I spent 6 nights in March 2013 at the Madera Hong Kong. I had booked a room through Hotelclub.com and had sent an email to the hotel about a week prior to my trip to confirm my room. They replied promptly and provided information regarding transfers from the airport to the hotel. They also provided details for transportation from the airport to the hotel. I chose to take the Hotel Link shuttle which was HKD 130 and dropped me directly in front of the hotel (the desk to purchase the ticket is in the arrivals hall). I actually arrived at the hotel at approx 7:30 am. I was met by very pleasant desk staff and was able to leave my bags to check in later. I came back to the hotel at 11:30 am and was able to check in which was greatly appreciated.
The room is not large, but is more than adequate and nicely decorated. The decor is very modern with lots of class, mirrors, and chrome. This was all very well, but I could definitely see this is difficult to keep clean of fingerprints and smudges. The bed was firm but not overly so, and there were 4 large down pillows (although they do have a pillow menu that you could order other pillows if the pillows on your bed were not to your liking). The JBL clock has an iPhone dock which was appreciated, and a good size desk and chair in front of the window was nice. The room has a large flat screen TV with a number of English language channels (BBC, CNBC, RT, NHK World, National Geographic, Discovery, and HMC movie channel that showed mostly English language movies). As others have mentioned, there is a small fridge with is stocked with soft drinks, water, beer, and also has instant noodles, cookies, and coffee and tea. The food and drink items are free but were not restocked during my stay.
There is also 2 robes, 2 sets of slippers, 2 laundry bags, an umbrella for use all in the room. There is a good size luggage rack, and a peephole in the door. I was on the 9th floor and did not have much of a view (mainly the back of other buildings and the Novotel hotel). As others have mentioned, the bathroom has a glass wall, it is frosted but I guess you could see under the frosting if you really tried. The storage in the room is ample (good area for hanging clothes including dresses, there were two good size cupboards but the didn't have shelving in them - add to that there were only two drawers it made storage of clothing a little awkward. The clothes closet does have a room safe (no charge).
The bathroom had a tub with a whirlpool, and also a hand shower that had good water pressure. As it is a hand shower it is a little awkward to use but I was able to manage without a problem. The toiletries were Crabtree and Evelyn and were replaced every day (Shampoo, conditioner, body wash, and body lotion) in addition to hand soap, shower cap, and toothbrush/toothpaste. The room also had great free wi-fi.
The housekeeping was ok, again i would say it was clean, but the chrome had smudges and fingerprints when I arrived that were still there when I left. The carpet has a lot of black on it which shows fuzz. One thing I found odd and had not experienced before (despite traveling in Asia quite a lot0 was I got a card under the door one morning at around 8am. It said that I had asked to have my room cleaned but they were unable to clean it as I had a "do not disturb" sign on - and that I was to call them if I wanted to have the room cleaned. I hadn't requested my room to be cleaned so i called, and it turns out that I think they were just trying to let me know that they had been by to clean. I was concerned that I wouldn't then get my room cleaned, but it wasn't an issue, even though I got more of those cards throughout my stay. Just a little odd, especially at 8am. I had placed the do not change sheets on my door most days, but left it off mid-stay to have the sheets changed. However, my sheets were not changed the entire time there (I know as I got a small chocolate smudge on the sheet the first day and it was still there on my last day).
My room rate did not include breakfast, but I did go a few days to Cafe 1997, very nicely decorated (like and English living room) and the coffee was great. There is also a Starbucks a couple of blocks up on Nathan Road if that's your thing. I didn't use the gym but did take a look in and it looked well stocked with machines and cool photos on the wall. There is no pool.
Transportation is very easy. The hotel is a block away from Nathan road and buses go up and down and are incredibly easy to use. Also, the Jordan MTR is a couple of blocks and the exit for the Madera Hotel is B1. There are lots of restaurants and cafes nearby which is good as the hotel does not have food. There is a laundry at the end of the street and they charge by weight ($35 for 1-7 lbs) and only takes a few hours. It was very convenient, they speak English.
I went to the rooftop bar a couple of nights (on the 29th floor). The view from there is wonderful. You can see over to Hong Kong Island, have a great view of the ICC, and also see up Nathan Road towards Mong Kok. I had some great blue fruity drinks that were quite strong (and also had a 20% discount for being a hotel guest)
Overall, I highly recommend this hotel. I felt safe (you cannot use the elevators without scanning your room key), comfortable. Every staff member I met was polite and pleasant. I would definitely stay here again.
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- Also Known As:
- Hotel Madera Hong Kong