from an explanation etc. etc.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this review, August 12, 2013
Dear Values Guest,

Thank you for your valuable comments on your recent stay at our hotel.

We are truly sorry to hear your disappointment regarding our frontline staff service attitude. We have passed your comment to the respective manager for further follow up; also appropriate coaching has carried out immediately to enhance our staff’s service and product knowledge.

We earnestly hoped that you will give us another opportunity to impress you when you are next in Hong Kong!

Best Regards
Vanessa HO
Guest Relations Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
4 of 5 stars Reviewed August 5, 2013

Overall I had a good stay at this hotel. It was close to the HKTDC, and in a walking distance to all the main points. The room was comfortable and had a great view. The gym was small but good and the sauna was excellent.

Only complain I have is about a lady at the front desk. When I called about a package that had to come to my room, I couldn't understand what she was saying since she talked too fast, and her accent didn't make it any easier. When I ask her to repeat what she said, she rudely asked "Do you speak English?". The rest of the staff was very welcoming and helpful.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this review, August 12, 2013
Dear Values Guest,

Thank you for your valuable feedback on Tripadvisor.

We are glad that you liked our great location and facilities; however we regret to hear about your unpleasant experience during your stay with us. Please accept our sincere apologies.
We have briefed and reminded our team on the importance in the creation of warm welcome ambience for all guests.

Once again, thank you for your comments and we look forward to welcoming you again to Novotel Century Hong Kong soon.

Best Regards
Vanessa HO
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2013

This boutique like hotel is located perfectly on Hong Kong Island in Wanchai. It is close to the subways, ferry to Tsim Sha Tsui, causeway to Kowloon and near the HK Convention Center. It is a high traffic hotel with free WIFI only in the lobby/restaurant area. The staff was very helpful from the front desk to the concierge. The rooms are small and not laid out too well. The desk area is situated right at the foot of the bed which does not allow for easy access for anyone to get by. They should switch the TV with the desk area. The hotel is close to the Peak, Lan Kwai Fong and shopping. There are some good restaurants in the area as well. I would stay there again just because it was a convenient location on Hong Kong Island.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Century Hong Kong

Address: No.238 Jaffe Road, Wanchai, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Luxury Hotel in Hong Kong
#82 Romantic Hotel in Hong Kong
#82 Business Hotel in Hong Kong
#90 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Century Hong Kong 4*
Number of rooms: 510
Official Description (provided by the hotel):
Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge. ... more   less 
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Also Known As:
Novotel Century Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong
Hong Kong Novotel

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