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“Outstanding Hip Hotel” 5 of 5 stars
Review of Hotel Madera Hong Kong

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Hotel Madera Hong Kong
4.0 of 5 Hotel   |   No.1 Cheong Lok Street, Jordan, Hong Kong, China (Jordan / Yau Ma Tei)   |  
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Ranked #34 of 693 Hotels in Hong Kong
Hermosa Beach, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Outstanding Hip Hotel”
5 of 5 stars Reviewed August 29, 2014

After walking past Hotel Madera we decided to move from the Novotel, which was a block away, to the Madera and wish we had made the transfer sooner. What an impressive hotel with the friendliest staff in all of Hong Kong. Our room was located on the 23rd floor and was absolutely beautiful with large windows showcasing the most impressive views of Kowloon. The bathroom was huge with a Jacuzzi bathtub, a separate shower and double sinks. Little touches make this hotel special like using different colored towels in the bathroom so you don't get confused on who's who's, free snacks and sodas from the mini bar and most of all a free cell phone with local and international calling to use during your stay...wow. The designers of this hotel are provocative thinkers and "hit the nail on the head"....hip, trendy and comfortable. The gallery just off the reception desk shows just how unique this hotel is. A real blast from the past with old album covers mounted on the wall as you enter the gallery will keep you entertained. This hotel is built to impress!
The location is seconds off busy Nathan Road on a small quiet street far enough away to avoid all the traffic noise of Kowloon. We couldn't have asked for a more perfect location.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, September 3, 2014
Dear peachzlosangeles

Our team thanks you so much for sharing your recent experience at Hotel Madera Hong Kong and The Hive with us and fellow Trip Advisor readers! We are delighted that you thoroughly enjoyed our historical atmosphere amid our Art Gallery quality authentic collections. Your ranking of “Outstanding Hip Hotel” is greatly appreciated, and let us knows that we provided you with a memorable stay, which is what we want for all of our guests. Please honor us again with another visit if you should be in HK.

With all good wishes

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Toronto
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 27, 2014 via mobile

Staff was excellent at the Hotel Madera, everyone was pleasant. Hotel was very clean, the gym was well equipped, the little cafe served very good coffee. I highly recommend this hotel unless you prefer to stay right in Hong Kong as the location is convenient but not central, although there was a Starbucks just a block away. The only thing the hotel is missing is a restaurant, which would have been nice as Hong Kong's cuisine can be a challenge. I would definitely stay there again.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed August 20, 2014

We spent 5 nights at Hotel Madera and found that it has a lot to offer.

It's 1/2 a block from the subway and from the airport bus drop off ($33 Hong Kong dollars each versus a $250 plus cab ride - save your money to spend on other things). It is 20 meters off of Nathan Road - the most photographed road in Hong Kong. There are two bakeries just around the corner (25 meters). It was just over a very easy kilometer walk to the Avenue of the Stars and the Ferry Terminals. This all adds up to a great location to explore Hong Kong from.

The hotel rooms are small (we started out with a queen room for 2 adults and 1 child and the staff kindly upgraded us to a king room for 4 of the nights - thank you) but very clean. They have a good gym and a pretty cool video games room (the kids we were traveling with happily got their time in there). The staff are attentive and because it is a smaller hotel do recognize the patrons.

On the main floor they have created a small museum which is interesting but I feel the space would better be dedicated to a breakfast area - maybe that's in future planning.

Hong Kong is not cheap and Hotel Madera does offer good value for the dollars.

Room Tip: The higher up you go the better the view. Do go to the roof top bar as the view as the sun set was...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 17, 2014

I booked by looking at the reviews. I wasn't disappointed. I was given free upgrade to Studio Room. The views from the room were great. The interiors were awesome.

The downside was, breakfast option was extremely limited to continental breakfast without any choice. You got to choose one among three breakfast sets. But still the breakfast served was good. There was some problem with water drainage in bath room. But this was fixed immediately once i reproted them.

It had 3D TV. Free 3G enabled phone to be used during travelling outside! Wow, nice concept.

Overall had great stay for two days.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, August 21, 2014
Dear bvpraveen

Thank you for taking the time to review your stay at Hotel Madera Hong Kong. Your feedback allows us the opportunity to improve our services for our future guests and we readily welcome both positive and constructive comments.

It is wonderful to hear that you were pleased with our amenities and facilities. The decor, furnishing and amenities were carefully selected to exacting standards.

I am however concerned to learn of your challenges during your recent stay with us. We are taking immediate steps to address the deficiencies with our associates and want to assure you that these types of occurrences are rare and do not reflect the level of service we aspire to.

Once again, thank again you for taking the time to share your feedback. It is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to welcome you again in the future.

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

Wow! What a great place!

I'm staying in room 2802, and I have to say it is really stunning.
The staff is very welcoming/professional and they really paying attention to details!

After check in in this beautiful room, I went out for shopping as the hotel is perfectly located in center of Nathan road. 30 minutes after I came back to my room, the staff called and asked me if I would care for some chinese tea! That was really nice from them as I never requested anything.

I can see that this hotel is well managed! Anyway, I would like to thanks all the Madera team, to have made my stay memorable!

Stayed August 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, August 14, 2014
Dear Mr-foodfanatic

Thank you for this wonderful TripAdvisor review!

Our team takes great pride in looking after our guests and to read that you found our staff very welcoming, professional and attention to details is very rewarding. We always focus on delivering the highest level of service and improved products and we are thrilled you enjoyed your stay with us.

We hope to be able to look after you again in the not too distant future. Please let me know personally if you are coming back and I will do my best to reserve a nice room for you again.

Sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed August 9, 2014

About 3 minutes to the Jordan MTR station, and 5 minutes to a night market (forgot the name, but it was quite big) this boutique hotel provided a FREE cell phone that may be used to call local, US, Australia and other selected countries absolutely FREE. The cell phone which you may take with you during your stay provided internet connectivity and we were also able to tether 3 other phones, which allowed us to post pictures immediately as we take them, keeping our family and friends updated during our vacation. Th GPS on the phone helped us navigate unfamiliar areas with ease.

A single full non-alcoholic mini-bar was also provided FREE of charge, which was good for late snacks and early morning thirsts!

The private game-room with a 100-in screen was well appreciated and used on a daily basis by my 12 year-old son and my husband :), this is usually followed by a trip to the small but well appoint gym.

The room itself was decent sized with a work station separate from the main bedroom. Needless to say it came with all the right amenities one would expect from a boutique hotel.

I definitely recommend this hotel to anyone especially if you have teenagers!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, August 10, 2014
Dear DubaiJoy

Your recognition that "Charming Boutique Hotel" is a most rewarding statement about our modern hotel concept and the unique hospitality experience that is embodied by our team at Hotel Madera Hong Kong!

We are so pleased that you noticed and appreciated the thoughtful service, comfortable rooms, and well equipped GamExpert of Madera. Once again, thank you for taking the time to post such a positive review, and we hope you will honor us with another visit should your travels bring you back to HK.

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 7, 2014

As we were just spending a couple of days in the city, we were looking for a hotel in a central location, this one was just right in the middle of everything, walking distance to the markets and 10 minutes walk to the harbour to croos to the other site of the city for restaurants and discover the city. The service and room were also great.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Madera Hong Kong

Address: No.1 Cheong Lok Street, Jordan, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
#31 Luxury Hotel in Hong Kong
#35 Romantic Hotel in Hong Kong
#44 Business Hotel in Hong Kong
#47 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Madera Hong Kong 4*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hotel Madera Hong Kong

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